128 results found
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Engage Remote User
When a desk is occupied by a device detected on SVLive2 that is active via a remote session such as Windows Remote or Ctirix RDA, the desk displays as active in Engage with the persons name.
The person card should identify the user, but be flagged as "Remote Activity" to identify that the person is not active on site.
4 votes -
Unknown Person / Opt-Out of Engage Display
Change the manner in which users that have selected to Opt-Out of Engage are displayed in Engage.
Currently they are shown as Unknown Person on both the floorplan when zoomed in, and the card of the selected desk.
Suggest alternative description that clearly identifies the person has opted out of displaying their information in Engage.
8 votes -
Allow the acknowledgement language to be specific at the building level (not a global acknowledgement)
Right now, the acknowledgement language is only set at a global level, meaning all buildings have the same acknowledgement language when a booking is made.
There is a need for the acknowledgement language to be custom at the building level.
2 votesAn enhancement has been delivered to Engage to customise the concierge menu for different countries, regions, states, cities and offices.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_the_Regional_Concierge_Menu or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Engage desktop app and more popup customisation settings
Would be good to have Engage page as a desktop app. That would allow quick access and pop up notifications such as
1. xx booked a desk for you, accept or decline
2. You have a booking today, check in or cancel
3. you have no booking tomorrow, place one or ignore
4. Your booking will end in 15 minutes, pack up or extend - packing up checklist etc.
A whole range of things can be much easier and user friendly if it just actively engage as opposed to passively awaiting people to go in and action. The same goes…1 voteAn enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Improve Desk / Spaces Attribute search
Currently the filtering for the attributes is either one or all attributes that we select to be searched. It would be good to have an option to tick if the requirement of the search is to ensure the desk/meeting rooms have all the attributes selected not just one or the other. I would think most cases people would for example want to search for multiple items such as sit to stand and dual monitors for example.
1 voteHi.
The ability to filter by one or more attributes within Engage is now available.
Please visit the Find a space using reservation assist page for more information.
Please keep voting on the ideas you'd like to see us working on next.
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Additional Markers
As a Space Planner and Engage user,
I would like to be able to see markers for First Aid kits, AED/defibrillators, eye wash stations, sanitary vending machine, vending machines, kitchens.So that I can ensure the safety of myself and fellow employees.
this should include a key to identify the markers, and the ability to search for markers
As a Serraview admin,
I would also like the ability to:
- Add customized markers with my own icons
- Rename markers to be different for different sites (so I can cater to regional variation in terminology)49 votesAn enhancement has been released to add a large number of additional Markers to Serraview and Engage: Some of the more than 40+ new markers include:
- First Aid Room and Equipment
- Fire wardens, equipment and emergency exists
- Gender neutral, gender specific and accessible markers for bathrooms, showers and lockers
- Kitchens, catering and tea points
- Printers, Stationery, and utilities
Read more about this feature in the May 2024 Release Notes on the Serraview Knowledge Centre. Contact Eptura Support or your CSM if you have any further questions on this feature.
If there are additional markers you would like to see added, please share your feedback on UserVoice so we can continue to improve the usability of Serraview and Engage.
Thank you for helping improve Serraview and Engage. Please submit, vote and comment on your favourite ideas on UserVoice to help us keep improving Serraview.
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Provide secondary/simplified floor plan for use in Engage
If possible, can a secondary background file be generated for use in the Engage app/tool that would provide a simplified view of items. This would allow for a less cluttered look in the app/tool to make it easier for the Engage user to navigate.
This would allow the local team maintaining the Serraview system to keep the detailed plans for their purposes, yet allow for the simplified Engage view.
Not sure what the best way to implement this would/should be. Specific layer names, or text in the layer name in the CAD file to not generate for the Engage version…
2 votesEngage offers two formats of floorplan which may be selected to display to your Engage users.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Floors%2C_Space_Types%2C_and_Floorplans/002Set_up_to_use_the_Architectural_Floorplans_or_Stylized_Floorplans or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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User Guide
Could you please create a simple user guide that our employees can use to locate colleagues and reserve desks, etc. in the web version? The help page online has too many details that are more relevant to power users, and I am looking for something "dumbed down" oriented toward regular company users. Thank you!
2 votesOur help site has a number of videos, guides and tips on how to use Engage. Please refer to the help site at https://support.iofficecorp.com/Serraview/Engage for details on how to use Engage mobile and web.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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3 votes
Engage allows users to delete bookings once they have checked in,. Please refer to the help site for more details. https://support.iofficecorp.com/Serraview/Engage/Engage_Mobile/Using_Engage_Mobile/Desk_Cancellation/Cancel_your_Desk_Booking
Thank you for helping improve Engage, please vote on your favourite ideas through UserVoice.
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Concierge Menu link directly to email address
Provide concierge tiles the ability to directly open an email to an email address E.G. "ITSupport@company.com".
7 votesAn enhancement has been delivered to Engage to directly open sending an email from the concierge menu.
For information on how your system administrators can configure the concierge menu, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Concierge_Menu/007Set_up_the_Concierge_Menu_to_launch_an_Email or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Engage Check-In/Cancel Email reminder
When we receive the automated "Engage Check-In" email reminder at the beginning of the day, the CHECK IN link does a wonderful job in taking you directly to your reservation to check in. Super user-friendly and makes like easy. Great. Love it.
However, the CANCEL link does not have the same, user-friendly, functionality. Instead, it takes you directly to the Concierge Menu, and from there you must manually navigate to your reservation, and hit the trash bin icon to cancel your reservation.
Please give the CANCEL link the same functionality as the as the CHECK-IN link
SIDE NOTE: there's another…
7 votesAn enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Japanese - Standard (ja)
Provide Engage in Japanese - Standard (ja)
2 votesEngage is now supported in Japanese, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Korean - Standard (ko)
Provide Engage in Korean - Standard (ko)
3 votesEngage is now supported in Korean, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Hebrew - Standard (he)
Provide Engage in Hebrew - Standard (he)
2 votesEngage is now supported in Hebrew, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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Chinese - Simplified (zh)
Provide Engage in Chinese - Simplified / Mandarin (zh)
2 votesEngage is now supported in Simplified Chinese, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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Spanish - Standard (es)
Provide Engage in Spanish - Standard (es)
2 votesEngage is now supported in Spanish/Español, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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French - Standard (fr)
Provide Engage in French - Standard (fr)
4 votesEngage in French (fr) is now available.
For more information on multilingual support, please visit help.serraview.com/display/ENEG/Configure+M.. ( help.serraview.com/display/ENEG/Configure+M.. )
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French - Canadian (fr-ca)
Provide Engage in French - Canadian (fr-ca)
1 voteEngage in French - Canadian (fr-ca) is now available.
For more information on multilingual support, please visit help.serraview.com/display/ENEG/Configure+M.. ( help.serraview.com/display/ENEG/Configure+M.. )
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English - United States (en-us)
Provide Engage in English - United States (en-us)
0 votesFor more information on multilingual support, please visit
https://help.serraview.com/display/ENEG/Configure+Multilingual+Support
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English - United Kingdom (en-gb)
Provide Engage in English - United Kingdom (en-gb)
0 votesFor more information on multilingual support, please visit
https://help.serraview.com/display/ENEG/Configure+Multilingual+Support
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