Engage Workspace Manager / Receptionist Role
Create a role for specific people, who only have access to Engage, to allow them to manage bookings for a team (Cost code) or location (Floors), acting as a workplace manager or "receptionist". These people would have access to move, cancel, search to find people, and create unlimited bookings on behalf of others for sites.
Ian Johnson JLL
shared this idea
Hi Everyone
System administrators are able to create their own security roles within the 'User Security' module of Serraview. Instructions can be found on the Help Centre here.
Security roles related to managing bookings on behalf of others and teams, include the following:-
- Reservations - Book on behalf of another person (individual)
- Reservations - Book for my team (group)
- Reservations - Book for any team (group)
- Reservations - See opt out of search users (in case users have opted out so the person can book on their behalf).
- Reservations - Bypass booking rules
- Reservations - Bypass concurrency limit
Click here for more information for 'Book on behalf of another' and here for 'Book on behalf of a team'.
The ability to control where a person can have a desk booked on their behalf is via the VBS. Click here for a step-by-step guide on configuring booking controls.
Should you require further assistance, please reach out to the Support Team or your Customer Success Manager.