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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. As an Occupancy Planner,
    I would like the ability to make bulk updates to Neighborhood names via a Hood Import the same way I can bulk update Workpoint names and Team names via Workpoint and Team Imports respectively,
    So that I can better manage teams and hoods in my portfolio.

    8 votes

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  2. We have found navigating VBS and Scenario Planner confusing since we instituted neighborhoods into our portfolio. We want to be able to see the name of the hood on the tab in VBS and Scenario Planner.

    1 vote

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  3. When making large moves or entire building optimizations, there are many pieces of equipment that need special handling, but aren't tied to a specific person...

    Example: if there are large storage cabinets that contain PHI or other sensitive information, I would love to be able to track that in a BOS sheet, to have a better handle on these items vs a generic furniture move. Items like these would not be tied to a specific person, therefore would not have a "spot" on the BOS sheet.

    I propose having another tab on the BOS sheet for "Business Moves." See attachment

    3 votes

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    0 comments  ·  BOS  ·  Admin →
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  4. I need to view the VBS from the previous month to compare to the current and see the changes.

    2 votes

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  5. In Scenario Planner would like to be able to change space types and if a desk:
    - Change Space Type
    - Change Desk fixed or Flexi
    - Change Desk or Space Capacity

    23 votes

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  6. Upload photos to Space Name that are visible while in Spaces. Currently one can upload only 1 jpg but the image is not visibly - one must download the image to view it. It would be helpful if multiple images could be viewed when the Space Name is clicked.

    3 votes

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    0 comments  ·  Spaces  ·  Admin →
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  7. Develop the ability to ingest via API people booking information from Condeco into Serraview that adds to dashboards and reports.

    10 votes

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  8. Allow the user or organization to set the default view in the Spaces module. The scheduled update for the week of Sept. 6th will make it such that, by default, the spaces on a floorplan will load rolled up to Level 1 of the Space Hierarchy. I would like the ability to retain the option to load the spaces at their lowest level, the way the currently are.

    13 votes

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    2 comments  ·  Spaces  ·  Admin →
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  9. Several standard reports include an "Area" metric but is unclear what that means. Some "Area" metrics are providing Gross SF and some Usable SF but continue to say "Area". Ask to retitle the column header to understand what type of space is being captured and provided in the reports.

    16 votes

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  10. As an Occupancy Planner,
    I would like the character limit of Team names to be increased
    So that I can better manage teams and downstream processes.

    6 votes

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  11. Currently, report 67 works if the lowest levels of the space type hierarchy are selected, which works fine for showing a single space type, but does not work well if a group of spaces has to be selected. E.g. if all core spaces are to be shown in the report, each space types within core hierarchy has to be separately selected. This represents a challenge. The workaround is to run the report via spaces, but that works only on a single floor. If a whole campus has to be selected, that solution does not work well.

    Can the report be…

    35 votes

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  12. Would like to have reporting capabilities for cancelled reservations. We inquired and learned from SV that there are archived records for any reservations that were checked-in and then cancelled. The archived records are not currently added to Report Builder and there fore cannot be reported upon. We are requesting that these archived records be added to Report Builder to enable reporting capabilities. Would also like to suggest on existing reports that show a blank field under the Check-in column on the Desk Booking report, that instead of a blank field it defaults to show "Desk not Checked-in", This would help…

    11 votes

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  13. Recently some clients were looking to find out how certain people were archived and how some users were locked. Reviewed the appropriate tables in the database and did not find any answers.

    I suspect it was automated in both instances, but it would be nice to know for sure.

    1 vote

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    0 comments  ·  Usability  ·  Admin →
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  14. For more complicated environments that have multiple directories which do not share trust, the ability to assign multiple distinct Identity Providers within the SSO configuration would be extremely helpful.

    18 votes

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    0 comments  ·  Platform  ·  Admin →
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  15. In addition to being able to filter by Name, Workpoint, or Job title, it would be helpful to filter by email as well for a unique identifier.

    2 votes

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  16. I would like the ability to change the word "equipment" to something else when used in the context of a desk attribute. No one at my company seems to understand that word as it relates to what they may find on a desk. Please make this configurable.

    2 votes

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    1 comment  ·  Usability  ·  Admin →
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  17. Add an option to view seats with a RETENTION STATUS to Spaces->View Only -> Change Space Types View to UNOCCUPIED view.
    Currently you can check Occupied or Unoccupied. The intent is to ensure data is visible so viewers don't assume all vacant desks are available.

    14 votes

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    0 comments  ·  Spaces  ·  Admin →
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  18. When sending out the quick email inside the locker module, options to:
    - Include a floorplan indicating where the it is located?
    - Include locker number in email report
    - Add owning team

    7 votes

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  19. When looking for a desk have the ability to drill-down or view the workstation attributes such as Single monitor, Dual Monitor, docking station etc. The current 'Equipment' functionality is only a filter.

    4 votes

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    0 comments  ·  Spaces  ·  Admin →
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  20. Default users have access to Service Requests so they can submit requests; however, the provides them the option to see ALL submitted requests. We need an option to customize permissions for default users so they can only see requests they have submitted, as confidential information may be included in these requests. Even if not confidential, default users should not have access to move requests for an entire company.

    12 votes

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