958 results found
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Workplace Dashboard configuration
Right now if the Book meeting space function is turned on the option to use it is available for all buildings on the Workplace dashboard even if they have no meeting rooms defined and marked as reservable. Is it possible to get the system to only display this function on the workplace dashboard if the building selected has defines meeting room spaces. If not the the Book meeting rooms option would not be available on the workplace dashboard.
This should also apply to Booking workspaces.3 votes -
Issue with Reading Checklist After Offline Data Download
Description:
We are experiencing an issue when attempting to open checklists after downloading offline data in the OnSite application. Although the offline data appears to download successfully, the system shows a delay or fails to read the data properly when we try to open the checklist.From our observation, it seems like the app is not fetching the newly downloaded data and instead continues trying to retrieve older or cached data. This results in slower performance or failure to load checklists as expected.
However, when the application is opened in true offline (airplane) mode, the checklist opens quickly — suggesting…
3 votes -
Maintenance Console
Maintenance Console
The ability to unassign and reassign a craftsperson when Work Requests (WR) are in ‘Issued and in Process’ status.Context
For efficiency, the organisation uses the bulk functions to move work requests from ‘Assign to work order’ to ‘Issued in process’. It is very effective in the PM space, where selective craftspersons do preventive maintenance checks/work. However, once it is assigned no means to manage assignments in bulk.Use cases:
1) When a craftsperson leaves the organisation, changes roles, or moves somewhere else, there is no means to reassign issued WR to another person in bulk. The substitute…3 votes -
Connectors - Ability to stop/kill connector run
When setting up connectors with large files, if there are issues w/ data in the file or the setup of the connector, we have to wait until the connector completes. Sometimes this can take a REALLY long time.
It would be nice to be able to stop the connector process so that adjustments can be made to the connector config OR to the file that is being loaded.
2 votes -
Lack of API control
Description
Current issue: The API provides no usage control mechanisms No quotas: No way to limit the number of requests per user or API key No monitoring: No access to usage stats, error rates, or response times No throttling: No traffic regulation to prevent abuse or overloadRequested improvement
Add quotas: Allow customizable request limits per API key Enable monitoring: Provide basic usage stats (calls, errors, latency) Implement throttling: Introduce rate limiting to control traffic load2 votes -
Ability to assign multiple User Roles to User
A single user would then become a part of multiple user roles either increasing their ability to view/access areas of Archibus or gradually restricting their access / VPA as roles are assigned to them.
Therefore a user with more than one role would see all the processes for all the roles and apply all their VPA restrictions.
This would allow admins to create roles per application (for example) and assign those to different users11 votes -
Expand room arrangement details to support user in selecting an appropriate space to book
When a user is trying to find a meeting space, they can filter the available rooms by type, use and arrangement. It would be useful to include more information like:
- approvals required, offering a choice of configuration / arrangement options where a room has multiple options, etc3 votes -
Deep link into OnSite mobile app
The OnSite app contains documents and can open external URLs that can take you out of the app to open the mobile browser following the external URL.
I would like to see the reverse: from an external web page, I would like the ability to open the OnSite app (if installed on the device)
That would be a link like "onsite://" or whatever the correct equivalent is for the official Eptura OnSite app.
As a further enhanced feature on top of that, it would be great if the OnSite app even supported deeper links into the app.
Something like "onsite://workrequests/123"…
6 votes -
Auto-close Work Request based on Verified Date
I would like to be able to automatically close a work request after the specified number of days from the verified date as well, not only completed date.
Currently, a work request is able to close automatically after the number of days specified in the application parameter "CloseDaysAfterWrDateCompleted" have passed since its completed date.
If there are still Verification or Survey steps remaining in the work request, it will not be automatically closed. However if the steps are done and a specified number of days have passed since the completed date, it will be automatically closed on that day. This…6 votes -
Adding assets through Space Console floorplans
I add equipment to floorplan via Space Console, if I have a job for that particular piece of equipment on onsite app, I only want that shown on floorplan, not all equipment, there are too many assets/equipment in one location making it harder to locate.
2 votes -
Re-design and re-code "Close WO/WR" process
"Close WO/WR" process has been coded long time ago with a SQL that is unefficient and many times produces errors or deadlocks. After discussing this with many BPs, we have agreed that a complete analysis with re-desing and re-coding from scratch should be performed in this process (considering not only the closing of an individual WO/WR but also the batch closing of many of them and also the AutoClose WFR).
10 votes -
Allow adding resources to a reservation via Outlook web add-in
Add a button to edit reservation details and add resources in the Outlook web add-in.
This button can be a direct link to a Web Central view of the room reservation for the current meeting, which displays some general info about the reservation (reservation code), and grids showing the reserved resources (catering and others), with the option to add / remove resources.
2 votes -
Workplace Building List searchable fields
When working within the Workplace the building list searches for Building Name or Building Code. We have users that only know a building by its address. Can the list of fields searched include the building address?
6 votes -
Workplace landing page building list
When a user accesses the Workplace landing page and does not have a default building assigned to them, they get the full list of buildings in the system regardless of if they have bookable workspaces or are even active buildings. Can the original list of buildings be limited to buildings that have bookable workspaces?
5 votes -
Lease Rent Roll report includes expired leases
The Lease (out of the box) Rent Roll report should not include expired leases. This is very confusing to the end user especially if they select any of the date range filter options.
3 votes -
Service Console - Allow all service steps to be performed
Service Console would be much more useful if users were able to action the service reqeusts similar to the individual links in Business Manager (Approve with ability to edit date field for assignment) and Service Provider (Accept/Decline, Issue/Complete - including adding est hours/cost and final hours/cost )
2 votes -
Projects - Route for Approval - Unable to Edit Approving Manager(s)
In Projects, once a project has been created and then requested, it then needs to be routed for approval. Once an employee has been selected as an approving manager, it is up to that employee to approve or reject it, or else it is stuck in that state.
If that employee is unavailable for whatever reason (left the organization, no longer in the same role, on vacation, or hit by a bus), that project can not be actioned on.
I can think of a few solutions to this,
- Provide a function like Assign Substitutes like in the Maintenance and Service…
3 votes -
SLA Transfer Capability
There does not exist a user friendly way to export and import SLA’s from one environment to the next. A ticket was opened with Eptura (416847) to inquire about this and it was recommended to go the manual route via certain tables, though this list did not contain tables that interact between SLA’s and the Corrective Maintenance console. We, and others across the enterprise would like to see an easier way to transfer SLA’s between environments.
Latest from the ticket referenced above is: "There are not any pre-built processes for transferring SLAs between environments; you would need to export the…
6 votes -
While filling the checklist in the Onsite App, there is no "." decimal button to add point places
While filling the checklist in the Onsite App, there is no "." decimal button to add point places.
Example :
In the Onsite App, I have a work Request assigned to a technician and he has to fill the checklist.While filling the checklist, there is a number field where he need to input the reading of the pressure of a equipment.
The meter reading value is "34.21"
In the above value, the user is only able to input 34 value in the number field and there is no point / decimal (".") button in the number keypad.This feature…
3 votes -
Enable SLO (Single Log Out) setting in Smart Client
This is a request for SLO (Single Log Out) to be implemented in Smart Client.
In an environment where SSO (Single Sign On) is implemented, even if users log out of Archibus, if they have not logged out of IdP (Microsoft Entra, Okta, etc.), they can log in without re-authentication.
However, some clients require re-authentication after logging out of Archibus due to their security policies. Therefore, it is necessary to set it so that you are also logged out of the IdP when you log out of Archibus. This is known as SLO, stands for Single Log Out.In general,…
3 votes
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