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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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50 results found

  1. In the equipment section of 'Reservation Assist', all unique equipment/attributes show when these may not be applicable for the Users of Engage.

    There should be a configuration option that allows you to select which attributes you wish to display in the Reservation Assist.

    7 votes

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  2. Administrators should be able to book beyond the future booking limit that has been set up, for example for an upcoming event, without having to expand the range for all users.

    6 votes

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  3. As an Engage end-user,
    When I create another reservation that overlaps an existing reservation, I would like a prompt to ask me if I'd like to cancel/check out of the current desk. If I select "Yes," the existing booking should be cancelled by the system (instead of the user having to navigate to My Bookings), and replaced by the new reservation.

    6 votes

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  4. Some spaces offer different capacities based on different formats, the ability to see multiple capacities and details on these formats

    5 votes

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  5. As a facility manager who needs to ensure a safe working environment, I need to be able to clean desks after they are used. I'd like this to be automated as much as possible. Possible cases include:

    • Clean conference rooms after they are used for a meeting
    • Clean hoteling desks after they are used by an employee and before being used again by another employee
    • Identify all rooms that were used during the day and clean them all after-hours

    Ways to implement:
    - Report of current meeting reservation and hotel bookings
    - Report of daily meeting reservations and hotel bookings…

    5 votes

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  6. Would like waiting lists to be created- allowing a person to register for a work point on a floor/neighbourhood when bookings are at capacity. If a booking is cancelled- creating an automated booking for a person from the waiting list.

    4 votes

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  7. turn desks off certain days of the week on a Wednesday only for example

    4 votes

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  8. Some desks would be reserved for X colleagues only e.g. Wednesdays (permanent desks for them on Weds) and on Mon, Tue, Thu, and Fridays Y colleagues could book these same desks for space optimization. Important is that we would set this for the long term.
    A group of people want to block seats so others cannot book those for Wednesdays.

    4 votes

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  9. When someone makes a booking for the first time in a new site, we would like to send them an email with site induction and other notices

    4 votes

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  10. Jemena would like to be able to amend the future booking time frame in days eg. 8 days where currently you can only select weeks.

    3 votes

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  11. As an admin, it would be beneficial to be able to update the highlighted text in the attached screenshot to
    "Check-in window is from 7am to 10am. Desks reservations without check-ins will be automatically cancelled at 10am"

    This will help promote Desk booking etiquette.

    3 votes

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  12. It would be really great if there was a checkbox or an option to enable/disable engage chack-in emails without altering check-in as a whole.

    We already have it for confirmation emails and cancellation emails. It would be very useful to get one for check-in emails as well.

    3 votes

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  13. Create an option in Engage for colleagues with a permanent desk so that, when they are out of the office/on holiday/sick leave etc, their desk can become bookable by other remote users.

    This would need a field for the user to set a date and release range as part of this so that, the desk owner doesn't have to remember to stop desk sharing again.

    Also, the ability (for one-off bookings and permanently assigned desks) to: a) require check-in on the day via an email reminder with a check-in button or b) an email asking if the desk is still…

    3 votes

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  14. Particularly in the browser, it is not super clear that you are checked in, especially when auto check in is engaged. It would be good to be able to see clearly that check in has been done.

    3 votes

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  15. As things can happen when people are on their way to or getting ready for a work day, it would be great to have an option to make all bookings require a check in. That way if there is a no show, the booking is auto released and the desk/ space can be used instead of sitting unused as it is technically booked.

    3 votes

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  16. Add captcha or a tick box to Engage to prove someone human is booking desks rather than bots?

    We have some smart IT users who have created bots that will automatically book desks on their behalf every night as soon as the desks become bookable. This is infuriating others who wake up at midnight to book desks, yet half of them is already all booked.

    2 votes

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  17. Team Bookings currently display as "Team Booking" on the Engage App. This limits visibility of which team has actually booked for in a particular space and limits natural cross collaboration and pollination between teams. Can the name of the booking be updated to show which team has booked what desks? Ie, "Team Booking - Finance'?

    2 votes

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  18. People getting confused as the contact card shows their role, then directly underneath shows the zone they've booked in rather than their division/team. They think the data is wrong, not understanding it's showing the location they've booked instead.

    2 votes

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  19. It would be really handy to have the ability to change the check-in message on the reservation tab in the Engage Calendar.

    Please refer to the screenshot attached. Changing the highlighted text in the screenshot to say something like "Check-in window from 7am to 10am. Desks reservations without check-ins will be automatically cancelled at 10am"

    2 votes

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  20. Viewing bookings in different time zones (specifically time zones ahead of yours) is confusing.
    Example: someone in LA is going to NY so they book a desk all day for Jan 5th. When they view the booking in Spaces/VBS or Engage, it says it begins on the 4th because 12AM on the 5th in NY is 9PM on the 4th in LA.
    Part of the confusion, I believe, is the lack of consistency between Engage and Spaces/VBS. "Local Time" in Spaces/VBS is the building's Local Time, but "Local Time" in Engage is the User's local time (see attached images).
    I…

    2 votes

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