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Archibus

Archibus

Welcome to Archibus's feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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960 results found

  1. Hello Team,

    We are looking to allow the Date to Perform field to be editable. Typically, the field is controlled by a hard-set date in the Service Level Agreement.

    We feel the need to be able to update this manually at times for certain service requests when the need arises. Allowing the flexibility of both keeping the hard set date and the ability to manually adjust when needed.

    4 votes

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  2. When there is an error in the document attached to a ticket that has been completed or replaced, the date of the replacement and the history of the comment cannot be viewed on the work order search screen.

    Is it possible to get a similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)

    Please check the attached screenshot, where we want tos show the comments and the date when the document was attached

    4 votes

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    1 comment  ·  Maintenance  ·  Admin →
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  3. There are a number of very useful Quick Filters and adding one for Work Requested Today would be extremely helpful. Currently a user has to keep updating the filter with a date range becasue there is no option for "Today".

    4 votes

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  4. When you have PMs set up, things work fine and the PM WR location matches the EQ location.
    However, if you change the EQ location, it does not change the location on the matching PMS record.
    We would like to see the software cascade this EQ change to the matching PMS record(s).

    4 votes

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  5. Define conditional question in maintenance checklist (idem compliance)

    if a response to a checklist question = xx the open a new questionnaire
    as it is done on compliance questionnaires (see print screen)

    4 votes

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  6. In Hoteling reports such as Workplace Utilization or Bookings by Employee, have the ability to use automatic look ups to show other fields from the EM table as columns in the report and in select values.

    Currently in V2023.03 only the Employee Code is shown and auto looks ups cannot be used. Many client do not have recognizable employee codes and need to see the actual employee name field in these reports. The ability to specify other fields like Employee Title to be shown via automatic look ups would be beneficial.

    4 votes

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    0 comments  ·  Workplace  ·  Admin →
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  7. A user MUST have the ability to print floor plans from the Workspace Transactions Console just as they can in the Space Console. When an employee has 2 locations (ie. An office and a Lab), it is necessary to be able to see the labels and other data that is provided on the WT Console since only the primary location from the em table is shown in Space Console. Having the ability to go back to a different Date when the Employee, Department or Room Type assignment was different and print that state is key to utilizing transactions.

    4 votes

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    0 comments  ·  Space  ·  Admin →
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  8. As of v2023, the current placeholder text for document fields is "Drag-and-drop your file or click up...". One of the most common questions I get is why drag and drop isn't working. The answer is always that they haven't saved the record yet.

    It would be really nice if the placeholder text was "Save the record to upload a document" when record is not saved and then it switches to the current one telling them to drag and drop or use the up arrow after the record is saved.

    4 votes

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  9. Out of the box, only members of the HOTELING ADMINISTRATION security group can cancel a Hoteling Booking with a Start Date in the past. This is desirable for regular, single day bookings. However, for multi-day/recurring bookings it is often necessary to cancel future date bookings sometime in the middle of the booking period. Right now it just won't let you. It should leave all past days as valid booking and cancel all future days to open the room for other bookings on those days.

    4 votes

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  10. Can the 'Scheduled Substitutes' task be expanded to enable the ability to schedule a substitution for the Requestor, in the same way we use the tools to substitute Craftspersons?

    That way when 'Requestor A' goes on vacation, we can assign 'Requestor B' as a substitute, so that Requestor B would see all work requests that Requestor A submitted.

    4 votes

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  11. By default, all reports should have an index so that there is no more reports that are not showing all the records.

    4 votes

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  12. Move the equipment code field from the More Information section to it's own section similar to Parts and Trades in the work request so it's more visible and a reminder to add the asset code!

    4 votes

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    0 comments  ·  Assets  ·  Admin →
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  13. There are times when PMs get deferred. Updating the cause code from PM to DPM signifies that the PM has been deferred. Since the work request has a checklist associated with it, it can not be completed or closed because there is a pending step.

    Can a setting be created to allow it to bypass the step waiting for a checklist and allow the work request to be completed? We do not want to cancel the PM’s, just change the cause code and complete them as “Deferred” so reports can be run on how many pm's are getting deferred.

    4 votes

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  14. Allow for wildcard search capabilities in Locate Employee. This would assist when the correct spelling of the employee's name is unclear.

    4 votes

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    0 comments  ·  Space  ·  Admin →
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  15. I would like to see a filter option added to the maintenance console that would show only the requests currently assigned to the user logged in. Right now it cumbersome to try and filter only the work requests assigned to you, if you have a supervisor or above access in the maintenance console.

    One other thing, that would be nice, is the ability to have the option to search for only active assignments for an individual craftsperson, so that supervisors can essentially see what the craftspeople see when they log in.

    For example say I have Joe and Bob assigned…

    4 votes

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  16. People and Places: Have this match the "select location view" that is seen when selecting a room for a service request, except with the search bar. Essentially:

    • Add a Building Button on the Left hand column (it is not intuitive to have to search for a room to find a building)

    • Add the option of being able to Change the filter criteria like available in the " Select location" view on the right hand side

    4 votes

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    0 comments  ·  Workplace  ·  Admin →
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  17. Would like to see a room reservation configuration option for room booking maximum length, so that some rooms can be available for only shorter meetings.

    4 votes

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    1 comment  ·  Workplace  ·  Admin →
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  18. Some organizations use Teams regularly and if they clear their cache it requires several steps to turn on the Teams datasource, highlights, labels and tab in Space Console. It would be extremely helpful to have an application parameter to set whether "Show Teams" is always active.

    4 votes

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    0 comments  ·  Space  ·  Admin →
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  19. Archibus has plenty of interesting views but you can't always search them properly and manipulate them properly

    For each views:
    - we should be able to search any fields in define the views,
    - there should be more flexible way search like allowing some operators (<, >, *, etc...
    - show/hide some columns
    - extract the information in different format (csv, excel), if the administrator has allowed it
    - store user preferences in the database and not the session. It should be retained across browsers, sessions, devices, etc...

    4 votes

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    1 comment  ·  Navigation  ·  Admin →
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  20. Currently, you can use the Define Holiday Dates task to define the holidays by country and region only.
    In the most of the countries, the holiday dates differ by city, even when the cities are in the same region / province.
    This, it is meaning the user can not applies local holiday dates (holiday dates by city)

    In few words, the city code should be included in Define Holiday Dates task.

    4 votes

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