When a document is attached in a Work Request. We cannot see the comments and the date of check-in
When there is an error in the document attached to a ticket that has been completed or replaced, the date of the replacement and the history of the comment cannot be viewed on the work order search screen.
Is it possible to get a similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)
Please check the attached screenshot, where we want tos show the comments and the date when the document was attached
Harsh Khanna
shared this idea
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Harsh Khanna
commented
When an incorrect document is attached and the ticket is approved and closed, we can replace the document from the Work Request Search screen if we are the responsible person.
However, there is no record or trace of the replacement within the system.
While there is a comment field available during the replacement process, the inputted comments are not displayed anywhere on the ticket.Need for Traceability:
Our on-site team has expressed the need to confirm the history of document replacements within WebCentral for evidence and compliance purposes.similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)
Can we also get the same functionality in the WR screen.