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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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35 results found

  1. Additional features to include in the details and notes of Spaces and Desks, sourced via relevant fields in Serraview

    • Custom notes/Text
    • Tags and Attributes (select which ones to display)
    • Improved image quality or open to larger image
    • Option to resize and recentre images
    54 votes

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  2. Several enhancements for a better user experience:

    Booking Selector and Calendar Improvements
    - Clearly show the "Now" button can be used to change the day and time you are making a reservation for
    - Configure if the calendar is Mon-Sun or Sun-Mon
    - Hide Weekends
    - Improve the calendar display for meeting spaces
    - Change days within a booking screen
    - Consistency between Mobile and Web versions of engage for filter icons, search icons, search and filter configurations and other icons
    - Display all calendar events syncronised with Microsoft Outlook
    - Improve the calendar display to more easily change months…

    46 votes

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  3. Currently you need to navigate to a floor to search for a user. It would be good to have a search bar on the front page to start searching for someone quickly without loading a floor plan.

    This should include an icon to indicate if the user is currently detected (SVLive), Has a booking or not

    38 votes

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  4. Using configurable colours, provide a way to mark sections of the floor background colour to reflect different zones, neighbourhoods or areas. This should include showing the name of the selected area.

    This could be used to show:
    - quiet zones
    - Busy zones
    - Specific neighbourhoods

    21 votes

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  5. I'd like to be able to see a pathway/turn-by-turn instructions on how to find my destination, just like I can with google maps

    16 votes

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  6. Display teams on floorplans via a visual such as color around desks, rooms and assets allocated to teams or neighbourhoods.

    13 votes

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  7. The Engage People Tab should visually indicate if a user is active, away, checked in or just booked a desk. This will allow people to quickly check the people tab to determine if someone is active on site today or not.

    This will enhance the use of Engage beyond desk bookings when searching for active users in SVL2 and

    10 votes

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  8. Enable markers to display in search results, so users can easily search for them

    9 votes

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  9. When opting in or out of Engage visibility, it would be useful to choose if users can:
    - Hide or display my live status (SVLive)
    - Allow people in my team/org unit to see my details but hidden from users in other teams
    - Hide or display my email and contact details, photo and role
    - Hide or display my booking history (current, past and future)

    9 votes

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  10. Add a scroll bar for the Type and Equipment drop down lists. The "Show Available Spaces" field at the bottom of the page has an equally sized white field above it. Unless the user knows this, they could easily misinterpret this to mean that the displayed list is complete rather than scroll down for more options.

    9 votes

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  11. Expand features included in the engage Person card, so you can see and add other details such as:
    - if they are a manager
    - If they have book on behalf of permission
    - Last booking date
    - Assigned building or floor
    - other fields via a custom field
    - All future bookings

    8 votes

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  12. The closest First Responders/ECO/First Aid Officer member (to the person running a search) is listed first in the search list. This would make it easier for people to contact an ECO member quickly, who is closest to an incident.

    7 votes

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    Beta  ·  4 comments  ·  (2) Find & Search  ·  Admin →
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  13. When looking up first responders on a floor, instead of having to scroll through each responder to identify their location, it would be excellent if icons were loaded when enabling a responder type on the floor plan. This would save time trying to find who is the closest person to an incident and provides those who are responsible an easy visual to see potential areas where responder coverage is needed.

    7 votes

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  14. Currently when you select a booked desk, it will display the same colour as an available desk which can cause confusion to users as it appears available.

    E.g. All available desks are configured to be green. When you select a reserved desk (blue) it will change to green. This should remain blue or be another colour, not the same colour as available.

    7 votes

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  15. As a user of Engage, I want to show my colleges that I'm:
    - on leave
    - working from home

    ...so they know not to try to find me in the office.

    Background
    It's great to know where someone sits, but just as importantly, to know when they are not there. It would be great to have a place in Engage where this could be set.

    Especially post COVID-19 where more people are likely to be working from home than what it typical.

    Possible features
    - Quick I'm not in the office day
    - Quick I'm working from home today…

    7 votes

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  16. Show a "You-Are-Here" blue dot just like google maps does

    7 votes

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  17. When you zoom into a floorplan, the name of each space should be visible like workpoint numbers, with each space's visibility to be set via a configuration. All visible spaces should be searchable via the spaces tab.

    This will allow admins to choose which spaces are visible, to help with wayfinding to collaboration, meeting and other points of interest.

    6 votes

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  18. Can we sort Locator by country instead of state? Or have the option to sort in various ways? Currently it is done by state/province and having a global platform this is not as user friendly.

    6 votes

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  19. Currently Engage is used for reservation. It would be nice if it could be used for wayfinding as well. As I understand it, Locator could be going away. Would be nice to use Engage to search for a conference room or a person. Perhaps have the option of Administrators turning on/off functions of Engage based on the client's needs.

    6 votes

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  20. Provide for custom or additional First Responder/Person of Interest categories, beyond the hard coded First Aid Officer and Fire Warden.

    This allows admins to define the titles of roles they wish to see within Engage, beyond the current workaround where some different roles have to be assigned to a category where the title doesn't align.

    6 votes

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