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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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473 results found

  1. As a MAC planner, I want to be able to click and drag someone to a Neighborhood, flexi team on the Move Desk Allocation (Floorplan) view to assign the destination location. Currently I have no labels or desk shading to tell me where flexi or Neighborhoods are on a floorplan and the click and drag function assigns a person to a desk.

    3 votes

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    1 comment  ·  BOS  ·  Admin →
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  2. Report 46 is a great report detailing my team stacks against each building.

    1 - Can we rebuild this report in Insights?
    2 - Can we build a stack report per building? That is, a building on the Y axis, and total workpoints per org unit in the building on the stack bar?

    3 votes

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  3. Currently, when renaming a floor, you are able to type as many characters as you like, but without any warning or error, it will only save the first 20 characters. This limitation does not apply to the Zone, which will have the completed floor name with no cap on characters.

    It would be appropriate to only allow 20 characters to be typed, or a warning to show when going above the threshold, so users do not have a floor with a half cut-off name without knowing.

    3 votes

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  4. The workpoint dot appears very large and they begin to overlap if there are small workpoints. See attachment for small cubes (~11 sq ft) for Ciena.
    Can this dot size be adjusted somehow for these smaller spaces?

    3 votes

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  5. For service requests, once you select a move type, large or small, it would be helpful if we could set the number of people for a small move to not be able to select above a specific number (small moves do not exceed 19 ppl) and a large move can not go below a specific number (20) .

    3 votes

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  6. Serraview has a page on known issues and limitations (https://help.serraview.com/display/ENWN/Serraview+3+Known+Issues+and+Limitations), as well as contextual help in the actual product (click the help button and the content will change depending on where you are), but it would be good to see what issues are currently known about that module so that duplicates don't get raised.

    It would also be great to subscribe to individually known issue so I'm automatically updated when they're fixed.

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  7. 3 votes

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  8. Ability to link user roles via AD group during authorization

    3 votes

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  9. Ability to limit number of moves per move request

    3 votes

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  10. Ability to hide default security roles that the client does not need to see. This causes unnecessary clutter on the list.

    Example system roles: 'Scheduler User', 'Service Account', 'Import User'

    3 votes

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  11. Give users the option to push the move ticket to an associated calendar (either a shared calendar for the whole organization, or a different calendar for each building). This would create a new meeting event on the related calendar with the relevant ticket information included in the meeting description. This would help clients communicate with the move team, as well as have a better understanding of how upcoming moves are currently scheduled. We should support Exchange and Gcal, just like with reservations.

    3 votes

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  12. As an Insights User I'd like a more efficient way of finding dashboards I'm interested in

    3 votes

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  13. Client feedback logged on 04/01/20:

    "Ability to generate and link a QR or bar code with an asset record for asset labeling and tracking."

    Current Workaround: None.

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  14. Move request form has a floorplan map where end users can select the space they’d like to move to
    Move calendaring – ability to set dates by locations where moves can take place (i.e. remove weekends, holidays, etc.)
    Auto-population of request form based on SSO – request form recognizes the end user logging in and pre-populates their name, space assigned, org

    3 votes

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    0 comments  ·  BOS  ·  Admin →
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  15. Be able to customise the name for Workplace to another customer specific name such as Property Portal, Portal, etc. There are many platforms used by various departments called "Workplace" hence it causes confusion within the organisation.

    3 votes

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  16. It is very easy to drag/drop a team in VBS and thus prone to inadvertent drag/drop, especially if I am trying to increase the floorplan view between floors. By providing an Undo/revert function or versioning where I can return to a previous version of the page, this would alleviate the need to ask for a backup re-deploy if an inadvertent move was made. Where a floor has 2-4 teams, it is easy to revert manually but with more than that, it is difficult to know which team was where when the mistake drag/drop was made.

    2 votes

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  17. Ability to have integration ability to pass DWG's to other vendors.

    2 votes

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  18. With the June 2025 update to the interface, the Navigation menu no longer stays minimized if you move over it with the cursor. The previous iteration did this, and the current iteration of the Spaces and VBS Toolbar stay minimized when they are selected to be minimized.

    Everytime my mouse moves over that area, it expands and shifts everything on the floorplan view which causes inconvenience when it happens.

    Please bring back the ability to keep the Navigation menu minimized when that is selected to be so.

    2 votes

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    Backlog  ·  0 comments  ·  Usability  ·  Admin →
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  19. Limit the amount of booking staff can have when booked of behalf.
    - Similar to a normal bookings, 1 per day per person.
    - 1 booking via book on behalf functionality, per day.

    Currently when using the book on behalf feature, the limitation is only capped at how many desks a user have access too.
    e.g. I have access to 100 desk, I can book 100 desk to another staff member when and errors or issues.

    2 votes

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  20. Provide a sustainability metric, i.e. energy cost savings and/or other relevant ESG metric, in dashboard for scenario planning, VBS, etc. to show impact when reduce footprint/adapt floor plans for peak utilization. This may be an opportunity for integration with Eptura Asset but not certain.

    2 votes

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