Full featured Customer Center
Archibus is a powerful and complex tool. However, we've encountered some challenges with bugs and areas that appear less polished.
Eptura relies on Integrator (PaaS), which is beneficial as it allows Eptura to concentrate on the product. However, this should not result in disconnecting from clients.
Clients should have a more streamlined method to report and address issues, or to access articles on problems collaboratively. Here are some suggested features:
- User-friendly search functionality across all following items
- Integration of User Voice for enhanced feedback
- Access to Use Cases and White Papers
- Easy reporting of cases/issues/bugs
- Comprehensive knowledge base including known issues with workarounds, articles, and published code patches when available
- Subscriptions and notifications for updates on cases
- Access to the product roadmap
thank you
3
votes
Bertrand Lefort
shared this idea
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Bertrand Lefort
commented
Patches are important because you can't always upgrade Archibus right away. If your provider offers a 18 months window for upgrade, you need to be able to address some issues before.