39 results found
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Allow "Serraview Account: Email Confirmation" to be edited
New users receive a Welcome to Serraview email.
This email says "Click to confirm and create a Serraview account".
From there, Normal users are directed to the login screen. It is not clear that they then have to click Reset Password in order to access their account.
If this wording can be updated or the email template allowed to be edited, it would help clear things up.13 votes -
Make Retention Status highlight a brighter yellow and more noticeable in VBS
The highlight which appears in VBS for spaces with a Retention Status is not noticeable. Please make the highlight color bright yellow and bigger See attachment.
13 votes -
Coloring for Color Blindness
It would be nice to have a button to change the colors to color-blindness friendly coloring within Spaces and especially VBS. Just a toggle option for users who need it would be great.
12 votes -
Create users in bulk
Currently, users can only be created one at a time, using people that are currently in the system. There should be a way to create users in bulk, maybe by using the bulk update tool.
11 votes -
Bulk Update - Select Children of Space Types
Currently, when filtering to a Parent Space Type (eg. Office Area), it will ONLY filter to Office Area Space Types and not everything below such as everything under Workspace, Non-Traditional Workspace and Support Services.
This means that in order to select all of my required Space Types, I will need to manually select many individual Space Types some many layers deep.
It would be great if this worked in the same way as the Location filter where selecting Australia would select every Child location and their Children as well.
9 votes -
Browser limitations with IE - Notification needed
Please provide a pop up notification that Serraview 3.0 is not compatible with Internet Explorer when user try to access via IE. Despite our instructions to use Chrome or Edge, users are still connecting via IE. We are getting some complaints about the software and I fear there are even more users who get the same bad results but have just decided not to Serraview. This is needed asap. Could a banner on the home screen be added temporarily until this is available?
9 votes -
Show Pictures in VBS, Spaces, & Locator
As there is a feature to upload pictures of rooms in either VBS or Spaces, it would be nice to see pictures in those modules. Either hovering over a room or clicking it brings up a card with room info. Showing the picture as well would be ideal. Having this available in Locator would be helpful. Currently it only shows up in Engage.
8 votes -
Import Results ImportStatus and Messages
As an admin,
When viewing Import Results,
I would like all rows with the status of "Updated" to include an import message indicating what was changed, or two columns indicating the old and new values
So that I can better understand the data transformations and what changes were made.7 votes -
Edit Email Template - view to be full screen
Editing an email template on half the screen is not user friendly.
Email body contains a lot of text that needs to be edited.
The parameters on the right hand side are also unreadable if they are long.Please expand the email template into it's own tab or full page view for easier editing.
6 votes -
Space Types Auto Selected
When you open the Spaces module you need to toggle on the Space Type hierarchy in order to see the blocked spaces on my floorplan.
Can the selected space hierarchy be retained when I reload the Spaces module
6 votes -
Increase data limit for workpoint import
Increase the limit of rows in the workpoint import to allow us to easily bulk update information with an excel sheet. When a client has hundreds of buildings it is not easy to use the VBS or Scenario Planner to bulk update information. When I have 38,000 rows of data to import and I need to split that into 38 files according to the 1000 row limit on the help site, that is not a usable import
5 votes -
Different Icons for Engage and Locator
Can we have different icons for Engage and Locator now that they both appear on the Serraview Navigation Bar. When in collapsed mode, they both have a magnifying glass icon. This would support end users.
4 votes -
User security - no description on icons when you hover
The icons up the top have no description when you hover over them. You wouldn’t automatically associate the icon with the actions inside.
4 votes -
Sort Secured Action tables
Both the Assigned Secured Actions and the Add Secured Actions tables should be sorted alphabetically to make it easier to find certain secured actions.
4 votes -
Screen reader for
Serraview Engage does not support screen readers and so the usability for someone vision impaired is poor. Support for screen readers would improve accessibility.
3 votes -
Bulk Update Reason for change
Users should have the option of entering a reason for making a change as a part of the bulk update process. This would help facilitate internal communication between multiple different space planners working together to manage a large portfolio.
3 votes -
People search by employee ID can show archived people
When I need to search for an employee ID referenced in my own report, results appear as 'No results found'.
I'd like to be able to know if this was an archived employee when searching and 'no results found' indicating this record did not exist. Not required to select archive employee, just show on the search results.
3 votes -
Allow to pin navigation menu closed
With the June 2025 update to the interface, the Navigation menu no longer stays minimized if you move over it with the cursor. The previous iteration did this, and the current iteration of the Spaces and VBS Toolbar stay minimized when they are selected to be minimized.
Everytime my mouse moves over that area, it expands and shifts everything on the floorplan view which causes inconvenience when it happens.
Please bring back the ability to keep the Navigation menu minimized when that is selected to be so.
2 votes -
Book on behalf feature - limit bookings
Limit the amount of booking staff can have when booked of behalf.
- Similar to a normal bookings, 1 per day per person.
- 1 booking via book on behalf functionality, per day.Currently when using the book on behalf feature, the limitation is only capped at how many desks a user have access too.
e.g. I have access to 100 desk, I can book 100 desk to another staff member when and errors or issues.2 votes -
Make allocated workpoints assigned to invidividuals also bookable
My client would like the option to assign/allocate workpoints and also enable them for booking. Currently, this is not an option. Workpoints need to be "open" to be enabled for booking.
2 votes
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