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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. We have remote workers and the way we handle this issue is to have a NUS (non user of space) floor and a Unassigned floor for those people who are new hires and have not been assigned a desk or assigned as NUS.

    Is it possible to put in a logic for these virtual floors to not have a floor plan uploaded to them (prevent them to have a drop down on the floorplan upload). I've made a mistake of uploading a drawing to a retail site that only has one floor and accidentally uploaded to the NUS floor (which…

    4 votes

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  2. Add Audit History to Scenario Planning

    6 votes

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  3. Have small teams in your neighbourhood or on floors? It can be difficult to select the smaller teams and toggle from one team to the next is no longer supported.
    Proposed Solution: Please introduce keyboard short cuts - TAB or arrows left or right so you can easily scroll through teams on VBS.

    4 votes

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  4. Editing an email template on half the screen is not user friendly.
    Email body contains a lot of text that needs to be edited.
    The parameters on the right hand side are also unreadable if they are long.

    Please expand the email template into it's own tab or full page view for easier editing.

    6 votes

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    0 comments  ·  Usability  ·  Admin →
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  5. When I need to search for an employee ID referenced in my own report, results appear as 'No results found'.

    I'd like to be able to know if this was an archived employee when searching and 'no results found' indicating this record did not exist. Not required to select archive employee, just show on the search results.

    3 votes

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    0 comments  ·  Usability  ·  Admin →
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  6. Currently the limit for viewing Workplace Administrators defaults to 20/page and can only be increased to a maximum amount of 100/page. Previously you were able to view all workplace administrators and furthermore select all of them in one go. This allowed you to send out emails far easier to all users in one go, where selecting all at the moment only highlights all users on the page. This feature would be great as it reduces the time in sending out mass emails and also prevent users being missed in mass emails. Alternatively, the option to select all across all pages…

    11 votes

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  7. In the previous version we had the ability to rename move phases. In V3 we can only use the autogenerated phase numbers - 1, 2 etc. Allowing us to assign specific names to the move phase will make it easier to manage the phases as the name will relate to a specific activity.

    1 vote

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    0 comments  ·  BOS  ·  Admin →
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  8. And admin should be able to assign a single secured action to a user without having to assign a complete role. Many times you need a person to have exactly the same access as an existing user with the need for that user to have one more secured action or one less.

    In these cases I've had to create a role with one secured action in it. This has happened multiple times which means the list of roles increases to the point of massive confusion. It would be far easier to have a few standard roles, and the ability to…

    4 votes

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  9. When clicking on "mine" only those I've created show in my list. We should be able to view "all" requests where our names are assigned

    1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  10. Client

    "Can you please work out a way to turn off Workplace.

    We need to stop validators from being able to make changes in workplace. But we don’t want to change validators profiles, so when we’re ready to go back to a normal way of working we don’t have to work out who looked after who."

    4 votes

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  11. Report 22 (floorplan block) labels overlap if they are too close or too large instead of dynamically adjusting to fit the area.

    6 votes

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  12. Descriptions and screenshots exist for built-in reports in help.serraview.com. Additional details would prove very helpful such as including the formulas for calculations and an explanation of each column header.

    Here is an example using report #221: https://help.serraview.com/display/SVEN/221+Badge+Swipe+Portfolio+Utilization+Report

    How is Utilization calculated? Define "Unknown" and "Visitor" under Entrants.

    16 votes

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  13. Currently when you double click on a space to edit it' data, the space itself doesn't highlight its boundaries. So in the case, where a floorplan has multiple spaces with same space-types (same color), you are not able visually see, which space you are editing. A simple visual display of the shape's boundary would resolve this issue.

    4 votes

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    Under Review  ·  0 comments  ·  Spaces  ·  Admin →
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  14. I have a very large and complex portfolio that spans over regions with three levels. Depending on my building use, I can have multiple regions based on locations across a parent.

    For example, I have parents 'Australia' and 'New Zealand'. Within each of these parents I have a sub-region called 'CBD'. This produces results of
    Australia - CBD - Building
    New Zealand - CBD - Building

    This makes it difficult when I search for a building as it will only show me the parent region 'CBD'.

    Can we build a configurable selector that will display the regions in the order…

    6 votes

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  15. Report 46 is a great report detailing my team stacks against each building.

    1 - Can we rebuild this report in Insights?
    2 - Can we build a stack report per building? That is, a building on the Y axis, and total workpoints per org unit in the building on the stack bar?

    3 votes

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  16. Users would like to be able to download the DWG from Space Mapping

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  17. Serraview should support standardized space types out of the box

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  18. Occupancy file transfer to allow creation of a team location 'on the fly' (currently requires team to exist on destination building/floor)

    1 vote

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    0 comments  ·  Platform  ·  Admin →
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  19. Have the ability to capture the utilization of spaces for users who are connected to Wi-Fi.

    For example: If the user's triangulation has them located on a bench or collaboration space, capture the user's details including the time spent at the space.

    This will become very useful as we move into the new norm post-COVID-19, where employees will come back to the office to collaborate rather than use desks/workpoints.

    12 votes

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    0 comments  ·  SVLive  ·  Admin →
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  20. The Workplace Admin list should exclude/hide teams that belong to a building that has been set to NOT show in Workplace. This is causing the Workplace Admin list to be cluttered with teams from buildings that are not using Workplace validation.

    8 votes

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