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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. Since the new set-up of the building allowed anyone to choose any workstation and floor, how can we reflect it in the system?

    1 vote

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  2. 1 vote

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    0 comments  ·  BOS  ·  Admin →
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  3. I would like a user to be able to modify their locale profile value without giving them visibility to the User Security section of Serraview.

    The ability of a user to modify the locale value for themselves in their Profile, so as to see imperial units instead of metric units when viewing floorplans, is controlled by the 'Configuration - Security - Edit User' Secured Action. But for this action to work, the user also needs to have the 'Configuration - Security - Access' Secured Action.

    But, the 'Configuration - Security - Access' Secured Action provides the user visibility, and some…

    1 vote

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    0 comments  ·  Configuration  ·  Admin →
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  4. Is it please possible to have the "peak people" count per floor on the PDF report?
    Can only view via live dashboard report.

    Thanks

    1 vote

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  5. Currently, when a Retention Status is configured for a space, current occupants of the space are removed.

    Lurie Children’s Hospital has a valid use case where they have a need to add a retention status to multi-occupant spaces, without clearing occupants.

    For example. Double office with a workpoint count of 2. Office has one assigned occupant and one desk which is being retained as future growth. Similarly, Triple office with a workpoint count of 3. Office has one assigned occupant and two desks being retained for future growth.

    In summary allow assigning (multiple) retention statuses to spaces where: allowed number…

    1 vote

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  6. As a Space Planner/CAFM Admin,
    I would like to be able to change point space types to polygon space types (and vice versa) in the Spaces or VBS modules,
    so I can better manage changes to individual spaces.

    Currently, the only way to change spaces with different polyline types is to complete a workpoint import, which is a lot of work to make a change to a single space.

    1 vote

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    0 comments  ·  Usability  ·  Admin →
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  7. on the main page in the blue nav bar put a link so that the users can go right to our facilities site to reqeust that their badge be giving access to the location they want to visit so that they don't have to go out of Serraview and then search for it on our website.

    https://heartbeat.cvshealth.com/sites/our-company/our-organization/compliance-integrity-group/corporate-security-and-resiliency/SitePageModern/398094/building-access-id-badging

    1 vote

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  8. 1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  9. Currently it is possible to restrict the 'Required by' date input on a Service Request form so that dates are not allowed under a certain lead time. It would also be helpful to block off requesting dates that the MAC team will not accomodate, such as if they only perform moves on certain days of the week (e.g. Mon/Wed/Fri).

    1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  10. It would be nice to see the Org unit hierarchy in a org chart diagram. That would includes the cost center and employees. We already have all of the information in some reports. The visual graphic will help understand how some organization works.

    1 vote

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  11. In the filter section of the BOS grid, there is a box for Show Published Moves. Could this default to automatically being checked (or give the option for it to be automatically checked) after the phase is published?

    1 vote

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    0 comments  ·  BOS  ·  Admin →
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  12. Looking to include employee name in downloaded DWG in 'Building & Floors' together with with SW-SPACE, SV-TXT-SPACENAME, SV-TXT-TYPE and SV-ZONE layers.

    1 vote

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  13. The ability to allow multiple people to be assigned as 'Current Owners' to the same Asset.

    1 vote

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  14. Certain businesses are required to follow regulatory guidelines regarding cybersecurity; one such guideline, New York Department of Financial Services Cybersecurity Regulations (23 NYCRR Part 500), requires that any platform hosting non-public data from covered entities (such as employee PII) must be protected by MFA. Most folks can handle this via their SSO configurations, but there are cases where that is not feasible. In those cases, the ability to deploy, at a minimum, a TOTP phone based authenticator token would be greatly appreciated.

    1 vote

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    0 comments  ·  Platform  ·  Admin →
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  15. Within SV security, uploading files via File upload is coupled with uploading attachments in Service Requests. The action "General - Can Upload Files" covers both. This presents issues when giving access to lower level SR only users.
    Requesting that SV splits these out into multiple actions.

    1 vote

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  16. It would be great to be able to see the cost centres in the VBS when you click on the team (without having to look at the overview and wait for it to load)

    1 vote

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  17. Simplify the Adding and removing of Workpoints with a single click. To many steps for one offs, theres times a work point needs to be either added or removed on the fly.

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  18. Can you please make the dialog box for creating new scenario plans have the default against the "private" option.
    At the moment the default is to make all scenario plans public.

    1 vote

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    0 comments  ·  Scenario Planner  ·  Admin →
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  19. We would like Workplace to be more configurable. Would it be possible to have the the option to turn on/off icons for workpoint, capacity, opportunity data. We only want icons for the data we require to be visible in Workplace.

    1 vote

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  20. In the previous version we had the ability to rename move phases. In V3 we can only use the autogenerated phase numbers - 1, 2 etc. Allowing us to assign specific names to the move phase will make it easier to manage the phases as the name will relate to a specific activity.

    1 vote

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    0 comments  ·  BOS  ·  Admin →
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