Engage Check-In/Cancel Email reminder
When we receive the automated "Engage Check-In" email reminder at the beginning of the day, the CHECK IN link does a wonderful job in taking you directly to your reservation to check in. Super user-friendly and makes like easy. Great. Love it.
However, the CANCEL link does not have the same, user-friendly, functionality. Instead, it takes you directly to the Concierge Menu, and from there you must manually navigate to your reservation, and hit the trash bin icon to cancel your reservation.
Please give the CANCEL link the same functionality as the as the CHECK-IN link
SIDE NOTE: there's another user-voice idea out there to replace the trash bin icon with the word DELETE or CANCEL. I voted for it, and for those reading this, I hope you do, too.
Jennifer Stone
shared this idea
An enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
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