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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. The ability to allow multiple people to be assigned as 'Current Owners' to the same Asset.

    1 vote

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  2. Certain businesses are required to follow regulatory guidelines regarding cybersecurity; one such guideline, New York Department of Financial Services Cybersecurity Regulations (23 NYCRR Part 500), requires that any platform hosting non-public data from covered entities (such as employee PII) must be protected by MFA. Most folks can handle this via their SSO configurations, but there are cases where that is not feasible. In those cases, the ability to deploy, at a minimum, a TOTP phone based authenticator token would be greatly appreciated.

    1 vote

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    0 comments  ·  Platform  ·  Admin →
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  3. For more complicated environments that have multiple directories which do not share trust, the ability to assign multiple distinct Identity Providers within the SSO configuration would be extremely helpful.

    18 votes

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  4. Add a Move Date Column to the BOS Menu that pulls from within the workorder.

    2 votes

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    0 comments  ·  BOS  ·  Admin →
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  5. Default users have access to Service Requests so they can submit requests; however, the provides them the option to see ALL submitted requests. We need an option to customize permissions for default users so they can only see requests they have submitted, as confidential information may be included in these requests. Even if not confidential, default users should not have access to move requests for an entire company.

    12 votes

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  6. As a client admin,
    I want to be able to restrict permissions for our Space Planners
    So that they will only have access to Service Requests they create, or are otherwise assigned to.

    Currently, users who have the secured action Service Requests - Access are able to view and edit all SRs, regardless of the creator/assignee.

    2 votes

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  7. When you send a user an email to reset their password with the "Send Logon Info" button, the email they receive does not tell them how long the link will be active. It would be nice to see "Password reset link will expire in [x] minutes" or something like that in this email.

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  8. Our teams have indicated that the black pointer gets lost on the floor plan and suggest making it more distinct by changing its colour to red or orange.

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  9. In the previous version we could "Synchonize the Administrators file" which made any changes to Users access immediate (now under the Workplace Admin screen).
    Nowadays it takes hours - usually overnight for any changes to come into effect. We have our EA's update Serraview and when they report an access issue they are "in the mode" to update Serraview, but now they have to wait overnight and may not have the same enthusiasm, or time, the following morning. Ultimately the delay affects our Serraview accuracy so a button or a link to enable us to force these changes through would…

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  10. In Scenario Planner would like to be able to change space types and if a desk:
    - Change Space Type
    - Change Desk fixed or Flexi
    - Change Desk or Space Capacity

    23 votes

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  11. Some Spaces users/clients capture different information in building name and address, and both can be relevant when trying to search for a floor. It only works with building name currently.
    Requesting that SV enhances the Spaces floor search function to also search for building address.

    3 votes

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    0 comments  ·  Spaces  ·  Admin →
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  12. Within SV security, uploading files via File upload is coupled with uploading attachments in Service Requests. The action "General - Can Upload Files" covers both. This presents issues when giving access to lower level SR only users.
    Requesting that SV splits these out into multiple actions.

    1 vote

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    0 comments  ·  Platform  ·  Admin →
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  13. Different views and visualizations in the Spaces module can be highly valuable to different kinds of users. For users with only Spaces access, there isn't a good way to view org allocation without running Floorplan Block.

    Requesting that SV builds an org allocation view in Spaces for this purpose.

    9 votes

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    1 comment  ·  Spaces  ·  Admin →
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  14. You can currently perform an Occupancy Import to Bulk Update Retention Statuses. It would be great to also have the ability to update Retention Status Comments in either this same import or via the Bulk Update tool.

    9 votes

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  15. It would be great to be able to select multiple space types at a time to push defaults. For example, we regularly push to default for the workpoint count, but each space type has to be done individually. This takes unnecessary time.

    3 votes

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  16. Neighborhoods need to be able to include both flex seats as well as permanently, individually assigned seats. Ratios are determined by a combination of both types of workers, and it is unreasonable to segregate people by workstyle within a given space - that is not how work gets done,

    4 votes

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  17. Increase the limit of rows in the workpoint import to allow us to easily bulk update information with an excel sheet. When a client has hundreds of buildings it is not easy to use the VBS or Scenario Planner to bulk update information. When I have 38,000 rows of data to import and I need to split that into 38 files according to the 1000 row limit on the help site, that is not a usable import

    5 votes

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    0 comments  ·  Usability  ·  Admin →
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  18. As a System Administrator or Security Auditor,
    I would like to be able to see all Secured Actions for each user on a single tab,
    So that I can more easily view access at the user-level and identify whether or not each user has appropriate permissions.

    Currently, we must find the roles associated with a user, and then go to another tab to filter by each role to find all of the associated Secured Actions.

    17 votes

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  19. Ability to make a custom selection of a portion of the floorplan to show in the Floorplan Block report download.

    3 votes

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    0 comments  ·  Spaces  ·  Admin →
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  20. It would be great to be able to see the cost centres in the VBS when you click on the team (without having to look at the overview and wait for it to load)

    1 vote

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