183 results found
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Intelligent routing of Work Orders based on Craftsperson workload
Based on information provided on a ticket (estimated hours, etc), automatically assign and issue work orders to a specific craftsperson on the work team who has the highest availability based on the work orders that have already been assigned to them.
7 votes -
Auto-close Work Request based on Verified Date
I would like to be able to automatically close a work request after the specified number of days from the verified date as well, not only completed date.
Currently, a work request is able to close automatically after the number of days specified in the application parameter "CloseDaysAfterWrDateCompleted" have passed since its completed date.
If there are still Verification or Survey steps remaining in the work request, it will not be automatically closed. However if the steps are done and a specified number of days have passed since the completed date, it will be automatically closed on that day. This…6 votes -
SLA Transfer Capability
There does not exist a user friendly way to export and import SLA’s from one environment to the next. A ticket was opened with Eptura (416847) to inquire about this and it was recommended to go the manual route via certain tables, though this list did not contain tables that interact between SLA’s and the Corrective Maintenance console. We, and others across the enterprise would like to see an easier way to transfer SLA’s between environments.
Latest from the ticket referenced above is: "There are not any pre-built processes for transferring SLAs between environments; you would need to export the…
6 votes -
Adding Sender email, cc'd & external emails to Maintenance Console
For tagging/emailing from work requests in the maintenance console please add the following:
add the option to email non-Archibus users (external emails)
add a cc'd function so that all the people that are tagged are on the same email instead of separate ones
The option to enter a sender email address. Such that when a client replies to an email from the maintenance console, it goes to the person sent the email from the maintenance console by default, or if selected, the sender email address specified.
I have found that most people just hit the reply button when they receive…
6 votes -
Allow show equipment description in maintenance console
In the optional fields to display in "select work request fields" and the filters please include the equipment description. Equipment description can make it easier for craftspeople to identify equipment.
6 votes -
Allow to set up a URL link to jump directly to the ticket where the work has been completed
Currently, we are unable to set up a URL link to jump directly to the ticket where the work has been completed.
When the Work Request is completed / closed and the URL link to access that ticket is generated. At this stage when the notificatoin link is generated and by clicking on this link, it will redirect you to the search panel of the closed request page but our expectatoin is that it should go directly to that specific request
6 votes -
Different set of questions for Preventive and Corrective Maintenance
When a user is configuring questions to be displayed in the checklist on the Onsite App. And when these questions are set, they are displayed the same in the questionnaire for both Preventive and Corrective Maintenance.
We want a separate set of questions to be chosen/displayed for Corrective maintenance and Preventive Maintenance. As there is a question for the Root Cause of the problem which is only applicable in case of Corrective Maintenance and not required for Preventive Maintenance
6 votes -
Service level agreement - include problem type
Expand the use of SLA by adding problem type to the Manage Service Level screens.
This allows proper management of discrete reactive activities that attract differing responses
6 votes -
additional comments
When entering time in a work log craftspeople are prompted with a mandatory field called additional comments. The issue with this field is that the content does not populate on a report. IE if you run a report on archived requests you only see Craftspersons notes.
An ideal resolve would be to have the additional comments appear in the craftsperosn's notes field. This would make it easier for management to review work orders and for running reports as the additional comments field doesn't populate in the same data table as the other critical work order information.
6 votes -
Filter and Sorting in the PM Planner
When using the PM Planner, we are not abke to use the grid filters (which are available in ohter views) so it would be a nice addition that would help filtering and accessing the different data
6 votes -
Maintenance Mobile app - Time Validation
If a Craftsperson is using the Mobile Timer feature to record the time and accidentally forgets to turn the time off, there needs to be a validation in place which will automatically turn the time off after say 8 hrs.
Alternatively there should be an easy way for the CF to adjust the time recorded with the timer in case this situation arises.
6 votes -
Improve the coherence between missed work in PM Planner and overdue work in Maintenance Console
The PM Planner tracks missed work based on the PM schedules, even when WO/WR are generated:
Missed (Work Order Not Generated) -- woid IS NULL and datelatest < today
Missed (Work Order Not Completed) -- woid IS NOT NULL and datecompleted IS NULL and date_latest < todayWhereas the Maintenance Console tracks overdue (and escalated) work based on the escalation date of the WR (wr.dateescalationcompletion).
This means that we have two different views of the work, i.e. one in the PM Planner where the job is overdue and too late and one in the…
6 votes -
Providing a status comment prompt without changing the status
When a status changes in a work request, the comments field is displayed for the craft to submit an update for the requestor.
It would be ideal that when a craft wants to add another comment to send a notification to the requestor they do not want to prompt a change in status.
6 votes -
Linking Reference materials by Building Use in Work Requests
Linking Reference materials by Building Use in Work Requests the same way that they can be referenced by Equipment Standard
6 votes -
Building Operations Report Console additional filter capabilities
- Add Date Range to the filter console
- Enable user to select any work status in the filter console (All, Requested, Completed, Closed, In Progress, On Hold, etc.
6 votes -
Generate PPMs based on EQ
When you generate equipment based PPMs you can do so by filtering it to Site, Building, Floor, PM Schedule Group & Trade.
Can this list be expanded and especially have the option to filter by EQ fields - EQ ID, Standard, EQ system ID etc, but definitely EQ ID.
And in both eq and location PPM generation screens to be able to filter by the PM procedure.6 votes -
Display Due Date Time for Work Requests Building Operations Console
Currently SLAs take into account the date AND time that the WR was submitted. For example, if a WR was submitted at 11AM on 4/1/20 and had a 5 day SLA, it would be due 4/6/20 at 11AM. Users would like to see the time in the Building Operations Console so they know when they need to complete the request within the day to make sure it is completed on time. Right now, they just see the date and if they completed it at 11:01AM -- it would be considered late.
6 votes -
Notification Templates - able to monitor wr status
The Notification template that are used in compliance allows controlling before and after events, emails would be very useful to send missed due dates for work request. We had a client that required an action to send a reminder to carry out the satisfaction survey 5 days after the first (Completion) email was sent if the survey was not complete. We found this to be very difficult. I believe the notification function would have been purfect for this.
6 votes -
Maintenace History for a ticket should also be visible on the Work Request screen
If a problem report ticket is issued with equipment information linked to it, the maintenance history linked to the equipment can be displayed and viewed on the maintenance work console screen.
But if you open the ticket information on the work request search screen, you cannot see the maintenance history.
Please find the attached video for the explanation and reference.
5 votes -
Dynamic Scheduling for SLAs
Add the ability to use the date to perform (or similar) field instead of a certain number of days when setting up an SLA.
Example: User submits a Conf. Room Setup request, these requests can vary widely in when they need to be performed. Some users submit them a week ahead, some users submit them a month ahead. Using the time to perform as the due date would alleviate the issue of setting a specific numbers of days to perform.
5 votes
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