960 results found
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stephen.odonnell@anglicare.org.au
Error - Jason 500 error on downloading background data. I have 100% failure to load background data, with JSON Parse error: Unexpected Token. I believe it is because that the volume of data being loaded passes a timeout limit or the app is not fault tolerant enough for system latency. on possible solution is to further parametise other back ground downloads to remove or stagger data that is not used by the business or certain roles. Example is that we may not want gardeners to download eq data. Or download less history or no warranty. Our eq table stands at…
3 votes -
Floor plan not available in People & Places when employee do not have an assigned room
When an employee do not have a room assigned (or a booked workstation) but has a building assigned to his profile, and you search for that employee in People & Places in Workplace, it says that the floor plan is not available. It would be nice if the floor plans for the building would show up.
3 votes -
Work Team Code filter on Work Team Performance Report
On the Work Team Performance Report, having the ability to isolate a Work Team in the Report would be beneficial.
This can be resolved by including the Work Team as a selectable field on the report.
3 votes -
Ability to join more than direct relations in Reports Central
From Reports Central you can only join directly related tables (for example Floor to Building) but the joined table cannot be related to their related tables (for example Floor to Building to Sites)
It would be needed to join with the joined tables both in Reports Central and in Smart Client
3 votes -
time response in checklist
Add Time option in the response format type in a maintenance checklist
Thie option is available on compliance survey... should be available on maintenance check list.
https://help.archibus.com/user_en/archibus.htm#../Subsystems/webc/Content/compliance/ex_quest/example_questions.htm?Highlight=time3 votes -
Priorities not sticking
A client found an issue with priorities not sticking on work requests in the Maintenance Console under certain actions.
These are the steps:
1) A work request is submitted with a priority of 3.
2) The work request is approved.
3) Update the work request.
a. Add a craftsperson to the request and add time to the request.
b. Change priority from 3 to 5.
c. Save the update. Popup about returning to beginning of workflow and click OK.
4) The work request is approved again with the priority at a 5 still as needed.
5) Update the work request.…3 votes -
Priorities not sticking
A client found an issue with priorities not sticking on work requests in the Maintenance Console under certain actions.
These are the steps:
1) A work request is submitted with a priority of 3.
2) The work request is approved.
3) Update the work request.
a. Add a craftsperson to the request and add time to the request.
b. Change priority from 3 to 5.
c. Save the update. Popup about returning to beginning of workflow and click OK.
4) The work request is approved again with the priority at a 5 still as needed.
5) Update the work request.…3 votes -
Navigation improvement by removing the Request a Service Screen
The navigation from Workplace to Select a Building to Request a Service screen (see attached) and then to the Service Catalog provides an extra click because People & Places is not being used by our organization. We would like to have the ability to navigate from Select a Building directly to the "Service Catalog removing the Request a Service screen. Our go-live is in early 2024.
3 votes -
Workplace - Improvement of the request procdure for equipment using QR
There are some difficulties in creating service requests for equipment in Workplace, which should be improved.
Currently, the Workplace request form requires users to select the equipment from a list. If a building or floor is selected, the equipments are filtered, but it is difficult for them to select from the list.
Also, it is not easy to use the QR codes printed in the Define Equipment task to request with equipment. It requires a guest user to be enabled and users cannot select the request type. This makes it impractical for users to use this feature.3 votes -
Reports Central - Filtering Implies AND with No Option for OR
I'm logging this as Navigation since there isn't an appropriate category for this.
In Reports Central, there is the ability to add filtering to the result set. Multiple filters can be added but each one that's used is adding an AND in the statement and doesn't provide any way to set it to OR.
For example, in the Work Requests (wr) table, I want to know which records have a Cost of Labor, Cost of Parts, or Cost of Tools over $1000. If I add filters for all 3 fields, it would result in, (Cost of Labor > 1000 AND…
3 votes -
Workplace
It would be great if there was a control box in Workplace Floor Plan view that allow users to pan left/right/up/down and zoom in and out of the floor plan. Currently, it's not user intuitive and users have to click and drag, or use their mouse. This will help improve the user experience.
3 votes -
Workplace App - Improved Scrolling and Scrollbar usability
On some phone models the "People" and "Workspace" tiles don't fit on the screen without scrolling down, however the scrolling behaviour and colours make it difficult for users to get to the 'bottom' of the screen.
There are two scrollbars that the person needs to use and the chosen colours make it hard to tell them apart from each other and the background.See attached image for an example.
3 votes -
Reservation Associating Allowable Room and Employee Standards
Currently this only applies to Hoteling but we also need this feature for Reservations.
Clients/User that only implemented Reservations need their employees to be only able to book specific meeting spaces or areas according to their employee standards.
3 votes -
Improve the Notifications Log to support Enterprise deployments
Redesign the notifications log so it can be used to debug email issues for large enterprise deployments.
3 votes -
Reports Central - Multiple filters per field not supported
- I'm logging this as Navigation since there isn't an appropriate category for this.
In Reports Central, when the Add Filter button is pressed, the list of selected fields appears allowing the user to add a filter for the field. If the user creates a filter for a field, and then presses Add Filter again, the field that just had a filter created is not listed. This means they are not able to add an additional condition for the field they just filtered. This limits the filtering ability the user is able to perform.
3 votes -
Reports Central - Only one aggregate total per numeric field
- I'm logging this as Navigation since there isn't an appropriate category for this.
In Reports Central, it is possible to show totals of Sum, Average, Minimum, and Maximum for numeric fields. However, only one of the totals can be selected for each field meaning that if you only have one numeric field, you can't have both Sum and Average for example. It doesn't make sense to have a limitation based on the number of numeric fields available.
3 votes -
Wrong/Misleading French Translations in Workplace
For French Canadian users of Workplace, some inconsistencies and/or errors in translation have been noted as follows:
When defining recurrence patterns (motif de recurrence) in French, the options are misleading: and should be replaced as below:
English | Existing French Translation |Proposed French Translation
Daily | Jours |Quotidien(ne)
Weekly | 1 fois/semaine |Hebdomadaire
Monthly | 1 fois / mois |Mensuelle"Floor" is translated into French as “Étage”, but is seen missing the accent on the first "E" in Workplace. As Workplace is not accessible for localization in SaaS projects, this should be amended application- wide so that the translation is…
3 votes -
Multiple selection of attendess while booking meeting room in Workplace
For the feature ("See Meeting Attendees") in V2023.01, while booking the meeting room , we need to add the attendees, but multiple selection of these attendess is not possible. For each employee we need to select one by one, which could a tedious job when many attendees are required.
3 votes -
Link SLA to PM criticality
Currently the system links PM work to SLA's via the PM Procedure meaning every time a PM procedure is added the user needs to create or add the new PM procedure to an SLA. by adding the criticality field as a check value the PM can be link directly as a catch all for this criticality i.e. Statutory and Non Statutory as a minimum. The system can still use a single PMP or also link to the location and equipment data. Grouping code may also be a useful link option to PM schedule for SLA's.
3 votes -
Space Console - Sort Organizations / Room Categories panels
Customers that use numbers for dv/dp and then names for the descriptions are locked into sorting the Division/Department list by the ID. If the ID field is turned off and only the name displays, the list still sorts by the ID, not sorted by name, making it difficult to find the Division/Dept
Users should be able to sort the data by the name field vs. the ID field
3 votes
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