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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. With Covid happening it would be good to come up with a way to identify tiers of critical locations without removing who is currently or who will be in the space.

    Tiers -> Tier 1 and Tier 2

    Tier 1 – critical teams need to remain in locations on site

    Tier 2 – second most critical in their locations

    Critical Location ->

    Using that to identify what floors need to remain open for the Bank to run

    Help knowing what locations to keep open, which to close, cleaning schedules, etc

    Needed a way to show visually

    4 votes

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  2. When adding a name to a BOS (or adding a Migration Manager to BOS), typing a name like 'Jennifer Brown' brings up many choices. Can additional information be available in the pop-up to better identify the correct person. Would like to see - Team, Current Location, email address

    29 votes

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    0 comments  ·  BOS  ·  Admin →
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  3. The highlight which appears in VBS for spaces with a Retention Status is not noticeable. Please make the highlight color bright yellow and bigger See attachment.

    13 votes

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    0 comments  ·  Usability  ·  Admin →
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  4. Scenario: When clicking 'Refresh From Live' (and selecting 'based on occupant'), all the person's other locations are added to BOS as new rows. The user leaves one of those rows without a To Location.

    Currrent functionality: All moves will be implemented except rows that don't have a To Location.

    Suggestion: If a To Location isn’t set, give the user the option to 'Remove all BOS occupants from desks if they have no To Location' (not sure what the button should say), or to 'Ignore rows', or to 'Cancel' (i.e. don't implement; the user might want to bulk update some to…

    4 votes

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    0 comments  ·  BOS  ·  Admin →
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  5. Client Feedback Logged 04/01/20:

    "Ability for the system to propose and automatically apply space record ID numbers to a drawing or model within the system."

    Current Workaround: Space record ID numbers can be added to the CAD files or imported via an excel.

    5 votes

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    0 comments  ·  Platform  ·  Admin →
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  6. Client Feedback Logged 04/01/20:

    "Ability to identify multiple wings and drawing/ model files as a single floor in order to manage large floor plates that have been divided up across multiple drawing/ model files"

    Current Workaround: None

    6 votes

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    0 comments  ·  Platform  ·  Admin →
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  7. Have the ability to generate and view SVLive utilization reporting in real-time rather than the current 1-day delay. This is particularly important from a BCP perspective.

    37 votes

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  8. Client feedback logged 04/01/20:

    "Ability to use image file (e.g. .jpeg, .png) for as built floor plan, space inventory management, occupancy planning, move management, space allocations/chargebacks, free address/hoteling, and utilization tracking."

    Current Workaround: Serraview currently supports both AutoCAD and Revit formats for floorplan imports.

    1 vote

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    0 comments  ·  Platform  ·  Admin →
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  9. Client feedback logged on 04/01/20:

    "Ability to generate and link a QR or bar code with an asset record for asset labeling and tracking."

    Current Workaround: None.

    3 votes

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  10. Client feedback logged on 04/01/20:

    "Ability to display a text description of an asset, HR, or space record by hovering over the record on a floor plan"

    Workaround: Information can be accessed by clicking on the object to review it's attributes.

    Additional Information: This feature should be present on Space Viewer as well. There should be several configuration options governing this available in the config menu as well, such as font format and number of characters shown in description. Double clicking on the description bubble should open the attached object's data page.

    10 votes

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  11. Client input logged on 04/01/20:

    "Ability to link an image file to an asset, HR, or space record"

    Current Workaround: None. While HR records can have an associated image file, Asset and Space records cannot.

    6 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  12. Would like to have a neighborhood stretching across multiple teams, all of which are fixed seating

    5 votes

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  13. A "wizard" in the GUI to walk end-users through importing data inclusive of an import mapping mechanism in the GUI i.e. mapping columns in an excel to fields in Serraview

    2 votes

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    0 comments  ·  Platform  ·  Admin →
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  14. Descriptions and screenshots exist for built-in reports in help.serraview.com. Additional details would prove very helpful such as including the formulas for calculations and an explanation of each column header.

    Here is an example using report #221: https://help.serraview.com/display/SVEN/221+Badge+Swipe+Portfolio+Utilization+Report

    How is Utilization calculated? Define "Unknown" and "Visitor" under Entrants.

    16 votes

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  15. Remote workers are usually assigned to a building record with an HR Status of “Remote”.

    Within Serraview, you cannot assign a person to a building. He/she must be assigned to a floor/neighborhood/allocation/space which then rolls up to the assignment for the building. The issue with this is that the remote workers should NOT roll up to the assignment of the building since those workers are not coming into the office i.e. should not be impacting space planning decisions.

    Serraview also does not contemplate HR Status. An organization would want to set the HR Status to “Remote” for an employee in…

    30 votes

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  16. As a Space Planner I want to see a simple dashboard that shows me how much flex seating capacity I have based on the target occupancy ratios I have set.

    This dashboard should show:
    - #Total WPS
    - #Flex WPS
    - #Fixed WPS
    - Target Seating Ratio (Average)
    - Flex Seating Capacity (WPS * Target Seating Ratio)
    - Occupancy (Assignments)
    - Opportunity (Capacity less Occupancy)
    - $/Person (at capacity)

    The dashboard should allow me to see high level numbers, the quickly drill down into particular locations.

    1 vote

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  17. As a Space Planner I want a simple dashboard of my current space inventory so that know what space we've got and can tell my executive about it.

    It should include:
    - # locations (leaf level regions or cities)
    - # buildings
    - # floors
    - # Workpoints
    - # Collaborative Spaces (Seats > 0)
    - # RSF
    - # USF
    - total cost
    - average cost/WP
    - average cost/SF
    - average USF/WP

    This dashboard should:
    a. make it easy to see high level metrics, and then drill down to see more details.
    b. show where my buildings are on…

    4 votes

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  18. Ability to toggle on/off a move mode within the Workplace Portal (e.g. when move mode is on and an employee is moved via drag and drop, system creates a move request ticket which flows through for an admin to action)

    2 votes

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  19. Can we have a pre-built sensor connector for Enlighted to plug into SG2

    1 vote

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    0 comments  ·  SVLive  ·  Admin →
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  20. It would be great to have the ability to 'ping' a network switch or run an SNMP Walk to confirm connectivity to the switch from within the Serraview UI. If the ping fails then it can prompt the user with suggestions as to why the ping was unsuccessful.

    8 votes

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    0 comments  ·  SVLive  ·  Admin →
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