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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Currently, managing network switches can be challenging, especially removing switches since you need to have a list of all the switches and remove the switch from the list - the importer then treats the file as a source of truth. Whereas you can add a new switch without requiring the entire list of switches. Adding a 'add or remove' column would suffice.

    6 votes

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    1 comment  ·  SVLive  ·  Admin →
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  2. I want to track and see what each team's requirements are so that I can scenario plan where a team can be blocked

    E.g. - Finance team requires 2 conference rooms, 3 phone booths

    1 vote

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  3. API for User Security (SAML) to manage Serraview user access within your own secure identity management system (e.g. Okta, MS Azure)

    As there is no automation around the security roles in Serraview, it would be nice to be able to intergrate security roles in the API so I can report and manage access. This would be an extremely usefully feature and remove a bunch of manual work as an admin.

    9 votes

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    2 comments  ·  Platform  ·  Admin →
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  4. Prompts for alerting users of conflicts with moves

    27 votes

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    Under Review  ·  1 comment  ·  BOS  ·  Admin →
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  5. Ability to turn on/off flags in the as-built indicating that a space is slated for a move

    5 votes

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    1 comment  ·  BOS  ·  Admin →
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  6. Move request form has a floorplan map where end users can select the space they’d like to move to
    Move calendaring – ability to set dates by locations where moves can take place (i.e. remove weekends, holidays, etc.)
    Auto-population of request form based on SSO – request form recognizes the end user logging in and pre-populates their name, space assigned, org

    3 votes

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    0 comments  ·  BOS  ·  Admin →
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  7. OOB chargeback reports loaded into the standard DB for both fixed seating and agile seating

    5 votes

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  8. Make it easier to search and sort reports by:
    - Better category and labels for reports
    - Consistency in the naming of reports, so that it identifies which data is included in a report
    - Hide reports with no data because the respective module isn't in use (like Serraview Live reports)

    13 votes

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  9. Ability to flag teams that shouldn't be on the same floor/next to other teams.

    Ability to visually represent teams that can/should work together

    18 votes

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  10. Be able to customise the name for Workplace to another customer specific name such as Property Portal, Portal, etc. There are many platforms used by various departments called "Workplace" hence it causes confusion within the organisation.

    3 votes

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  11. Configurable space type hierarchy that can be imported via excel by an end user (through the GUI) rather than having to be placed on the drawing.

    1 vote

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  12. As a Space Planner, I often want to know the area of a space/selection of spaces when considering redesign options. Consider creating functionality in Space Viewer or even VBS where I can select one or more spaces and see the area of the selected spaces.

    33 votes

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    Under Review  ·  1 comment  ·  Spaces  ·  Admin →
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  13. We should have the ability to link Service Requests together if they are related or dependent on each other.

    18 votes

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  14. We should be able to configure auto-deletion of empty teams on a recurring basis to keep stack clean.

    40 votes

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  15. We should have the ability to configure the restriction of adding people to teams above a target ratio.
    If a team goes above a target ratio whilst being validated in the Workplace Module, the Workplace Administrator should get a message advising as such and asked to be redirected to the Raise New Service Request to:
    a) raise a growth, relocation or consolidation, etc, request or
    b) if their team allocation is wrong, for the allocation to be corrected in VBS.

    5 votes

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  16. Schedule auto-sending of validation email(s) to Workplace Administrators filtered by specific locations and org units.
    Currently, a Property staff member needs to push out emails to Workplace Admins manuallly via Profile Administrator. It relies on a human to do this on a timely manner. Automating this helps the client save time and focus on non-validated teams and unresponsive Workplace Administrators.

    51 votes

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  17. 1 vote

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    0 comments  ·  Platform  ·  Admin →
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  18. As a move admin, I'd like the ability to define approvals for moves based on move type, location, and other parameters, so that the move execution process runs smoothly and adheres to policies in place at my workplace.

    Consider typing to service workflow?

    1 vote

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    0 comments  ·  BOS  ·  Admin →
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    • Support for additional levels of a portfolio hierarchy e.g. Region, Site, Campus, Building, Floor
    • Support for configurable levels of space hierarchy with ability to delete space types that aren’t being used by the customer
    5 votes

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  19. As a buyer of Serraview, I'd like as smooth and quick of a deployment as possible. The product should support a "DIY Deployment"when possible as well. Some ideas include:

    • streamlined export/import process with fewer columns (just the key ones)
    • self-help configuration with just the necessary options
    7 votes

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