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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Default view for Service Requests should be "show mine" as opposed to showing all. This default view should also be available on BOS and Scenario. It saves us from having to search for our "files"

    21 votes

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  2. Give users the option to push the move ticket to an associated calendar (either a shared calendar for the whole organization, or a different calendar for each building). This would create a new meeting event on the related calendar with the relevant ticket information included in the meeting description. This would help clients communicate with the move team, as well as have a better understanding of how upcoming moves are currently scheduled. We should support Exchange and Gcal, just like with reservations.

    3 votes

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  3. 16 votes

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    Under Review  ·  1 comment  ·  Spaces  ·  Admin →
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  4. Ability to change workstation dot size, or choose customized icons and highlights

    7 votes

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  5. People Directory needs to include:
    - Assigned workpoint
    - Start & End Date
    - Work Style (Fixed/Flexible/Work from Home)

    20 votes

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  6. The Overview of the space in VBS does not show the same area calculation as it does in the Space Viewer. It would be good to not have to switch between.

    25 votes

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  7. Both the Assigned Secured Actions and the Add Secured Actions tables should be sorted alphabetically to make it easier to find certain secured actions.

    4 votes

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    0 comments  ·  Usability  ·  Admin →
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  8. Ability to report from filtered 'People Directory'

    8 votes

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  9. Have the ability to capture the utilization of spaces for users who are connected to Wi-Fi.

    For example: If the user's triangulation has them located on a bench or collaboration space, capture the user's details including the time spent at the space.

    This will become very useful as we move into the new norm post-COVID-19, where employees will come back to the office to collaborate rather than use desks/workpoints.

    12 votes

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    0 comments  ·  SVLive  ·  Admin →
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  10. When on the Level page of a Building, only include bookable spaces in availability count, not all revealed spaces on that floor e.g. x of x spaces available

    2 votes

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    0 comments  ·  Locator  ·  Admin →
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  11. You used to be able to access both building details & employee details (via VBS) to update information. Now I have to open VBS, the "Assets" section & the "Admin" section in order to perform changes. This is very inconvenient. Any chance these functions can be reinstated?

    5 votes

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  12. Currently the limit for viewing Workplace Administrators defaults to 20/page and can only be increased to a maximum amount of 100/page. Previously you were able to view all workplace administrators and furthermore select all of them in one go. This allowed you to send out emails far easier to all users in one go, where selecting all at the moment only highlights all users on the page. This feature would be great as it reduces the time in sending out mass emails and also prevent users being missed in mass emails. Alternatively, the option to select all across all pages…

    11 votes

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  13. Would be ideal to have a completely anonymous option for Serraview Live that solely counts the number of connected laptops on the floor (no HR data, no Cost Center, no Activity)

    This is extremely valuable in EMEA where privacy concerns are very strict and are different from country to country. As of now, Locatee dominates the market by providing these type of anonymous metrics floor by floor

    4 votes

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    0 comments  ·  SVLive  ·  Admin →
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  14. In BOS, can we customize the coloring of BOS Move Data headings/tabs? This color coding will assist my users in distinguishing which tabs they are required to complete based on their role. E.G. Migration managers fill in all red headings, while Team Leaders fill in the details on green headings.

    This will also reduce the risk of users access data they are not required to touch since Secured Actions and Restrictions have been removed in BOS.

    6 votes

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    0 comments  ·  BOS  ·  Admin →
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  15. When you have a shortage of lockers, often people need to be placed on a waitlist. This is currently managed in SV2.0 by custom fields/custom reports. I would like to be able to manage this within SLP, an dbe able to see # of people on waitlist vs: # of free lockers, or be alerted when a locker is released and I have someone on the waitlist for that location.

    13 votes

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  16. Once BOS has been implemented, it should automatically archive. At the moment, the BOS file remains active and we need to manually archive the file, when it really should be archived.

    13 votes

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    0 comments  ·  BOS  ·  Admin →
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  17. The home page of Serraview should be customized based on what modules the user has access to or based on roles. For example:
    - Executive users provided with dashboards from Insights
    - Users without access to Service Requests or Scenario Plans have those tabs hidden
    - Workplace admins summary of validation required
    - If Service Requests aren't used, system administrators should have the option of hiding it from the home page navigation.
    - The links available on the navigation bar should be based on a user's role. For example, if the user doesn't have access to BOS, that module should…

    29 votes

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    Under Review  ·  4 comments  ·  Platform  ·  Admin →
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  18. It would be nice to have a pop-up window to let you know you are about to be logged out, or to remind you that you need to log back into the system. I've had occasions where I come back to Serraview to upload a drawing without realizing I've been logged out. It would be nice to know in advance or to be able to continue your session by performing activity within Serraview. If you have the session end after so many minutes of inactivity, with the reminder (similar to a bank or credit card site) that you will be…

    22 votes

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  19. As an Insights User I'd like a more efficient way of finding dashboards I'm interested in

    3 votes

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  20. As a Relationship Manager, I want to provide my business units with a monthly space performance dashboard.

    The dashboard should show:
    - what space is allocated to the BU
    - how many people are assigned to that space
    - what the target ratio is for that space
    - what the actual ratio is for that space
    - how much vacancy/opportunity there is
    - what the space is costing

    1 vote

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