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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Limit the amount of booking staff can have when booked of behalf.
    - Similar to a normal bookings, 1 per day per person.
    - 1 booking via book on behalf functionality, per day.

    Currently when using the book on behalf feature, the limitation is only capped at how many desks a user have access too.
    e.g. I have access to 100 desk, I can book 100 desk to another staff member when and errors or issues.

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  2. We would like the ability to hide markers that are not being used and/or will never be used. If there was a way to add something in the admin panel so that you can click a checkbox to turn them on or off in the markers panel, that would be great.

    It would also be very helpful to be able to drag and drop to reorganize them. Currently, they default to alphabetical which makes it hard to find the few that we use - we've had to resort to putting a character at the front so they all get grouped…

    8 votes

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    0 comments  ·  Spaces  ·  Admin →
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  3. Booking systems allow the booking of merged meeting rooms, which can result in one meeting room being bookable as two or more rooms. When mapping spaces from Serraview against resources (spaces) in booking systems, we need to identify overlapping spaces and group them together under a unique space ID.

    For example, two meeting rooms, each with 5 seats, can be booked separately as Room A and Room B. However, when merged, they can be booked as Room C with 10 seats.

    The reason for having merged rooms instead of booking Room A and Room B together is that when a…

    14 votes

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    0 comments  ·  Spaces  ·  Admin →
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  4. Provide a sustainability metric, i.e. energy cost savings and/or other relevant ESG metric, in dashboard for scenario planning, VBS, etc. to show impact when reduce footprint/adapt floor plans for peak utilization. This may be an opportunity for integration with Eptura Asset but not certain.

    2 votes

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  5. Enable API-based check-in experience: We are developing an adaptive card-based check-in to streamline the workflow. Currently, the API does not support checking in on behalf of the user if the organizer is not a service account.

    2 votes

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    0 comments  ·  Spaces  ·  Admin →
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  6. Many of our colleagues have issues finding one another when they have the same name, suggestion to have Engage show email addresses. In some of our regions we have as many as 4 people with the same name and having the role description shown doesn't assist when you have 4 engineers all with the same name. I think this is not only important for ease of use for staff, but also for inclusivity.

    1 vote

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    0 comments  ·  Usability  ·  Admin →
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  7. Create a waitlist system for desk bookings when the office is full. The system could automatically assign desks to people on the waitlist as soon as one becomes available. If automatic booking isn't possible, users could receive instant notifications when a desk opens up. Possibility that they can set preferences for specific desk types and get alerts only when a matching desk becomes free.

    5 votes

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  8. 2 votes

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    0 comments  ·  SVLive  ·  Admin →
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  9. Can we have the ability to change the number format on the renumbering tool. Formats highly used in our company as [Location].[Floor No.].[001] eg. LON.05.001
    The tool is helpful for bulk updates however when can't use custom numbering we still have to send an update through the support team or name each desk individually

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  10. this will allow us to take desks offline for booking for short durations when we have works, or events that require it

    1 vote

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  11. When searching for an existing member of a team in VBS in the "Add" section to add a new member to the team, Serraview shows a message "No results found" instead it should mention that the user is already in the team to not create confusion.

    2 votes

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  12. Team colors in VBS are currently determined by the Org Unit Id. We would like to be able to select custom colors for teams when there are multiple teams with similar colors on a floor.

    69 votes

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  13. Add Org Unit filter parameter to report 111, or create an Insights dashboard that shows the same details.

    1 vote

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  14. Prepopulate seat assignment of the person who is submitting a service request similar to how their team populates.

    1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  15. Our key users, who frequently work on the VBS, have reported that the zoom in and zoom out functionality on the VBS floorplan viewer is very user-unfriendly. We have been provided feedbacks indicating that the zoom feature is overly sensitive, often zooms in unintentionally, or is frequently slow to respond. I would like to suggest two improvements:

    1. Implement a feature that allows the system to adjust or modify the sensitivity of the floorplan viewing.
    2. Switch viewing graphic from a raster-based floorplan to a vector-based floorplan.
    7 votes

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  16. Add in the ability to clear a persons occupancy from the people directory menu. If I search a person and see they are in a location when they shouldn't be I'd like to have a "remove from location" button right there on their record so I don't have to go to the VBS and search for them again to remove them

    5 votes

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  17. To ADD / REMOVE MARKERS
    This option is possible only when User has access to Edit floor icon.
    We need to prevent edit floor, especially Overview, Attributes features.,,,
    Is it possible to move Markers from Edit Floor to View floor, only? (one good example is TAGGING)
    Thanks

    5 votes

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    0 comments  ·  Spaces  ·  Admin →
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  18. New users receive a Welcome to Serraview email.
    This email says "Click to confirm and create a Serraview account".
    From there, Normal users are directed to the login screen. It is not clear that they then have to click Reset Password in order to access their account.
    If this wording can be updated or the email template allowed to be edited, it would help clear things up.

    13 votes

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    0 comments  ·  Usability  ·  Admin →
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  19. Ability to add multiple leases on a floor plan which would include multiple different load factors. Currently in the Buildings & Floor window and floor view, only a single lease or load factor is allowed. Can manually add in charge back report but wastes a lot of time.

    1 vote

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  20. Spaces often change use - this feature would greatly assist in planning.

    2 votes

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