Settings and activity
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71 votes
ashley.nuttall
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9 votesashley.nuttall
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5 votesashley.nuttall
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9 votesashley.nuttall
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20 votes
An error occurred while saving the comment ashley.nuttall
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Found what I believe is a workflow designed to manage SLA selection when the date/time required was used. "AbBldgOpsHelpDesk-SLAService-determinepriority". Our development team reused this as part of the coding when reinstating these fields for a client.
An error occurred while saving the comment ashley.nuttall
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I think there was an attempt to match the required date/time to the closest SLA when it was available, currently, we are overwriting the date/time_escalation after the SLA workflows have been run. However, it would be better to have some kind of SLA control, even a setting that controls the display of the fields if the user is allowed to set this information. it is also a good idea to include time before the restriction, again this could be a control feature in SLA's
ashley.nuttall
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34 votesashley.nuttall
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13 votesashley.nuttall
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13 votesashley.nuttall
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5 votesashley.nuttall
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63 votesashley.nuttall
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34 votesashley.nuttall
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If the data is held in the eq standard table and you have assigned the eq_std value to the asset, why are you needing to enter the data into the asset table also? this make no sense when using a relational database. The eq_std data is linked to the asset, repeating the data entry is really bad practice, if you going to re-enter the data why bother with the eq standard in the first place? Unless I'm missing the point.