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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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142 results found

  1. When you zoom into a floorplan, the name of each space should be visible like workpoint numbers, with each space's visibility to be set via a configuration. All visible spaces should be searchable via the spaces tab.

    This will allow admins to choose which spaces are visible, to help with wayfinding to collaboration, meeting and other points of interest.

    6 votes

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  2. Make it possible so that markers can be named differently in each location, to allow for both customise use of markers and to cater to regional or cultural diferences in terminology.

    EG.
    Elevators vs Lifts.
    Restrooms vs Washroom vs Toilets

    4 votes

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  3. Enable markers to display in search results, so users can easily search for them

    9 votes

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  4. As an admin, it would be beneficial to be able to update the highlighted text in the attached screenshot to
    "Check-in window is from 7am to 10am. Desks reservations without check-ins will be automatically cancelled at 10am"

    This will help promote Desk booking etiquette.

    3 votes

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  5. It would be really handy to have the ability to change the check-in message on the reservation tab in the Engage Calendar.

    Please refer to the screenshot attached. Changing the highlighted text in the screenshot to say something like "Check-in window from 7am to 10am. Desks reservations without check-ins will be automatically cancelled at 10am"

    2 votes

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  6. An option to restrict how many times a user can book the same desk.

    After which that desk would be locked out for a period of time or x amount of bookings.

    This is to encourage users to hot desk and not be territorial over specific desks or locations. As well as encouraging users to sit with different colleagues in different areas.

    1 vote

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  7. It would be really beneficial if we could assign a space with multiple booking access. Some clients are using hot desks, and these desks are used by different people from different org-units and teams.

    2 votes

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  8. Can we sort Locator by country instead of state? Or have the option to sort in various ways? Currently it is done by state/province and having a global platform this is not as user friendly.

    6 votes

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  9. Currently Engage is used for reservation. It would be nice if it could be used for wayfinding as well. As I understand it, Locator could be going away. Would be nice to use Engage to search for a conference room or a person. Perhaps have the option of Administrators turning on/off functions of Engage based on the client's needs.

    6 votes

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  10. Past enhancements have not enabled a system administrator or end user to cancel a reservation after the start time has past. If a user realizes that no longer need a meeting room that they reserved, even if the time is over, our reporting will show the room as utilized when it was not. System administrators are locked out of deleting a reservation after the start time has past so we cannot assist someone who contacts us to say they won't be coming in as originally planned. We want clean data to properly analyze room utilization and this limitation keeps us…

    1 vote

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  11. We need a room panel / kiosk outside of a meeting room that is enabled only for that meeting room. Allows someone to view upcoming reservations and availability for that room at a glance, and reserve the room in that moment or for a future time when it is available.

    1 vote

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    0 comments  ·  (3) Kiosks  ·  Admin →
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  12. It would be really great if there was a checkbox or an option to enable/disable engage chack-in emails without altering check-in as a whole.

    We already have it for confirmation emails and cancellation emails. It would be very useful to get one for check-in emails as well.

    3 votes

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  13. Create an option in Engage for colleagues with a permanent desk so that, when they are out of the office/on holiday/sick leave etc, their desk can become bookable by other remote users.

    This would need a field for the user to set a date and release range as part of this so that, the desk owner doesn't have to remember to stop desk sharing again.

    Also, the ability (for one-off bookings and permanently assigned desks) to: a) require check-in on the day via an email reminder with a check-in button or b) an email asking if the desk is still…

    3 votes

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  14. Serraview displays room names/preferred names/space type labels all the time. It would be helpful to see the same information in Engage without having to zoom all the way in.

    2 votes

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  15. Ability to automatically assign/display markers for selected "space types". Instead of manually adding markers, it would help if a choice was to enable marker display for a space type instead.

    1 vote

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  16. Viewing bookings in different time zones (specifically time zones ahead of yours) is confusing.
    Example: someone in LA is going to NY so they book a desk all day for Jan 5th. When they view the booking in Spaces/VBS or Engage, it says it begins on the 4th because 12AM on the 5th in NY is 9PM on the 4th in LA.
    Part of the confusion, I believe, is the lack of consistency between Engage and Spaces/VBS. "Local Time" in Spaces/VBS is the building's Local Time, but "Local Time" in Engage is the User's local time (see attached images).
    I…

    2 votes

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  17. A way to easily view which days team members are going to be on site, even if they haven't made a booking.

    1 vote

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  18. Provide a configuration to restrict the size of team bookings, and the number of concurrent team bookings that can be made

    1 vote

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  19. When making a booking for a time specific booking (E.G. 9am-11am), it would be useful to select multiple days the same way you do for an all day booking.

    2 votes

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  20. Create a buffer period at the end of a Specific Time (Hourly) booking, to allow for packup/cleaning before the desk can be booked by another persion.

    The length of this buffer period should be configurable per site

    1 vote

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