Maintenance Console
Maintenance Console
The ability to unassign and reassign a craftsperson when Work Requests (WR) are in ‘Issued and in Process’ status.
Context
For efficiency, the organisation uses the bulk functions to move work requests from ‘Assign to work order’ to ‘Issued in process’. It is very effective in the PM space, where selective craftspersons do preventive maintenance checks/work. However, once it is assigned no means to manage assignments in bulk.
Use cases:
1) When a craftsperson leaves the organisation, changes roles, or moves somewhere else, there is no means to reassign issued WR to another person in bulk. The substitute functionality cannot be used in these cases as it does not flow through to Onsite (Confirmed by Eptura).
2) The feature will also be used when a bulk issue occurs, and a person is not scheduled.
3) The feature also needs to enable the completion of a WR for a craftsperson in case work has started and time is logged against the WR for a craftsperson.
Success criteria:
1) Select multiple records and unassign a craftsperson linked to the work request. The system should force the user to reassign.
2) Select multiple records and unassign a craftsperson and reassign to one or more craftsperson
3) Select multiple unassigned records and assign one or more craftspersons
4) Select multiple assigned records and assign additional craftspersons
5) Select multiple records and complete the assignment where the craftsperson to be unassigned has already logged time.
6) Unassign or assignments through these actions should be reflected in ONSITE against a craftsperson’s ‘My Work’ when unassign or reassignments occur.
