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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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142 results found

  1. As an Engage user in a company that uses a hybrid seating model
    I would like to see multiple search results when I look up an employee assigned to an anchor desk in a flexi team/hood
    So that I can find all possible places the individual may be sitting.

    As an Engage user in a company that uses a hybrid seating model,
    I would like to see multiple search results for employees when they are assigned to multiple home locations in Serraview
    So that I can find all possible places the individual may be sitting.

    2 votes

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  2. Integration of Engage Space bookings with Condeco

    1 vote

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  3. Some spaces offer different capacities based on different formats, the ability to see multiple capacities and details on these formats

    5 votes

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  4. A new secured action to restrict to:
    - cancel bookings
    - Edit desk booking rules
    - not also allowed to edit spaces
    - not also allowed to edit the VBS

    7 votes

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  5. When moves occur (via BOS, VBS, Workplace, Spaces) automatically set preferences for Engage (i.e. Reserving Enabled/Disabled, Booking Access). This will prevent reservations on seats that are occupied as a result of a move/new hire. Likewise, when occupants are removed, these preferences should reset to allow reservations. This could be accomplished via "preferences" on each space as well as default values on the Space Type. i.e., certain Space Types, by default, will either be Reserving Enabled/Disabled & will have an Identified default Booking Access when the space is in each of the following states: occupied, unoccupied, allocated, fixed, & flexi. These…

    2 votes

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  6. It would be beneficial to be able to clearly distinguish via a banner or means whether you are accessing Engage on the UAT or Production environment.

    4 votes

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  7. When you reserve or select a desk in Engage it shows on the floorplan by way of a teardrop shaped icon.

    The colour of this icon is the same as an already booked desk.

    Is it possible to modify this icon to a different colour so it is easy to see the particular desk on the floorplan?

    5 votes

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  8. Our space types are set up in such a way their definitions are directly related to whether or not they should be bookable through the Engage reservation tool.

    Examples:
    Dedicated Spaces: NON-reservable
    Shared Spaces: Reservable
    Open Shared Spaces: NON-reservable (think touchdown stations to accommodate walk-ins)

    If someone changes a space type, the "reserving enabled" feature needs to be manually updated to reflect that space type. I would love an automation set in place for this.

    Also, as a part of this ask, a report to let the Admin know what spaces have been changed, and by whom. Not only does…

    13 votes

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  9. Provide enhanced flexibility to booking rules to provide variable restrictions to bookings based on your team or the team allocations. This should include:
    - Provide a team priority to reserve, seats in a location (building, floor, hood) until a specified time (ie. a week before), then the reservations are open to everyone else not on the specified team.
    - Allocate spaces to only be bookable by specific teams on specific days ( E.G. Finance are allocated Monday, Wednesday & Friday, IT are allocated Tuesday & Thursday.)
    - Allow some teams to book in all spaces regardless of booking rules

    27 votes

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  10. Provide Engage in Vietnamese - Standard (vi)

    0 votes

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  11. Provide Engage in Chinese - Traditional (zh-cn)

    0 votes

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  12. Particularly in the browser, it is not super clear that you are checked in, especially when auto check in is engaged. It would be good to be able to see clearly that check in has been done.

    3 votes

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  13. As things can happen when people are on their way to or getting ready for a work day, it would be great to have an option to make all bookings require a check in. That way if there is a no show, the booking is auto released and the desk/ space can be used instead of sitting unused as it is technically booked.

    3 votes

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  14. Currently when passcode/faceid is enabled, the session is active for 2 hours before being prompted to re-authorize the connection.

    For clients with Security related concerns, we should add the ability to modify the token lifetime so that it can be reduced from 2 hours.

    2 votes

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  15. Add a scroll bar for the Type and Equipment drop down lists. The "Show Available Spaces" field at the bottom of the page has an equally sized white field above it. Unless the user knows this, they could easily misinterpret this to mean that the displayed list is complete rather than scroll down for more options.

    9 votes

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  16. The closest First Responders/ECO/First Aid Officer member (to the person running a search) is listed first in the search list. This would make it easier for people to contact an ECO member quickly, who is closest to an incident.

    7 votes

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    Beta  ·  4 comments  ·  (2) Find & Search  ·  Admin →
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  17. In the equipment section of 'Reservation Assist', all unique equipment/attributes show when these may not be applicable for the Users of Engage.

    There should be a configuration option that allows you to select which attributes you wish to display in the Reservation Assist.

    7 votes

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  18. Additional features when booking on behalf of someone else:
    - We would like the option for the reserver to receive a confirmation email.
    - The reservee (Booked For individual) to see in their confirmation email who reserved the space.
    - Provide Book on Behalf of without also providing the Reservations - Bypass concurrency limit secured action
    - Allow staff that can "book on behalf of", to also "Cancel on behalf of".
    - Allow staff that can book on behalf of to see the calendar of bookings they have made for other people, and bookings those people have made
    - Show…

    46 votes

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  19. We would like to have the ability to enable a centralized check-in process. In addition to allowing users to check themselves in for a desk, it would be great if a receptionist or security could "check-in" reservations in Engage. This would help us enforce COVID safety protocols, as well as reservation procedures.

    10 votes

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  20. We would like to have the ability to send reservation notifications for nominated desks/spaces to the applicable space "owners." That way they can review the requests in real time

    11 votes

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