28 results found
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Allow Craftsperson to add another craftsperson to work request
In Mobile a craftsperson can add another craftsperson to a work request. ideally this functionality is added to OnSite and perhaps controlled with a setting.
20 votes -
More information about the Equipment should be available when scanning QR code from Onsite App
We should be able to at least see the equipment information when scanning the QR Code.
We are expecting that as much information is visible in the Workplace App on scanning the QR Code for any equipment, at least the same information should also be displayed on the Onsite App
17 votes -
Make room number visible in work request list page
Currently on the page which shows the list of work requests the Room Number is NOT visible. Our trades use this to plan their day and right now they have to go into each request individually to plan their day.
14 votes -
Onsite: Add Model Number and Manufacturer fields to survey
Can Model Number and Manufacturer be added to the Surveys so this data can be entered when staff performs building surveys? See attached for the current fields that can be added. Those fields are missing.
11 votes -
Show Requestor Phone number in OnSite App
Currently the Requestor Phone number from the wr.phone field is NOT visible anywhere in OnSite. Ideally this would be visible on the work request listing page or at least on the work request detail page. The only phone number shown is if there is a value in the em.phone field it is shown when selecting the phone icon under the requestors name in the work request detail page.
10 votes -
Provide support for alternate messaging apps such as Cisco Jabber or Microsoft Teams
Provide support for alternate messaging apps such as Cisco Jabber. We use iPads and trades do not have an Apple ID and therefore cannot use the Apple Messaging app. We use Cisco Jabber internally or Microsoft Teams.
8 votes -
Create a parameter, for OnSite app. to track the position of the Craftsperson.
Create a parameter, for OnSite app. to track the position of the Craftsperson.
This will help the Dispatcher to dispatch the most closer to Incident Craftsperson available.
Integration with GIS (Esri, Google...) will make this easy to present.
If parameter is 1 Archibus receive coordinates from OnSite if 0 no coordinates are sent.
Onsite may show on GIS the position as well.8 votes -
Support viewing external work orders on map in Onsite
Today a person can create an external ticket by entering a lat/lon instead of a building/floor/room. If the ticket is worked in Onsite, the craftsperson cannot view where the work order can be found.
8 votes -
Edit the Completed checklist on web central as well
The completed checklist can be unlocked and edited (modified) only using the onsite, but not in Web Central.
We would like to have the web central also has the same functionality to be able to do this.
7 votes -
Change colour of the Checklist filled from Onsite App
After completing the checklist from the Onsite Application, when we try to view the data from web central. The colour is very light (grey) and is difficult to read, specially for our clients.
In there any way, we can change/darken the colour theme.
7 votes -
Disable Login Screen for Additional Web Central Sites (Onsite/API)
When the organization uses SAML for authentication, you must setup a second instance of Web Central to support API calls. If the organization is using Onsite, then another instance of Web Central must be setup to support that application. Once these secondary environments are up, a user can go to the URL and attempt to log into those systems.
We are requesting a switch in Web Central config files that would disable the UI login capability. With this switch turned on, a user would receive a message on the Archibus login page suggesting they are not authorized to log into…
7 votes -
Deep link into OnSite mobile app
The OnSite app contains documents and can open external URLs that can take you out of the app to open the mobile browser following the external URL.
I would like to see the reverse: from an external web page, I would like the ability to open the OnSite app (if installed on the device)
That would be a link like "onsite://" or whatever the correct equivalent is for the official Eptura OnSite app.
As a further enhanced feature on top of that, it would be great if the OnSite app even supported deeper links into the app.
Something like "onsite://workrequests/123"…
6 votes -
Improve messages in OnSite
Users have reported confusion about the messages "You're all done" or "Work Completed" that appear when you first get into the OnSite app.
What's happening is that when opening OnSite for the first time or after a while, the list of WRs for the user is empty.
The app displays the message "You're all done" while in fact it is synchronising the data.
After a few seconds (~3s) the list of WRs appears.
The same happens when you enter a group.
For example, when you group by Site-Building, and then select a Site-Building, at first the list is empty and…6 votes -
Geolocalization and geoguiding technician to intervention
Maintenance of big external infrastructure (airports, stadiums,...) comes with the need to precisly localize external interventions.
This is feasible through Web central (maintenance console, locate functionality) but not through OnSite while mobility usage is key for maintaining these infrastructures.
The need to geolocate an intervention and to be geoguided to it is raised by all these kind of clients and is currently an important OnSite missing functionality.6 votes -
Possibility to attach documents to a WR from OnSite
Currently, a CF can only attach photos to a WR.
It would be useful to give CF the ability to attach other type of documents (e.g. PDFs).The use case is:
A Craftsperson has to complete a certificate (for example an ELECTRICAL SAFETY CERTIFICATE) when doing a Work Request.
The PDF version of the blank certificate, is automatically attached to the Work Request through the reference documents feature.
The Craftsperson accesses the blank certificate from OnSite, open it on their device, complete it, sign it, save it locally then attach it back to the WR.6 votes -
stephen.odonnell@anglicare.org.au
Allow assigned CF to complete WR even though another CF is assigned.
Currently if there are two assigned the WR will not complete, and the screen does not refresh or indicate that the other CF needs to complete. Allow similar to the Mobile app V5 to optionally complete regardless of other CF being assigned. the current method produces additional admin.
6 votes -
Onsite Does not support Backgroud App Refresh functionality
We have a use case scenario to download the data locally in the Onsite App.
Case 1
When the data is downloading, we need to keep the phone screen on, we have touch the screen again and again, if the phone backlight goes off, the downloading pauses.Case 2
When the data is downloading, we cannot even minimize the app, if we do, the downloading pauses even worse sometimes, it starts again from the start.Assuming the Offline data to be preapred takes 30 minutes to download, then it's very frustating for the user to keep the Onsite App open…
5 votes -
Only allow Chat function (button) to be active when there is a value in the em.cellular_number field
Currently the chat icon is bolded when there is a value in the em.phone field. however this field would typically contain the value of a business phone number that cannot be messaged. It would make more sense to have this associated with the em.cellular_number field which would be more likely setup for messaging.
5 votes -
Minus sign '-' in checklist measurement type is not available in Onsite App
Minus entry in the checklist measurement type can be done in Web Central but not onsite. (There is only a numeric keypad)
5 votes -
Difference in integrated value current and previous should be displayed
In the case of water and electricity meter readings,The difference (daily usage) can be displayed.
Please check the attached screenshot :
①Enter the meter reading for the day
②The previous day's meter reading is displayed
③The difference is displayedNeed for this Enhancement
If you set upper and lower limits, you can also notice abnormal values5 votes
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