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Feedback by UserVoice

Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Allocation of lockers to get an automated email to the user like in workplace admins.

    1 vote

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  2. I'd like to be able to track assets/equipment through the system - including seeing where they are on a floorplan and adding custom attributes to the asset based on the asset type.

    I'd like to associate assets with service requests (maintenance) and moves (moving with person)

    10 votes

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    Under Review  ·  6 comments  ·  Spaces  ·  Admin →
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  3. It would be great to have the ability to 'ping' a network switch or run an SNMP Walk to confirm connectivity to the switch from within the Serraview UI. If the ping fails then it can prompt the user with suggestions as to why the ping was unsuccessful.

    8 votes

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    0 comments  ·  SVLive  ·  Admin →
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  4. You used to be able to access both building details & employee details (via VBS) to update information. Now I have to open VBS, the "Assets" section & the "Admin" section in order to perform changes. This is very inconvenient. Any chance these functions can be reinstated?

    5 votes

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  5. When you are in Scenerio Planning BOS - IT would be great to click into the cell directly on the computer screen vs the click to enter information on the side.

    4 votes

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    0 comments  ·  BOS  ·  Admin →
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  6. With Covid happening it would be good to come up with a way to identify tiers of critical locations without removing who is currently or who will be in the space.

    Tiers -> Tier 1 and Tier 2

    Tier 1 – critical teams need to remain in locations on site

    Tier 2 – second most critical in their locations

    Critical Location ->

    Using that to identify what floors need to remain open for the Bank to run

    Help knowing what locations to keep open, which to close, cleaning schedules, etc

    Needed a way to show visually

    4 votes

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  7. Ability to initiate a system action (e.g. open a form, display a screen message) in response to a trigger event (e.g. submitting a form, clicking a check box) or condition (e.g., record status, field value)

    2 votes

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    2 comments  ·  Platform  ·  Admin →
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  8. Ability to create and distribute surveys by organizational levels; by selected region, site, building, floor, neighborhood/ zone, and space records; by employment type; and by project, move project, or move.

    2 votes

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    2 comments  ·  Platform  ·  Admin →
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  9. Ability to limit number of moves per move request

    3 votes

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  10. Client Feedback Logged 04/01/20:

    "Ability to identify multiple wings and drawing/ model files as a single floor in order to manage large floor plates that have been divided up across multiple drawing/ model files"

    Current Workaround: None

    6 votes

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    0 comments  ·  Platform  ·  Admin →
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  11. Client input logged on 04/01/20:

    "Ability to link an image file to an asset, HR, or space record"

    Current Workaround: None. While HR records can have an associated image file, Asset and Space records cannot.

    6 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  12. Currently, managing network switches can be challenging, especially removing switches since you need to have a list of all the switches and remove the switch from the list - the importer then treats the file as a source of truth. Whereas you can add a new switch without requiring the entire list of switches. Adding a 'add or remove' column would suffice.

    6 votes

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    1 comment  ·  SVLive  ·  Admin →
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  13. As a Support Engineer I'd like to be able to access enhanced tracking and reporting on system usage

    2 votes

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    1 comment  ·  Platform  ·  Admin →
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  14. As a buyer of Serraview, I'd like as smooth and quick of a deployment as possible. The product should support a "DIY Deployment"when possible as well. Some ideas include:

    • streamlined export/import process with fewer columns (just the key ones)
    • self-help configuration with just the necessary options
    7 votes

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  15. Both the Assigned Secured Actions and the Add Secured Actions tables should be sorted alphabetically to make it easier to find certain secured actions.

    4 votes

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    0 comments  ·  Usability  ·  Admin →
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  16. Ability to run Serraview in languages other than English.

    Also includes international date and number formats.

    13 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  17. 3 votes

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  18. Would be ideal to have a completely anonymous option for Serraview Live that solely counts the number of connected laptops on the floor (no HR data, no Cost Center, no Activity)

    This is extremely valuable in EMEA where privacy concerns are very strict and are different from country to country. As of now, Locatee dominates the market by providing these type of anonymous metrics floor by floor

    4 votes

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    0 comments  ·  SVLive  ·  Admin →
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  19. Client Feedback Logged 04/01/20:

    "Ability for the system to propose and automatically apply space record ID numbers to a drawing or model within the system."

    Current Workaround: Space record ID numbers can be added to the CAD files or imported via an excel.

    5 votes

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    0 comments  ·  Platform  ·  Admin →
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  20. Would like to have a neighborhood stretching across multiple teams, all of which are fixed seating

    5 votes

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