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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Client feedback logged on 04/01/20:

    "Ability to display a text description of an asset, HR, or space record by hovering over the record on a floor plan"

    Workaround: Information can be accessed by clicking on the object to review it's attributes.

    Additional Information: This feature should be present on Space Viewer as well. There should be several configuration options governing this available in the config menu as well, such as font format and number of characters shown in description. Double clicking on the description bubble should open the attached object's data page.

    10 votes

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  2. As a Destination Planner,
    I would like to be able to assign employees to teams,
    regardless of whether or not they're flexi.

    1 vote

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    0 comments  ·  BOS  ·  Admin →
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  3. Ability to report from filtered 'People Directory'

    8 votes

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  4. As a System Administrator,
    I'd like to be able to convert users from SSO to Normal/SSO
    So that I can allow users to log in manually, even though the instance is set to force SSO.

    Currently, we need to submit tickets to support, but it would be more efficient if client administrators could do this themselves.

    4 votes

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  5. As a Client System Administrator,
    I would like to be able to see, edit, and add descriptions to user roles via the 3.0 UI,
    So that our team can easily determine which roles are appropriate to assign to which employees.

    1 vote

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  6. When you open the Spaces module you need to toggle on the Space Type hierarchy in order to see the blocked spaces on my floorplan.

    Can the selected space hierarchy be retained when I reload the Spaces module

    6 votes

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    0 comments  ·  Usability  ·  Admin →
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  7. Ability to change workstation dot size, or choose customized icons and highlights

    7 votes

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  8. For service requests, once you select a move type, large or small, it would be helpful if we could set the number of people for a small move to not be able to select above a specific number (small moves do not exceed 19 ppl) and a large move can not go below a specific number (20) .

    3 votes

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  9. When viewing a floor plan in Space Viewer we would like the ability to view multiple floors. (Similar to Archibus)

    5 votes

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    0 comments  ·  Spaces  ·  Admin →
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  10. Can this report include workpoint number?

    2 votes

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  11. Ability to track key lease dates and generate automatic ticklers/notifications to initiate planning processes

    5 votes

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    1 comment  ·  Lease Admin  ·  Admin →
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  12. API for User Security (SAML) to manage Serraview user access within your own secure identity management system (e.g. Okta, MS Azure)

    As there is no automation around the security roles in Serraview, it would be nice to be able to intergrate security roles in the API so I can report and manage access. This would be an extremely usefully feature and remove a bunch of manual work as an admin.

    9 votes

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    2 comments  ·  Platform  ·  Admin →
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  13. When removing a person from a Team as a Workplace Administrator, system should send an email alerting admin they've been removed from list of teams at respective locations. This would work concurrently to adding admins to teams for them to receive notification of changes.

    OR even better, a workplace admin change email that tells the admin teams they've been added and/or removed from.

    2 votes

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  14. When you click on the Administrator Tab within workplace in getting ready to send out validation emails, it should only show the administrator one time. This allows a smaller subset of data when you are trying to send out validation emails. It also allows the receivers of those emails to get 1 instead of 10 if they have multiple teams. In addition, a Select all Administrators feature would be ideal instead of having to click 10 - 20 pages of 100....

    4 votes

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  15. There should be a glossary somewhere explaining what the different errors mean. I keep getting "object reference not set to an instance of an object" when I try to import a floor plan but have no idea what that means, nor do I know what object it is referring to.

    2 votes

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    0 comments  ·  Platform  ·  Admin →
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  16. As a Workplace Administrator, I want to be able to add retention statuses such as New Starter or Contractor to my Flexi teams so my occupancy data is correctly represented for CRE to allocate our space. Retention Statuses are very effective for retaining space for Fixed teams, however a similar function is not available for Flexi teams.

    12 votes

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    1 comment  ·  Spaces  ·  Admin →
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  17. Ability to notify move project user when space assignments and as built floor plan changes impact a pending move project

    4 votes

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  18. Instead of having a tab for 'Find a Desk' & 'Find a Person', combine them so available desks show as orange and occupied desks show as blue on the one screen.

    4 votes

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    0 comments  ·  Locator  ·  Admin →
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  19. In BOS, can we customize the coloring of BOS Move Data headings/tabs? This color coding will assist my users in distinguishing which tabs they are required to complete based on their role. E.G. Migration managers fill in all red headings, while Team Leaders fill in the details on green headings.

    This will also reduce the risk of users access data they are not required to touch since Secured Actions and Restrictions have been removed in BOS.

    6 votes

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    0 comments  ·  BOS  ·  Admin →
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  20. Serraview has a page on known issues and limitations (https://help.serraview.com/display/ENWN/Serraview+3+Known+Issues+and+Limitations), as well as contextual help in the actual product (click the help button and the content will change depending on where you are), but it would be good to see what issues are currently known about that module so that duplicates don't get raised.

    It would also be great to subscribe to individually known issue so I'm automatically updated when they're fixed.

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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