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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Current Insights idle time is much less than SV (15 min); this creates a challenge when you're running reports or analyzing multiple sources of data, then Insights logs you off, only to have to start over again with your filters, etc.

    4 votes

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  2. In the new 3.0 Org Unit Hierarchy, it would be great to have the Cost Centre information in its own column and searchable instead of needing to select individual Org Units to view CCs. Previously in v2, it would display in brackets next to the Org Unit Name.

    4 votes

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  3. Some companies have a huge percentage of consultants or employees who would be using 4g in the workplace of varying degrees due to workplace policies. A gap exists where clients are not able to capture and accurately report on utilisation holistically to understand how people are working and where. Apart from wired and wifi, can 4G be added as an alternative utilisation source?

    4 votes

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    0 comments  ·  SVLive  ·  Admin →
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  4. Please bring back the ability to rename phases in 3.0! Previously, you were able to rename the phases to provide a description as to what is occuring/the purpose per phase which is then exported in the Move Project Summary excel file. It is very difficult to easily see what is going on in each phase i.e. which floors are being relocated in a particular phase.

    4 votes

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  5. We have remote workers and the way we handle this issue is to have a NUS (non user of space) floor and a Unassigned floor for those people who are new hires and have not been assigned a desk or assigned as NUS.

    Is it possible to put in a logic for these virtual floors to not have a floor plan uploaded to them (prevent them to have a drop down on the floorplan upload). I've made a mistake of uploading a drawing to a retail site that only has one floor and accidentally uploaded to the NUS floor (which…

    4 votes

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  6. Have small teams in your neighbourhood or on floors? It can be difficult to select the smaller teams and toggle from one team to the next is no longer supported.
    Proposed Solution: Please introduce keyboard short cuts - TAB or arrows left or right so you can easily scroll through teams on VBS.

    4 votes

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  7. In scenario planning, the split team tool requires users to define the distribution of seats by a %. Users should be able to define this difference by whole numbers as well. For example, if I'm splitting a team of 150, and I want a group of 12, that would be 7.9% (which is something I'd have to calculate). Instead the user should be able to type in 12 to set one piece at a size of 12, and the other side size is set automatically at 150-12= 138.

    4 votes

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  8. Currently when you double click on a space to edit it' data, the space itself doesn't highlight its boundaries. So in the case, where a floorplan has multiple spaces with same space-types (same color), you are not able visually see, which space you are editing. A simple visual display of the shape's boundary would resolve this issue.

    4 votes

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    Under Review  ·  0 comments  ·  Spaces  ·  Admin →
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  9. Change the graphic of the People Find Results Box so that you know what space it's pointing to.

    4 votes

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    0 comments  ·  Spaces  ·  Admin →
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  10. And admin should be able to assign a single secured action to a user without having to assign a complete role. Many times you need a person to have exactly the same access as an existing user with the need for that user to have one more secured action or one less.

    In these cases I've had to create a role with one secured action in it. This has happened multiple times which means the list of roles increases to the point of massive confusion. It would be far easier to have a few standard roles, and the ability to…

    4 votes

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  11. Client

    "Can you please work out a way to turn off Workplace.

    We need to stop validators from being able to make changes in workplace. But we don’t want to change validators profiles, so when we’re ready to go back to a normal way of working we don’t have to work out who looked after who."

    4 votes

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  12. It would be helpful to be able to edit the text for Large/Small Move Details to make it specific to our organization

    4 votes

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  13. As a System Administrator,
    I'd like to be able to convert users from SSO to Normal/SSO
    So that I can allow users to log in manually, even though the instance is set to force SSO.

    Currently, we need to submit tickets to support, but it would be more efficient if client administrators could do this themselves.

    4 votes

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  14. When you click on the Administrator Tab within workplace in getting ready to send out validation emails, it should only show the administrator one time. This allows a smaller subset of data when you are trying to send out validation emails. It also allows the receivers of those emails to get 1 instead of 10 if they have multiple teams. In addition, a Select all Administrators feature would be ideal instead of having to click 10 - 20 pages of 100....

    4 votes

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  15. Instead of having a tab for 'Find a Desk' & 'Find a Person', combine them so available desks show as orange and occupied desks show as blue on the one screen.

    4 votes

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    0 comments  ·  Locator  ·  Admin →
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  16. When you are in Scenerio Planning BOS - IT would be great to click into the cell directly on the computer screen vs the click to enter information on the side.

    4 votes

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    0 comments  ·  BOS  ·  Admin →
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  17. Ability to notify move project user when space assignments and as built floor plan changes impact a pending move project

    4 votes

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  18. Both the Assigned Secured Actions and the Add Secured Actions tables should be sorted alphabetically to make it easier to find certain secured actions.

    4 votes

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    0 comments  ·  Usability  ·  Admin →
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  19. Would be ideal to have a completely anonymous option for Serraview Live that solely counts the number of connected laptops on the floor (no HR data, no Cost Center, no Activity)

    This is extremely valuable in EMEA where privacy concerns are very strict and are different from country to country. As of now, Locatee dominates the market by providing these type of anonymous metrics floor by floor

    4 votes

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    0 comments  ·  SVLive  ·  Admin →
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  20. With Covid happening it would be good to come up with a way to identify tiers of critical locations without removing who is currently or who will be in the space.

    Tiers -> Tier 1 and Tier 2

    Tier 1 – critical teams need to remain in locations on site

    Tier 2 – second most critical in their locations

    Critical Location ->

    Using that to identify what floors need to remain open for the Bank to run

    Help knowing what locations to keep open, which to close, cleaning schedules, etc

    Needed a way to show visually

    4 votes

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