183 results found
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Consistent Email Notification Management
There is a need to review all the various emails that are sent in the Building Operations Module and ensure that they can be managed consistently from one place. Currently some email notifications are hard coded (e.g. Preventative Maintenance SLA Emails, when a WR is forwarded to a workteam/supervisor, etc.), some are managed only from the message table and some are added by the user under "Manage Service Desk Steps".
106 votes -
Create a work request from an e-mail
As a maintenance organization we would like the system to create work requests from e-mails addressed to our group. The system would create a ticket from the information in the e-mail.
92 votes -
Preventative Maintenance Scheduling Changes
If there is a change to a Preventative Maintenance Schedule, the only problem-free way to do this is to unassign the PM Procedure from the Equipment or Location, Reassign and setup a new schedule. When this is done the historical data on the old 'pms' record is lost although the WRs still exist in the system.
If the change to the schedule is made by changing the Date of First PM or updating the frequency/recurrence pattern, it leads to the PM WR not getting generated.
I would suggest a few changes to make the PM Planning a more error free…
71 votes -
Building Operations Console Super User
It would be great if we had a security group or some way to grant certain users access to see and monitor all work requests. Currently, even if you are a member of all teams, if there is a supervisor assigned to the request that is not you, you cannot see those requests.
58 votes -
Restrict Problem Types based on Location
Customers consistently ask for the ability limit the Problem Types that are displayed for a user on the request form based on location. For examples, many organizations use a mix external and internal service providers based on the discipline and the location.
Possible Solution:
Add a configuration option in "Define Problem Types" that works similar to the Site/Building VPA lists. Problem Types with no restrictions applied will show for every location. Problem Types with a defined Site or Building list will automatically restrict based on the configured list and the selected location for the request.
Considerations:
The feature should work…34 votes -
Predictive Maintenance
Make some connections to BAS / data aggregation systems to promote "predictive maintenance", which could allow Archibus to respond to a range of use cases, the spectrum of which are:
- Easy: BAS generates an alert that causes a work order to be raised in Archibus
- Leverage API to generate work order in Archibus
- Data can come from BAS (thru the likes of Tridium, OSISoft), or can be culled from measurements obtained by PM surveys.
- Complex: AI/data science used to predict likelihood of upcoming failures
34 votes - Easy: BAS generates an alert that causes a work order to be raised in Archibus
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Application Parameters for Mandatory Fields on Report a Problem
Can we please investigate a possible solution to create an application parameter to make specific fields mandatory on the report a problem task, for example, Problem type 1st tier and 2nd tier and Building Code – example of a parameter is hiding equipment on report a problem – ShowEquipmentOnReportProblem.
31 votes -
Operations Cost Reporting
Archibus work requests capture costs broken out by labor, materials, tools and other. But after the work order completion, all of the out of the box reports only report the total cost of the work requests. Facilities Managers regularly need to understand the costs aggregated by cost type; for example: Labor vs Material.
Can Archibus consider adding a group by "Cost Type" dimension on out of the box reports including:
1. Cost of Completed Work Requests (ab-ondemand-report-cost-tabs.axvw)
2. Completed Work Requests Budgets and Costs (ab-bldgops-report-compl-wr-budget-cost.axvw)
3. Maintenance Report Builder (ab-bldgops-report-console.axvw)
4. Cost Analysis (ab-bldgops-rpt-dash-cost-analysis.axvw)In addition, a few more OOTB…
28 votes -
Craftsperson - My Timecard Report
This is a common ask from the craftsperson to be able to see the hours they have submitted for the Day/Week/Month.
If there was a pre-existing report for the CF that gave them this information on the mobile and WC it would be very beneficial. Lot of times, they use this this information to enter their timesheets in the HR system as well.26 votes -
Make the tabs on the Maintenance mobile app (WR details view) configurable
When a Maintenance Craftsperson opens a WR on mobile often time they don't need all the different tabs. Majority of the clients don't use Parts or Tools. If there was a configuration option to hide these it would help in reducing the clutter on the mobile app to a large extent.
24 votes -
Apply Service Request Questionnaires to Work Requests
The ability to design Questionnaires for service request types and then display those questions within Workplace has proven to be valuable for customers. Using this same approach, allow customers to create Questionnaires for anything in the Service Catalog (including Work Requests) and then be able to see the answers for those questions within the Maintenance Console.
The ability to create questionnaires for Service Catalog items already exists -- you only now need to make an update to the Maintenance Console to display the results for work requests.
23 votesThis is issue is in business analysis with a tentative plan to implement it this year.
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Notification emails sent in HTML format instead of Rich Text Format for Building Operations
Is it possible to add the option of HTML format to the messages configuration?
23 votes -
Ability to communicate between Outlook and Work Requests
Users would have the ability to provide communication updates bidirectionally to and from Outlook to the Work Request and it would be tracked as a communication log.
20 votes -
Date Required
Before the Report a problem screen, the creative work request screens included the date/time required fields as part of the form. This is vital so people report problems or requesting work to carry out can indicate the specific date and time the work is required. As this was an option in the past and the fields are still in the database, this is some way ready to go.
20 votes -
Completed Checklist converted to PDF and sent as email attachment on request
In both mobile and desktop application, Once a checklist has been completed the ability to generate this checklist into a PDF and sent (email) it to a recipients (who may be not archibus users).
Scenario we are providing a service on an asset or location and the Work request has a Checklist involved. Once completed we need to supply documented evidence of the works completed and a copy of the service checks. The ability to immediately email this or email it later in PDF format give the ability to provide evidence of service. This is the same expectations we have…
18 votes -
Equipment changes should propagate to the PM schedule
When you setup the PM for a piece of equipment, it copies over some of the data (specifically location data) from the equipment record to the PM Schedule record which is displayed in the PM Planner.
If you change the equipment data (eg. location) after this has been setup, the changes do not automatically propagate to the PM Schedule record.If you wish to update the PM schedule you will either need to do so in a separate step or unassign the PM Procedure and reassign it to get the updated information propagated to the PM Schedule record. Only then…
18 votes -
Maintenance Console Saved View of Selected Work Request Fields
There is an option to turn on specific fields to make visible. Based on users and multiple departments needing different fields displayed, it would be more efficient if as a user can save multiple views based on who the user is working with and not reset when cache is cleared. See attached images for examples.
18 votes -
Configure Escalation Emails
Currently escalation emails are sent after a WR/WO is overdue. Users would like to be able to configure when escalation emails are sent to help them better manage their work. If escalation emails are sent out the day before it's due, craftsperson(s) can prioritize their work better and be alerted of what is due soon.
18 votes -
wr surveys
Work Request surveys: Having a survey embed in an email notification with ability to use images.
17 votes -
Parts by Equipment
The ARCHIBUS Database and web central application allows the clients to maintain the parts that are required per equipment.
View File: ab-def-eq-pt.axvwHowever, this information is not readily available on the WR. If a link to this information is added from the WR (both building operations console and mobile app), it will add tremendous value for the user to maintain this information in ARCHIBUS. Otherwise, this will continue to be maintained in an adhoc manner.
16 votes
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