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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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29 results found

  1. Schedule auto-sending of validation email(s) to Workplace Administrators filtered by specific locations and org units.
    Currently, a Property staff member needs to push out emails to Workplace Admins manuallly via Profile Administrator. It relies on a human to do this on a timely manner. Automating this helps the client save time and focus on non-validated teams and unresponsive Workplace Administrators.

    51 votes

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  2. When I add a person to a space, the system should automatically assign that space to the person's cost center - particularly within Workplace.

    27 votes

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  3. When searching for a person to add as a Workplace Administrator to a team in 3.0, the search function doesn't provide much clarity on details of a person and two people with the same name may be indistinguishable.

    When searching for people in v2.6 there was Job Title and Org Unit provided and an additional pop-up information card that was displayed when hovering a person, the addition of something along these lines would be very helpful in searching and selecting intended people.

    20 votes

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  4. Currently Workplace will show allocations by Teams.

    I have a large number of teams on each floor, created based on my occupant. As a result, I have teams with only a handful of occupants, sometimes only 1 person.

    I would like the option to view my occupants at an org unit level so I do not have to go into each individual team to validate.

    If it's by org unit level, much like the grouping in VBS, I can review all occupants and click 'Validate' only once for all. This will make validation smooth and easier for my workplace administrators.

    12 votes

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  5. Currently the limit for viewing Workplace Administrators defaults to 20/page and can only be increased to a maximum amount of 100/page. Previously you were able to view all workplace administrators and furthermore select all of them in one go. This allowed you to send out emails far easier to all users in one go, where selecting all at the moment only highlights all users on the page. This feature would be great as it reduces the time in sending out mass emails and also prevent users being missed in mass emails. Alternatively, the option to select all across all pages…

    11 votes

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  6. Add Tags to Workplace form so users can view or edit. Also, ability to search for tags with the functionality that exists in v2.6 VBS

    9 votes

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  7. Toggle on/off labels for all space types, not just occupiable space (i.e. we'd like to be able to see the meeting room space numbers)

    8 votes

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  8. The Workplace Admin list should exclude/hide teams that belong to a building that has been set to NOT show in Workplace. This is causing the Workplace Admin list to be cluttered with teams from buildings that are not using Workplace validation.

    8 votes

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  9. Create a waitlist system for desk bookings when the office is full. The system could automatically assign desks to people on the waitlist as soon as one becomes available. If automatic booking isn't possible, users could receive instant notifications when a desk opens up. Possibility that they can set preferences for specific desk types and get alerts only when a matching desk becomes free.

    5 votes

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  10. We should have the ability to configure the restriction of adding people to teams above a target ratio.
    If a team goes above a target ratio whilst being validated in the Workplace Module, the Workplace Administrator should get a message advising as such and asked to be redirected to the Raise New Service Request to:
    a) raise a growth, relocation or consolidation, etc, request or
    b) if their team allocation is wrong, for the allocation to be corrected in VBS.

    5 votes

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  11. There are some emails in Workplace or when giving people new access that get sent out automatically. It would be great to be able to toggle these emails to be sent manually instead, as people are often given access before they've received training so they have to be told to ignore the emails until after the training sessions.

    4 votes

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  12. Client

    "Can you please work out a way to turn off Workplace.

    We need to stop validators from being able to make changes in workplace. But we don’t want to change validators profiles, so when we’re ready to go back to a normal way of working we don’t have to work out who looked after who."

    4 votes

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  13. When you click on the Administrator Tab within workplace in getting ready to send out validation emails, it should only show the administrator one time. This allows a smaller subset of data when you are trying to send out validation emails. It also allows the receivers of those emails to get 1 instead of 10 if they have multiple teams. In addition, a Select all Administrators feature would be ideal instead of having to click 10 - 20 pages of 100....

    4 votes

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  14. Currently, there is no way to bulk add a BOS coordinator to multiple teams within a location.

    Please enhance the current Bulk Update tool in Teams, so allow bulk update of all administrator types as seen on a Team form

    3 votes

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  15. Be able to customise the name for Workplace to another customer specific name such as Property Portal, Portal, etc. There are many platforms used by various departments called "Workplace" hence it causes confusion within the organisation.

    3 votes

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  16. Users incorrectly use the Notes field in Workplace, for example entering in their retention status comment in the ‘Workplace Notes’ field.
    By having the option to remove Notes, we would avoid confusion and ensure the information captured in our reports are accurate.

    2 votes

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  17. In addition to being able to filter by Name, Workpoint, or Job title, it would be helpful to filter by email as well for a unique identifier.

    2 votes

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  18. Currently the Workplace Quick Reports governs both Floor & Team quick report access in the Workplace Portal. In many cases, we only want an administrator to be able to pull reports for their own team, not for the entire floor.

    Being able to split which reports or available in the Floor vs Team quick reports would enable us to provide added benefits to our teams as the risk around allowing access to the floor reports has meant that the quick reports function is unusable.

    Thanks! :)

    2 votes

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  19. 2 votes

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  20. The automation of this feature is causing a single user to receive multiple invite messages each time an added adjustment is made to their access. Since we have to assign them to one group at a time in some cases, this is not ideal. There should be an option to at least group as one message, or decide if an e-mail needs to be sent or not. Especially for existing users that are just being adjusted.

    2 votes

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