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Archibus

Archibus

Welcome to Archibus's feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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148 results found

  1. Ability to log in as another user to test a change in this user's configuration or try reproducing an issue only this user is seeing.
    With SSO enabled environments, this is not doable
    The system should keep track of this action for audit purposes

    141 votes

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    Under Review  ·  12 comments  ·  Platform  ·  Admin →
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  2. There should be an ability to report on user activity and access in system administrator. Currently the only way administrators do this is to go to the back end to get the log files.

    Unfortunately the report called "Users logged into Archibus" on webcentral is more for a point in time but also doesn't not quite show activity.

    The report I am referring to is a way to see at at a summary, ie. today 150 users logged in, most used activities are Space Management, Maintenance, Asset Management, Hoteling for example.

    With ability to drill down to see further details…

    100 votes

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    In Development  ·  7 comments  ·  Platform  ·  Admin →
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  3. Archibus Connectors to include REST API's to import data from 3rd party data-source. If Archibus is going to be sold as the single point data source it needs to be able to receive data from multiple sources which the connectors do allow but not via REST API which is a wide used data feed source from many external systems

    63 votes

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    Under Review  ·  1 comment  ·  Platform  ·  Admin →
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  4. It would be nice to split the timeout duration of the ACP and PACP users.

    ACP users are generally the heavy users of the system who are doing the bulk of work in the system using the big consoles for Space/Leasing/BldgOps/etc for regular reporting and edit of data. These users would benefit from a longer idle timeframe due to longer work usage in the system.

    PACP users generally are quick low use users. This are the logging in just to make enter a single BldgOps ticket or make a Hotel/Room Reservation. These users rarely use the system for greater than…

    53 votes

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    0 comments  ·  Platform  ·  Admin →
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  5. We are seeing more RFPs with a requirement for a cloud/hosted solution with MFA. We can implement this if the customer wants SAML and rely on the customer's MFA capability, but otherwise we have a gap in our solution. It would be helpful if the standard Archibus solution either contained MFA capability out of the box or easily integrated with a service provider. I believe we are going to see this requirement a lot more in the near future for any cloud deployments.

    49 votes

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    Under Review  ·  4 comments  ·  Platform  ·  Admin →
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  6. Archibus core enhancement,
    If for some reason the application causes a Deadlock in the database, send an email notification to specific system administrator (Saved in an application parameter)

    46 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  7. When checking in a document in the doc field, have the ability to link a URL as a doc

    46 votes

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    10 comments  ·  Platform  ·  Admin →
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  8. Sometimes due to unexpected events, we must do some quick maintenance / reset,..
    The possibility to send messages to the logged-on users would really be a big plus.

    45 votes

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    1 comment  ·  Platform  ·  Admin →
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  9. As of v25.1, when a specific user has less than 10 applications assigned to them, the top-level (or starting point) of the navigator will be at the Application level, rather than the Domain level. There are no settings to control this behavior OOTB. Any sort of change to this behavior would be a customization to the navigator's design.

    Now in v25, what level the Navigator starts on is a variable that has to be considered when providing tech support, instructions, documentation, etc.

    I suggest this be made configurable with the default being that the top level is domains for everyone,…

    40 votes

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    Under Review  ·  6 comments  ·  Platform  ·  Admin →
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  10. Clients upgrade every 18-36 months. Issue patches that are backward compatible for items that are fixed in the next release(s). Backward compatibility for 2 full versions would be ideal. As continuous upgrades are not a solution for on-prem enterprise long term clients.

    And example: Workplace IIS SSO is fixed in v25.2 but a fix is not available for v25.1.

    36 votes

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    0 comments  ·  Platform  ·  Admin →
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  11. LDAP and Non LDAP mixed user setup

    It would be good to be able to support a mix login feature to allow for both staff and contractors to get access to ARCHIBUS.

    Often we have clients that need to have a SSO or LDAP solution for the majority of internal staff users, however often within a building we have, non staff and contractors that need to access ARCHIBUS to either report a problem, manage tasks assigned to them (work requests or assessments). or room bookings etc.

    Currently there is no option to be able to offer this (unless I'm missing…

    34 votes

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    Under Review  ·  4 comments  ·  Platform  ·  Admin →
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  12. Add a messaging feature that would allow the product team to communicate updates, changes, and other important information through the platform to users when they log in.

    30 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  13. It seems very apparent that different parts of the application are developed by different groups with different 'design' teams...

    For example - create a maintenance request in workplace, you can select the location from a drawing; Create a move in workplace, you can only select from a list of rooms - drawing should be an option for all room selections in workplace

    Another example - In hotelling, to set rooms as hotellable, you have to drill down to a room via a tree view; SEtting rooms as reservable in Room Reservations, you have a filter console to search - so…

    29 votes

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    1 comment  ·  Platform  ·  Admin →
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  14. With version V20224-02 it is no longer possible to display apostrophe characters in the ID fields. They can still be saved, but the data record can no longer be displayed afterwards. This behavior occurs in many places in the system.
    One example is the employee definition screen. Although the employee RONALD.MC'DONALD (em_id) can be saved there, the data record can no longer be displayed afterwards. It would be nice if the behavior could be restored.

    28 votes

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    3 comments  ·  Platform  ·  Admin →
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  15. If you have a large dataset, any view with trees takes a long time to load. The Define Locations is a perfect example. There is no option to cancel the process once it has started, so you are stuck waiting for all of the data to load when you first enter the form. Update stock so these views do not load data when the form initially loads.

    28 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  16. The following information is to be made available from a system usage statistics perspective:
    • Information on who (profiles) logged into the system
    • When (start timestamp) did this login take place
    • For how long did the session last (end timestamp)
    • What applications were used during the session / Which tasks were accessed during the session

    This basic information will enable clients to monitor system usage and use it as a tool to manage staff performance and adherence to internal processes.

    27 votes

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    0 comments  ·  Platform  ·  Admin →
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  17. We are seeing more requests for single service desk and asset management systems that will support Operations and IT. Has there been any discussions of building an extension to interface with Service Now or build ITIL processes and functionality into ARCHIBUS?

    27 votes

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    Under Review  ·  2 comments  ·  Platform  ·  Admin →
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  18. Create a replacement page that can be put up when system maintenance is being done or the database is taken offline for updates/upgrades/etc. that users can be redirected to that says something to the effect of "This instance of Archibus is currently unavailable due to maintenance. Please check back soon".

    Admins could be able to route the main URL to this page if doing work on the database to notify users it's not available for a period of time.

    26 votes

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    0 comments  ·  Platform  ·  Admin →
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  19. We have more and more clients wanting to implement SAML via AWS, Azure or ADFS and Archibus only supports Legacy Header Based Authentication. We want to know (or suggest) if it's possible to build service provider features into Archibus.
    Bring Archibus into current times and make it capable of Modern Authentication for user access. Else, we have to install and support Shibboleth-SP with every SAML request.
    More and more of our clients are asking why ARCHIBUS do not use modern authentication. They have to apply for a dispensation to deviate from the prescribed minimum standards and requirements to have Shibboleth-SP…

    25 votes

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    2 comments  ·  Platform  ·  Admin →
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  20. Performance of the Archibus Login Process needs to be Improved
    In v26.1 we find that the login process itself takes 6 seconds or more. Adding in the time to load the homepage, it can be 10 seconds before a user can interact with the application. Performance testing was done to refine page load times but we have not found anything to date to improve Login or Home significantly. The infrastructure of the environments are sized according to meet or exceed SpaceIQ specifications.

    25 votes

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    1 comment  ·  Platform  ·  Admin →
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