128 results found
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Booking Available or Blocked based on time/day
Block out days/date range – Ability for administrators to manage availability at scale by country, region, market, building and floor. E.g. Weekends, Public Holidays, Christmas Closedown, Special Event, Division Day, Building Maintenance or Outage
Examples:
- Set reoccurring, no bookings on Mondays and Fridays
- No bookings on Dec 25th
- No bookings after 12pm
- No bookings before 8am75 votesAn enhancement has been released to Engage, Booking Window. Admins will be able to set Engage to only allow bookings to occur during a business-defined booking window. This also allows you to prevent bookings outside those ours, For example at midnight or on a weekend.
You can configure Booking Window rules globally or have unique booking window rules per site or per floor.
Read more about Booking Window on the Serraview Knowledge Centre. Contact Eptura Support or your CSM if you have any further questions on Engage Booking Window.
A future enhancement will allow the admins to define set dates where bookings will not be allowed, such as public holidays or company holidays.
Booking Window complements the existing Limit Booking by Date options, if you need to restrict bookings on a floor from or until a set date.
Thank you for helping improve Serraview and Engage. Please submit,…
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Display team space / desk allocation on floorplan
It would be useful to be able to limit the view for users to see their own team allocation so that they are easily aware of where the rest of their team is sitting and where they can find a seat. It would be particularly useful if there was an easy search function rather than having to search for desks per floor.
56 votesAn enhancement has been released to Engage which highlights the desks allocated to a team when you search for that team via the Teams tab.
Please refer to the help site for more details
Please contact Serraview support or your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!
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Additional Markers
As a Space Planner and Engage user,
I would like to be able to see markers for First Aid kits, AED/defibrillators, eye wash stations, sanitary vending machine, vending machines, kitchens.So that I can ensure the safety of myself and fellow employees.
this should include a key to identify the markers, and the ability to search for markers
As a Serraview admin,
I would also like the ability to:
- Add customized markers with my own icons
- Rename markers to be different for different sites (so I can cater to regional variation in terminology)49 votesAn enhancement has been released to add a large number of additional Markers to Serraview and Engage: Some of the more than 40+ new markers include:
- First Aid Room and Equipment
- Fire wardens, equipment and emergency exists
- Gender neutral, gender specific and accessible markers for bathrooms, showers and lockers
- Kitchens, catering and tea points
- Printers, Stationery, and utilities
Read more about this feature in the May 2024 Release Notes on the Serraview Knowledge Centre. Contact Eptura Support or your CSM if you have any further questions on this feature.
If there are additional markers you would like to see added, please share your feedback on UserVoice so we can continue to improve the usability of Serraview and Engage.
Thank you for helping improve Serraview and Engage. Please submit, vote and comment on your favourite ideas on UserVoice to help us keep improving Serraview.
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Group / Team Bookings
Engage users with the proper permissions should be allowed to book seats in a block. For example, a Team lead should be able to reserve a block of 5 adjacent seats, and then assign those seats to the different users that report to the team lead in the org hierarchy. Once booked, the system should send each affected user a notification detailing the time and place they've been booked.
40 votesAn enhancement has been delivered to Engage to allow bookings for some or all of teams and custom groups via the Teams and Favorites feature.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Mobile/Using_Engage_Mobile/Team_Reservations_Mobile for more details or contact your Customer Success Manager.
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Booking Rules Based on User Role/Title/Level/Classification
Would like to be able to restrict bookings/reservations, based on the users Job Role/Title/Level/Classification
For example, we'd like for only VPs to be able to book Offices, and not allow a contractor to do so.
Or, we'd like for only a Manager/People Leader to book a Manager Station, and not allow a regular FTE or contractor.
Different roles should also be able to book in advance for different time periods beyond the default period
38 votesAn enhancement has been released to Serraview Engage to provide new booking rule configurations based on users grade. For more details on how this configuration can be used, please refer to the Serraview Knowledge Centre.
Read more about this feature in the May 2024 Release Notes on the Serraview Knowledge Centre. Contact Eptura Support or your CSM if you have any further questions on this feature.
Thank you for helping improve Serraview and Engage. Please submit, vote and comment on your favourite ideas on UserVoice to help us keep improving Serraview.
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Reccurring Bookings in One Transaction
Similar to Outlook (See Attachment) we have been asked by an upcoming client to be able to make multiple bookings in a single transaction/screen.
Like the attached
34 votesThis was done as the multi-day selector when using all day reservations.
We will be looking to add this same functionality to hourly bookings in the future. This will be raised as a separate item.
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It’s important to them to have a laptop/desktop version of Engage
The use case would be that Todd is sitting at his desk and knows that Tonia is in the office for the day but needs to know where she’s sitting. Since Todd is working at his desk, he’s on his laptop and he would prefer NOT to pick up his phone to switch tasks – but just open Engage on his laptop and look for Tonia.
32 votesNow that Engage web has almost reached feature parity with web, I am closing this item.
We will continue to ensure that feature parity is reached and is continued where possible.
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SV Live Integration
Integrate SVLive with Engage
31 votesThe integration of Serraview Live 2 into Engage is now available. Please refer to the Serraview Help Site for more details:
Please note that current customers with Serraview Live 1 will need to complete the upgrade to SVL2 to access this integration. Please contact Serraview support or your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!
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Text / labels on floorplans
Maps should show conf room names, points of interest like restrooms and coffee, to give people “landmarks” and a sense of where they are
30 votes -
Show Names of Bookings and Allocated occupants on Engage Floorplans
When you zoom in onto the floorplan, it should show you the name of the person already booked at the desk or who is assigned to the desk if they have a permanent allocation.
If I could pan across the floor map and look for their names, then I could choose my seat based on where they’re sitting.
30 votesAn enhancement has been delivered to Engage to display the name of the person booked at or assigned to the desk when you zoom in on the floorplan.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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WCAG Digital Accessibility Conformance
Enhance Accessibility Conformance in line with WCAG standards.
For more information > https://help.serraview.com/display/ENEG/Our+Commitment+to+Digital+Accessibility
29 votesEptura commits to digital accessibility for all people of all abilities. We apply relevant accessibility standards to deliver on this commitment, and will continue to apply updates to meet this commitment.
Please refer to the help site for specific details on our Accessibility Conformance Report at https://support.iofficecorp.com/Serraview/Workplace_Management/About_Serraview/Product_Support/000Our_Commitment_to_Digital_Accessibility or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Booking on Behalf of Others
Booking on behalf of others
29 votesThis item is live in both web and mobile versions of Engage.
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Restrict Future Bookings
Restricting how far into the future a reservation can be made
28 votes -
Reoccurring and concurrent reservation enhancements
As an Engage administrator,
I would like to be able to configure rules around the number of concurrent, reoccurring and back to back bookings users can make in spaces and desks.For example:
- Define which users to can make reoccurring bookings in some spaces
- Define which users to can make multiple concurrent bookings in some spaces
- Define which spaces a user can make concurrent bookings in, for example hot desks or team spacesThis will support Engage being used for other tasks such as car parking
26 votesAn enhancement has been released to several Engage booking rule configurations including:
- Building level concurrency limits - Configure per building how many concurrent bookings a user can make. Currently this is limited to a global setting.
- Building level Weeks in Advance - Configure per building how many weeks in advance a user can make a booking. Currently this is limited to a global setting.
- Separate concurrency limits for desks and spaces - Configure how many concurrent bookings a user can make in a desk and in a space
Read more about this feature in the May 2024 Release Notes on the Serraview Knowledge Centre. Contact Eptura Support or your CSM if you have any further questions on this feature.
Thank you for helping improve Serraview and Engage. Please submit, vote and comment on your favourite ideas on UserVoice to help us keep improving Serraview.
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26 votes
Engage Kiosk is now released and available to implement for Engage customers. Please refer to the Serraview Help Site for more detail
Please contact Serraview support or your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!
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Reserve a "desk" functionality should include Offices & all workpoints
Enclosed Offices (polygon spaces) are treated like Meeting Rooms instead of Desk reservations in Engage. When booking an office we cannot default to an all day reservation. All workpoints should follow the same rules for 'Desk Reservations'.
25 votesAn enhancement has been delivered to Engage allows non desk spaces to be booked with similar rules and permissions to desk spaces.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Set_up_Desk_Reservation_Permissions/012Update_Reservation_Permission_for_a_Space or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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"Wayfinder" button is confusing
We would like to keep the experience as simple as possible for users. Currently they have to learn about Serraview.. Engage.. Booking.. and now Wayfinder. We think this will confusing for new users, so to simplify we would like to remove the Wayfinder button and instead put it at the bottom of the Bookings page. It would be clearer if the button was labelled "Book a Desk" (or "Book a Desk/Room").
If the button can't be removed, making the button label customizable, so that we can rename the button to "Book a Desk" would be very helpful. See enclosed.
25 votesThe wayfinder tile can be replaced with a standard Concierge menu item by entering “engage://wayfinder” inside the url of a menu item.
By doing this, you can customize the title, message and background image of this function.
It is the new preferred approach. Thank you for the suggestion.
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Desk numbers visible on floorplan in Engage
Desk numbers to be visible on the initial floorplan when choosing a desk in Engage - e.g. as currently visible in VBS. As opposed to needing to click on a desk to see the desk number.
24 votesAn enhancement has been released to Engage to display the numbers and names of spaces when you zoom in on the floorplan.
If a desk is booked, allocated or detected as occupied via SVLive2 the floorplan will continue to display the name of the person at the desk
Read more about it on the Help Site, or contact Serraview Support or your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!
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Engage Public APIs
Develop an Engage API that enables read, and potentially write, capabilities for the following use scenarios;-
- Desk/space/locker availability (available / booked) for read / write
- Desk/space/locker free or in use information.
- Person current and future detailed booking information.
- Person on site (checked in and/or Badge onsite/ SVLive) information.NB - Person information should pull information from people directory so as to feed into third-party technology such as access control (security/locker) and visitor management systems.
API should be two way to enable booking / check through third party system.
23 votesSerraview provides a number of GET API's which can be accessed for Engage bookings. Please refer to the help site at https://support.iofficecorp.com/Serraview/Integrations/Portfolio_Data_-_Extract/Serraview_Core_API or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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23 votes
An enhancement has been delivered to Engage which automatically cancels future reservations for employees when they leave.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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