Dynamic Scheduling for SLAs
Add the ability to use the date to perform (or similar) field instead of a certain number of days when setting up an SLA.
Example: User submits a Conf. Room Setup request, these requests can vary widely in when they need to be performed. Some users submit them a week ahead, some users submit them a month ahead. Using the time to perform as the due date would alleviate the issue of setting a specific numbers of days to perform.
5
votes
