Settings and activity
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8 votes
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18 votesPriti
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11 votesPriti
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19 votesPriti
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6 votesPriti
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13 votesPriti
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76 votes
An error occurred while saving the comment Priti
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3 votesPriti
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66 votesPriti
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7 votesPriti
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76 votes
An error occurred while saving the comment Priti
commented
The Satisfaction Survey is a part of the workflow and is becoming more and more critical as Facilities departments in various organization are becoming proactive in their approach. To have the end user log into a different interface to fill out the survey gives a very disjointed impression.
Also to add on this idea,
1. It would be good to save the Survey results in a reportable format rather than XML on the helpdesk_step_log table.
2. It would be useful to have the questions of the Survey configurable so that each organization can decide on the level of detail that they want from their user
3. If the User is not satisfied to have the ability to create a follow up request automatically or reopen the current request with some sort of flag that it was reopened because of customer dissatisfaction.Priti
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106 votesPriti
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58 votes
An error occurred while saving the comment Priti
commented
@Fred - In my view it would be good to have a way to allow someone in the Helpdesk Role to have the ability to:
2) See all active work requests no matter the team
The Closed / Archived WRs are also important but the maintenance console is more geared towards the active queue. Maybe having another version of the console for the closed requests rather than having it all together will be good from a performance perspective.
I like the idea of having a security group to control edit access to the console as well.
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13 votesPriti
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46 votesPriti
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15 votesPriti
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40 votes
"Allow selecting floors even if the floor capacity target has been reached or there are no spaces to book" to be available in v2022.02
Priti
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4 votesPriti
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49 votesPriti
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33 votesPriti
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Just wanted to add that it would be good to have an option (via some configuration parameter) which allows the client to allow booking for morning/afternoon/full day versus more granular with start and end times.