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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Add a delete icon/button to the VBS toolbar to quick deletion of teams and neighbourhoods.

    These are the two most popular topics on the help site and would be great for user experience.

    2 votes

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  2. When using paint over in edit mode on VBS, if a team is selected on the floorplan it should be the team I use to paint/update the floor plan.

    2 votes

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  3. Add a description to all Serraview out-of-the-box reports and ensure 'Output' is accurate; PDF or Excel

    2 votes

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  4. Be able to sort by spaces in the Bulk Update.

    2 votes

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  5. 2 votes

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  6. Integration with Bindimaps accessibility/voice navigation/wayfinding

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  7. Add a Move Date Column to the BOS Menu that pulls from within the workorder.

    2 votes

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    0 comments  ·  BOS  ·  Admin →
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  8. As a client admin,
    I want to be able to restrict permissions for our Space Planners
    So that they will only have access to Service Requests they create, or are otherwise assigned to.

    Currently, users who have the secured action Service Requests - Access are able to view and edit all SRs, regardless of the creator/assignee.

    2 votes

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  9. Our teams have indicated that the black pointer gets lost on the floor plan and suggest making it more distinct by changing its colour to red or orange.

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  10. In the previous version we could "Synchonize the Administrators file" which made any changes to Users access immediate (now under the Workplace Admin screen).
    Nowadays it takes hours - usually overnight for any changes to come into effect. We have our EA's update Serraview and when they report an access issue they are "in the mode" to update Serraview, but now they have to wait overnight and may not have the same enthusiasm, or time, the following morning. Ultimately the delay affects our Serraview accuracy so a button or a link to enable us to force these changes through would…

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  11. The automation of this feature is causing a single user to receive multiple invite messages each time an added adjustment is made to their access. Since we have to assign them to one group at a time in some cases, this is not ideal. There should be an option to at least group as one message, or decide if an e-mail needs to be sent or not. Especially for existing users that are just being adjusted.

    2 votes

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  12. Currently the selection boxes are only helpful if you are deleting org units which is not common, if the function is there to select multiple items why are we not able to re allocate them as well? In addition to re allocating org units is it possible to use the selection boxes next to each org unit to update the org units in bulk, this means that if there are multiple org units that need to be moved to the same parent org unit we can select them all and move them at the same time?

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  13. In previous version it was possible to add non-database employees in VBS - work point card. Since the uploads have usually 2-4 weeks delay (or more) this is very useful for correct reporting. I know its possible to add them by Admin-People Directory-Add Person, but we dont want this role for Workplace update users.

    Thank you

    2 votes

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  14. Have the ability to configure SVLive to run with SNMP v2 and v3 in the same portfolio configuration. This is useful when some sites are using different SNMP versions or to minimize disruption when IT decides to upgrade switch configuration one at a time.

    2 votes

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    0 comments  ·  SVLive  ·  Admin →
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  15. In 2,66 when you dragged a team from the stack to floor they would be auto allocated to vacant desks. This now has to be completed as a 2 step process - move to team between floors in the stack then allocate to desks.

    2 votes

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  16. Can this report include workpoint number?

    2 votes

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  17. When removing a person from a Team as a Workplace Administrator, system should send an email alerting admin they've been removed from list of teams at respective locations. This would work concurrently to adding admins to teams for them to receive notification of changes.

    OR even better, a workplace admin change email that tells the admin teams they've been added and/or removed from.

    2 votes

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  18. There should be a glossary somewhere explaining what the different errors mean. I keep getting "object reference not set to an instance of an object" when I try to import a floor plan but have no idea what that means, nor do I know what object it is referring to.

    2 votes

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    0 comments  ·  Platform  ·  Admin →
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  19. Clients sometimes look to available Lockers to be able to work out where to seat people. Can there be a view in VBS, Storage Lockers, and Parking or even a report that shows where free lockers are at a floor level and the number of available desks to allow Space Planners to quickly identify opportunities?

    2 votes

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  20. It's presently easy for customers to have a mix of, e.g., US vs USA vs U.S.A. vs United States, etc. and the like for other countries, making it difficult to build standard dashboard and report filters and difficult for end consumers to consistently and quickly select records of interest.

    2 votes

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