958 results found
-
Maintenance: batch processes, add confirmation dialog
When we proceed with batch in the console or anywhere in the application, there is no confirmation dialog. You can for example batch cancel 200 work requests if you pick up the wrong button by accident (note that cancel is just beside approve).
This would be a nice safety feature
4 votes -
Attaching Checklists
Allow checklists to be added by certain users (role based) to attach checklist at the time the work request is created.
4 votes -
Allow Users to Acknowledge Reservation Costs in Workplace
When a cost is set for a room reservation, allow the option for a cost confirmation box to appear when the user is making the reservation. The user would be required to select that they acknowledge the reservation cost before proceeding.
Currently there is no visibility into the room costs in Workplace and before charging anyone the space team needs to make sure they are aware. Currently they are just adding the cost as an amenity but that could easily be missed.
3 votes -
Change colour of the Checklist filled from Onsite App
After completing the checklist from the Onsite Application, when we try to view the data from web central. The colour is very light (grey) and is difficult to read, specially for our clients.
In there any way, we can change/darken the colour theme.
7 votes -
Hotelling Approval by Location
Hotelling currently only allows approvals for employees whose departments have an approving manager assigned.
Often the workspaces themselves will require approval, no matter who is booking.
Rather than have approvals based on the employee department, please create the ability to enforce approvals based on the room/workspace department as well.
3 votes -
DWG publication - result documentation
When publishing CAD plans, ARCHIBUS reports an OK at the end.
This happens even if no SVG file was created as a result.
The user does not recognize whether the publication was complete, partial or not.The customer request is that the publishing function logs when an object could not be processed successfully.
The information should accurately identify the object (e.g. via ehandle) and, if possible, also identify the problem that led to the error.The publication should not be aborted, but rather skip the unpublished object if necessary and log this.
Documentation should be in the protocol.
An additional…4 votes -
Login process - Infomessage required, when no more licenses are available
If a user logs in to self-service (".../workplace") and there are no more licenses available at that time, the user will not receive an info message, but rather an endlessly rotating circle on a black background.
Here it is required that the user receives a meaningful message from the system.
2 votes -
When a document is attached in a Work Request. We cannot see the comments and the date of check-in
When there is an error in the document attached to a ticket that has been completed or replaced, the date of the replacement and the history of the comment cannot be viewed on the work order search screen.
Is it possible to get a similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)
Please check the attached screenshot, where we want tos show the comments and the date when the document was attached
4 votes -
Spellcheck on Comments and other similar description fields
I noticed that when I used the comments section to send an email from a work request, that there is no spellcheck feature to highlight words that are spelled incorrectly.
As someone who does alot of communications in this manner, and doesnt have great spelling, this would be greatly appreciated.
5 votes -
Mark Spaces as Occupied Without Having to Assign Anyone to the Space
Due to security concerns, some clients cant assign all employees to thier assigned seat in the Space Console (Police Departments, Courts...). Archibus does not let you mark a seat as occupied without specifically assigning an employee to it. This makes it impossible to get an accurate vacancy count or visual of what seats are actually available. We need a way to manually mark a space as occupied or assign a placeholder user to multiple spaces so that clients can still see accurate vacancy and occupancy counts without having to assign employees to the spaces.
10 votes -
''team'' feature for Service Desk Managers/Multiple people overseeing the same services
Our stakeholder group that uses service desk currently has a management team that would like to oversee all tickets that their service providers handle, but with SLA configurations, we can only assign 1 service desk manager per ticket. We would love to have more than 1 assigned/have a workaround where multiple SD managers can oversee the same request.
Our current workaround is to have the same login for 3 people (The management team), but this is not great as the email for escalation can only route to the one email (which is 1 person's email and not all).
This would…
5 votes -
Improve Validation everywhere required, add validation messages
The systems does not validate your records when you go though complex processes. It's critical that the system send some validation messages to the user. Examples:
- if you forget location on a equipment, assign it to a PM and create a schedule, the PMS will keep a copy of the equipment information inside the pms table and you will keep it for a long time. If your SLA is based on location, it won't work and you won't know
- if you delete a craft, you loose all the work logs associated to that craft, no messages
- if you forget to…
4 votes -
Move Management Email content
Add ability to include move request fields in email content using binding expressions.
example:
Move: {mo.emid}
From: {mo.fromblid} - {mo.fromflid} - {mo.fromrmid}
To: {mo.toblid} - {mo.toflid} - {mo.torm_id}And for group moves, include ability to email a list of the MO records in the group move:
{{project.projectid}}
{mo.moid} {mo.emid} {mo.fromlocation} {mo.to_location}(from/to location would concatenate fromblid/fromflid/fromrmid .... )
4 votes -
Remove Icon (x) button missing for Work Log in Work Request Screen
In the MAINTAINENCE CONSOLE --> WORK REQUEST SCREEN, While creating a Work Request there is a remove button(x) for Trades and Crafts person Assignment but there is no remove button (x) button for Work Logs.
Can we add this feature / customisation in the newer versions of Archibus
5 votes -
Date to Perform - Editable
Hello Team,
We are looking to allow the Date to Perform field to be editable. Typically, the field is controlled by a hard-set date in the Service Level Agreement.
We feel the need to be able to update this manually at times for certain service requests when the need arises. Allowing the flexibility of both keeping the hard set date and the ability to manually adjust when needed.
4 votes -
Full featured Customer Center
Archibus is a powerful and complex tool. However, we've encountered some challenges with bugs and areas that appear less polished.
Eptura relies on Integrator (PaaS), which is beneficial as it allows Eptura to concentrate on the product. However, this should not result in disconnecting from clients.
Clients should have a more streamlined method to report and address issues, or to access articles on problems collaboratively. Here are some suggested features:
- User-friendly search functionality across all following items
- Integration of User Voice for enhanced feedback
- Access to Use Cases and White Papers
- Easy reporting of cases/issues/bugs
- Comprehensive knowledge base including known…
3 votes -
Improve filtering in "Search and Manage Work Requests" view
Improve the Search and Manage Work Requests form with tool tips and modification of navigation / layout.
For example, layout could be improved by (1) grouping certain fields under a heading. For example, Location for the group of 4 related fields and Date for the 6 date fields, and (2) keeping related fields in the same column.See attached image.
3 votes -
Update connector email to include Connector Description
When migrating code and connectors to different environments for a client, often times the connectors in DEV, UAT and PROD will have the same connector name. This could be due to many factors, including custom db code that runs based on the connector name.
It would be helpful to include the Connector Description in the email that is sent out via the connector email notifications. This way the connector code can remain the same in all environments w/ only the description being updated to include the environment name being sent from.
This would also be nice to include so that…
3 votes -
Having a separate module dedicated to reserving parking spaces (Like Workspaces and Meeting Spaces)
We would like to be able to allow users to book parking spaces the same way as they can book workstations.
5 votes -
Calendar option for Workplace Service request
Adding a calendar option to the Workplace catalog for a service request, rather than manually typing it in the work description would be extremely helpful.
A simple example: I would like a picture hung in my office. I will be out on November 21, can you please do it then?
Adding a Calendar to select the date and then store it with the work request would be perfect.5 votes
- Don't see your idea?