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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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142 results found

  1. In some areas in web and app, the logo is hard to see due to the contrasting colour. If the platform colour background can't change or fade in area of logo placement. The ability to change where in the area the logo appears would make it easier for branding to control in line with their marketing and logo area preference, as well as easier for end user to see logo tiles.

    2 votes

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  2. Some spaces offer different capacities based on different formats, the ability to see multiple capacities and details on these formats

    5 votes

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  3. Using various data sources automatically check a user in to a booking. Such as:
    - Badge data - When a user swipes into the floor
    - SVLive - When a user logs into a device on the floor
    - Geolocation - When a user is detected in proximity to the building
    - Sensor - When a user is detected at the booked desk

    With SVLive, use the automation based on where the person is detected:
    - Check in when user docks at a desk they have made a booking at
    - Notify user if they are sitting at a desk…

    42 votes

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  4. Currently you need to navigate to a floor to search for a user. It would be good to have a search bar on the front page to start searching for someone quickly without loading a floor plan.

    This should include an icon to indicate if the user is currently detected (SVLive), Has a booking or not

    38 votes

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  5. Currently our users do not receive an email confirmation when they book/reserve a "Space". Only when they reserve a "Desk" do they receive an email.

    Can the system be modified to allow the emails for the "Spaces" bookings/reservations also?

    Whether the system is modified to provide emails regardless of type of space, or if there is an additional configuration setting to allow/disallow for emails for spaces, is not critical in my opinion. Though it would probably allow for more flexibility to allow the secondary configuration setting for the "Spaces."

    2 votes

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  6. An option to hide the Spaces tab if there is a requirement to hide them from a user's search for a particular building or floor

    1 vote

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  7. When you reserve or select a desk in Engage it shows on the floorplan by way of a teardrop shaped icon.

    The colour of this icon is the same as an already booked desk.

    Is it possible to modify this icon to a different colour so it is easy to see the particular desk on the floorplan?

    5 votes

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  8. Management and staff may want alerts staff to an incident or disseminate an update. They can use Engage platform to push notifications to staff via the app.

    Examples should include:
    - Important Faciliites/Emergency information eg: "Lift under repairs today. Please use stairs" / "water leak on L08. please do not enter"
    - Evacuation in progress
    - When a selected colleague has made a booking, checked in or checked out
    - When a selected colleague is detected on site via SVLive

    30 votes

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  9. Additional features to include in the details and notes of Spaces and Desks, sourced via relevant fields in Serraview

    • Custom notes/Text
    • Tags and Attributes (select which ones to display)
    • Improved image quality or open to larger image
    • Option to resize and recentre images
    54 votes

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  10. It would be beneficial to be able to clearly distinguish via a banner or means whether you are accessing Engage on the UAT or Production environment.

    4 votes

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  11. Enhancements to the Engage Concierge menu should include:
    - Customise the location of text within the tiles
    - Customise the font and colour of text within tiles
    - Customise colour of arrows to move tiles
    - Play a looping video (mp4 or gif)
    - Play a single image or video behind tiles, without separate images per tile
    - Option for horizontal or vertical scrolling on either web or mobile
    - Directly link files from the Serraview document library for users to download

    Ideally, it would be great to have the ability to move the title and description locations depending on…

    14 votes

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    6 comments  ·  (3) Kiosks  ·  Admin →
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  12. When moves occur (via BOS, VBS, Workplace, Spaces) automatically set preferences for Engage (i.e. Reserving Enabled/Disabled, Booking Access). This will prevent reservations on seats that are occupied as a result of a move/new hire. Likewise, when occupants are removed, these preferences should reset to allow reservations. This could be accomplished via "preferences" on each space as well as default values on the Space Type. i.e., certain Space Types, by default, will either be Reserving Enabled/Disabled & will have an Identified default Booking Access when the space is in each of the following states: occupied, unoccupied, allocated, fixed, & flexi. These…

    2 votes

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  13. As an Engage user in a company that uses a hybrid seating model
    I would like to see multiple search results when I look up an employee assigned to an anchor desk in a flexi team/hood
    So that I can find all possible places the individual may be sitting.

    As an Engage user in a company that uses a hybrid seating model,
    I would like to see multiple search results for employees when they are assigned to multiple home locations in Serraview
    So that I can find all possible places the individual may be sitting.

    2 votes

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  14. The closest First Responders/ECO/First Aid Officer member (to the person running a search) is listed first in the search list. This would make it easier for people to contact an ECO member quickly, who is closest to an incident.

    7 votes

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    Beta  ·  4 comments  ·  (2) Find & Search  ·  Admin →
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  15. We would like to have the ability to enable a centralized check-in process. In addition to allowing users to check themselves in for a desk, it would be great if a receptionist or security could "check-in" reservations in Engage. This would help us enforce COVID safety protocols, as well as reservation procedures.

    10 votes

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  16. We would like to have the ability to send reservation notifications for nominated desks/spaces to the applicable space "owners." That way they can review the requests in real time

    11 votes

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  17. As things can happen when people are on their way to or getting ready for a work day, it would be great to have an option to make all bookings require a check in. That way if there is a no show, the booking is auto released and the desk/ space can be used instead of sitting unused as it is technically booked.

    3 votes

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  18. Similar to the enabling and visibility of First Responders in Engage, it would be excellent if we could set firezones as this would allow employees to understand which zones correspond to which fire assembly points. Please see image which better demonstrates my thinking.

    1 vote

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  19. Add a scroll bar for the Type and Equipment drop down lists. The "Show Available Spaces" field at the bottom of the page has an equally sized white field above it. Unless the user knows this, they could easily misinterpret this to mean that the displayed list is complete rather than scroll down for more options.

    9 votes

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  20. Like some other tools, could and asterix as a precursor be set up to allow a wider search function? Or is there another way to expand the search function, in particular if you are unsure of spelling?

    1 vote

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