Skip to content
Eptura
Feedback by UserVoice

Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

How it works
  • Search to see if your suggestion currently exists
  • If you have a suggestion that’s not listed yet, submit your own
  • Select a category to tell us which part of the platform your feedback is for 

Serraview Engage

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

142 results found

  1. Creating polygon spaces to function as desks for shift working is ideal. However, because polygon spaces are generally used for spaces like meeting rooms, there is no way to check-in via the Engage calendar. It would be really convenient if we could select check-in options from the space types menu in Admin Settings > Reference Data.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. When searching for a team/person on the search results, list the location that the result is found at. For example "Team A - Building 1 - Floor 02"

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. A way to easily view which days team members are going to be on site, even if they haven't made a booking.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Administrators should be able to book beyond the future booking limit that has been set up, for example for an upcoming event, without having to expand the range for all users.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Provide a configuration to restrict the size of team bookings, and the number of concurrent team bookings that can be made

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Create a buffer period at the end of a Specific Time (Hourly) booking, to allow for packup/cleaning before the desk can be booked by another persion.

    The length of this buffer period should be configurable per site

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Provide native support for Engage Kiosk to use Windows Kiosk Mode

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  (3) Kiosks  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. First responder located via SV Liva data is indicated as a different colour to other occupied workpoints

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. When a self booking is cancelled by the user, or because they did not check in, the user should receive an in app and email notification.

    The action should remove the entry in My Bookings too or clearly marked as Cancelled.

    The cancellation message should be customisable by Admins, and made more distinct in the mobile and web apps on screen notifications.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Display teams on floorplans via a visual such as color around desks, rooms and assets allocated to teams or neighbourhoods.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. When you click on a seat in Engage the pop up window does not display the name of the seated person. Can we have the same pop up window display on clicking a seat as you get when you search of an employee, with the employee contact information. If a person is not seated in that workpoint, the pop up should have a reservation option if it's a reservable desk.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Serraview admins should be able to bulk cancel future bookings for desks or spaces space(s). This should include an automated message to users advising them of the cancelled booking.

    This is needed when a building or space needs to be closed down for whatever purpose; maintenance, pandemic issues, reclassification of the space, etc. Another reason, when bookings have been made using a social distancing situation, and now that restriction has been removed, all existing future socially distanced block bookings remain, but need to be removed.

    If the future bookings are not removed, they can throw off reporting numbers for management.…

    46 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Provide for custom or additional First Responder/Person of Interest categories, beyond the hard coded First Aid Officer and Fire Warden.

    This allows admins to define the titles of roles they wish to see within Engage, beyond the current workaround where some different roles have to be assigned to a category where the title doesn't align.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. System admins should be able to:
    - Customise the contents of confirmation emails for different sites
    - Customise if confirmation emails are sent for different sites or not
    - Configure if staff can opt in/out of confirmation emails

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. As an admin, I would like to be able to choose the colours displayed in Engage to seperately show:
    - Occupied vs Booked vs Bookable
    - Bookable for all staff
    - Bookable for the users team/hood
    - Bookable all day vs time
    - Booked vs unbooked vs unbookable
    - Currently selected desk or space

    This would need a legend to identify the different colours

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Have an option to have the system assign a desk to all the team members selected at random or keep it as-is. This would change the e-mail communication going from a list that is hard to follow to a single desk. We are finding that for large groups it is difficult to locate the range of desks that were selected as the e-mail is simply a long list which is not very user friendly. If the employee accepts, that seat remains occupied, if the decline, that seat opens up immediately and if they do not check-in the the check-in setting…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. With ENGAGE, enable the employee name display when you zoom in. Right now this feature works for work desks but does not display names for those office reservations. Zooming in should display ALL names, not just work desks.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Using configurable colours, provide a way to mark sections of the floor background colour to reflect different zones, neighbourhoods or areas. This should include showing the name of the selected area.

    This could be used to show:
    - quiet zones
    - Busy zones
    - Specific neighbourhoods

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Would love a way to block/book a section or workpoints not using the team function or the "book on behalf of" function but rather selecting multiple stations and booking all at once.
    We have instances where staff from different Teams and/or locations are looking to block a group of stations and arent worried about each desk being reserved for a specific person.
    Thanks
    Ty

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?