960 results found
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Move Management Email content
Add ability to include move request fields in email content using binding expressions.
example:
Move: {mo.emid}
From: {mo.fromblid} - {mo.fromflid} - {mo.fromrmid}
To: {mo.toblid} - {mo.toflid} - {mo.torm_id}And for group moves, include ability to email a list of the MO records in the group move:
{{project.projectid}}
{mo.moid} {mo.emid} {mo.fromlocation} {mo.to_location}(from/to location would concatenate fromblid/fromflid/fromrmid .... )
4 votes -
Move Management Application Parameters
Add move application parameters (and apply the settings to the move module, obviously...)
- number of days before move request
setting a value of 10 will not allow selecting a move date earlier than 10 days (oposite of reservations and max number of days)
- hide create service request checkbox
clients dont always have service desk or bldg ops - would be nice to be able to turn that field off;
- Sync move actions status with move
if not using service requests, would be good to have option for simple action status
- sync move actions with move location
for single moves and…
2 votes -
Provide support for alternate messaging apps such as Cisco Jabber or Microsoft Teams
Provide support for alternate messaging apps such as Cisco Jabber. We use iPads and trades do not have an Apple ID and therefore cannot use the Apple Messaging app. We use Cisco Jabber internally or Microsoft Teams.
8 votes -
Allow Craftsperson to add another craftsperson to work request
In Mobile a craftsperson can add another craftsperson to a work request. ideally this functionality is added to OnSite and perhaps controlled with a setting.
20 votes -
Reservation room policy popup
When booking a room, there are often particular notices for special rooms. Would like to see the ability to add text to the room arrangement that, if populated, would be displayed in a window that the user has to accept to book the room.
Often this is not something that every room needs but if a particular room has a use policy or a cost associated with it that needs to be communicated to the users.
3 votes -
Batch Emails Before Sending
Currently, Archibus sends an email notification as soon as it's created in the system. This is usually fine for small volumes of email, but some SMTP servers won't allow Archibus to authenticate multiple times in a row in quick succession. Please consider adding a batching mechanism, so emails can be sent in groups using a single authentication with the SMTP server.
3 votes -
Date to Perform - Editable
Hello Team,
We are looking to allow the Date to Perform field to be editable. Typically, the field is controlled by a hard-set date in the Service Level Agreement.
We feel the need to be able to update this manually at times for certain service requests when the need arises. Allowing the flexibility of both keeping the hard set date and the ability to manually adjust when needed.
4 votes -
Dept head as label in space console
Space Console - Floor plan labels for Division and Department Head would be fantastic when looking up stakeholders in and around areas of work.
2 votes -
Upload a video to attach to a maintenance request.
Sometimes a short video helps better identifying the nature of the problem than a picture, and thus assigning a proper priority or work team.
Of course the size/duration of the video should be restricted to avoid large files to be uploaded to the database.
Certainly useful in OnSite for technicians to better document incidents, might be also useful in the Workplace portal but with a lower priority2 votes -
Allow to set up a URL link to jump directly to the ticket where the work has been completed
Currently, we are unable to set up a URL link to jump directly to the ticket where the work has been completed.
When the Work Request is completed / closed and the URL link to access that ticket is generated. At this stage when the notificatoin link is generated and by clicking on this link, it will redirect you to the search panel of the closed request page but our expectatoin is that it should go directly to that specific request
6 votes -
Full featured Customer Center
Archibus is a powerful and complex tool. However, we've encountered some challenges with bugs and areas that appear less polished.
Eptura relies on Integrator (PaaS), which is beneficial as it allows Eptura to concentrate on the product. However, this should not result in disconnecting from clients.
Clients should have a more streamlined method to report and address issues, or to access articles on problems collaboratively. Here are some suggested features:
- User-friendly search functionality across all following items
- Integration of User Voice for enhanced feedback
- Access to Use Cases and White Papers
- Easy reporting of cases/issues/bugs
- Comprehensive knowledge base including known…
3 votes -
Improve filtering in "Search and Manage Work Requests" view
Improve the Search and Manage Work Requests form with tool tips and modification of navigation / layout.
For example, layout could be improved by (1) grouping certain fields under a heading. For example, Location for the group of 4 related fields and Date for the 6 date fields, and (2) keeping related fields in the same column.See attached image.
3 votes -
Queue Failed Notifications For Resending
Create a queue for notifications, so Archibus can resend when there's a temporary mail server outage. Currently, if a notification fails because of an issue with the mail server, then that notification is "lost".
3 votes -
Add room category and type to the SLA parameters
It would be good to be able to trigger an SLA based on the Room Category/Type.
Use Case: if the WR is located in a lab (Room Type), I want a specific SLA to be used (one that notify the Lab Manager or require some approvals, for example).
2 votes -
Possibility to attach documents to a WR from OnSite
Currently, a CF can only attach photos to a WR.
It would be useful to give CF the ability to attach other type of documents (e.g. PDFs).The use case is:
A Craftsperson has to complete a certificate (for example an ELECTRICAL SAFETY CERTIFICATE) when doing a Work Request.
The PDF version of the blank certificate, is automatically attached to the Work Request through the reference documents feature.
The Craftsperson accesses the blank certificate from OnSite, open it on their device, complete it, sign it, save it locally then attach it back to the WR.6 votes -
Date Restrictions on Hoteling and Room Reservations
For both Room Reservations and Hoteling.
Use case: when a building is getting decommissioned, the client wishes to permit reservations up to the building's final day of operations and no later. In other words, If the building closes on July 1, a user logging in on June 29 should be able to reserve for June 30 but not July 2.
Use case: when a building is coming online, users should be able to reserve rooms on the day it opens before that day. If the building opens on July 1, a user logging in on June 29 should be able…
10 votes -
sew.js@snlnexus.com
Is it possible to auto-select the “Early Morning (from 12:00am to 7:30am)” priority when the time requested falls under the 12:00am to 7:30am service window?
See uploaded file for details.
2 votes -
stephen.odonnell@anglicare.org.au
Add Division and Department at Floor, Building and Site and poss. This would allow a true mix and match at all levels for reporting. as an example the Site may be completely allocates to one department/division. except on floor of building A or even on room in building A. These can then be used as an exception instead of having to allocate division and department data to all rooms in the building.
2 votes -
stephen.odonnell@anglicare.org.au
Link CF calendar/availability to PM forecast. Currently when CF is in leave and a PM is forecast the SLA/Forecast does not look at the Calander to calculate due date. Put option in SLA to take into consideration the CF calendar eve n though the PM may be a fixed PM
2 votes -
stephen.odonnell@anglicare.org.au
Allow assigned CF to complete WR even though another CF is assigned.
Currently if there are two assigned the WR will not complete, and the screen does not refresh or indicate that the other CF needs to complete. Allow similar to the Mobile app V5 to optionally complete regardless of other CF being assigned. the current method produces additional admin.
6 votes
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