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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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35 results found

  1. Within the Maps/Wayfinder (reservation) view in Engage, the back button (top left) takes users back to the Concierge menu. In certain views, this doesn't match expectations - users might expect to go back to the floorplan view, and then have to navigate back to where they were.

    This function could be more clear if the icon was replaced with a 'Home' icon, or something similar.

    6 votes

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  2. When you reserve or select a desk in Engage it shows on the floorplan by way of a teardrop shaped icon.

    The colour of this icon is the same as an already booked desk.

    Is it possible to modify this icon to a different colour so it is easy to see the particular desk on the floorplan?

    5 votes

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  3. Make it possible so that markers can be named differently in each location, to allow for both customise use of markers and to cater to regional or cultural diferences in terminology.

    EG.
    Elevators vs Lifts.
    Restrooms vs Washroom vs Toilets

    4 votes

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  4. When searching for a team/person on the search results, list the location that the result is found at. For example "Team A - Building 1 - Floor 02"

    4 votes

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  5. An easy way to see the First Aid Officers / Fire Wardens currently on site. From what I can see Serraview Engage just allows you to filter down to those employees, resulting in an alphabetical list of First Aid / Fire Warden. You then have to click through each person to see if they are on-site and where they are located (or if they're working flexibly). A feature to colour code desks filled by these people would make it easier to find first aiders on-site or easy identifier on Engage at the map view level.

    3 votes

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  6. Serraview displays room names/preferred names/space type labels all the time. It would be helpful to see the same information in Engage without having to zoom all the way in.

    2 votes

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  7. First responder located via SV Liva data is indicated as a different colour to other occupied workpoints

    2 votes

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  8. As an Engage user in a company that uses a hybrid seating model
    I would like to see multiple search results when I look up an employee assigned to an anchor desk in a flexi team/hood
    So that I can find all possible places the individual may be sitting.

    As an Engage user in a company that uses a hybrid seating model,
    I would like to see multiple search results for employees when they are assigned to multiple home locations in Serraview
    So that I can find all possible places the individual may be sitting.

    2 votes

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  9. As an employee, I'd like to quickly share my location with others.

    2 votes

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  10. Ability to automatically assign/display markers for selected "space types". Instead of manually adding markers, it would help if a choice was to enable marker display for a space type instead.

    1 vote

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  11. A way to easily view which days team members are going to be on site, even if they haven't made a booking.

    1 vote

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  12. Have an option to have the system assign a desk to all the team members selected at random or keep it as-is. This would change the e-mail communication going from a list that is hard to follow to a single desk. We are finding that for large groups it is difficult to locate the range of desks that were selected as the e-mail is simply a long list which is not very user friendly. If the employee accepts, that seat remains occupied, if the decline, that seat opens up immediately and if they do not check-in the the check-in setting…

    1 vote

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  13. With ENGAGE, enable the employee name display when you zoom in. Right now this feature works for work desks but does not display names for those office reservations. Zooming in should display ALL names, not just work desks.

    1 vote

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  14. Similar to the enabling and visibility of First Responders in Engage, it would be excellent if we could set firezones as this would allow employees to understand which zones correspond to which fire assembly points. Please see image which better demonstrates my thinking.

    1 vote

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  15. Like some other tools, could and asterix as a precursor be set up to allow a wider search function? Or is there another way to expand the search function, in particular if you are unsure of spelling?

    1 vote

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