8 results found
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Ticket Submission pushes email notification
When an employee puts in a ticket through the mobile app, we would like an email notification sent to a select group of individuals within the organization without having to monitor the ticket page within the software. Currently email notifications are only sent when tickets are assigned. Thanks.
6 votes -
Submitting Tickets through Slack/Teams
An employee could message the Slackbot to create a ticket, this would populate within SiQ.
5 votes -
Pin ticket to floorplan
When creating a ticket ad the ability to drop a pin on the floorplan where the ticket is related to.
3 votes -
Export tickets to CSV
I'd like to be able to export tickets to CSV, so we can track past tickets in Excel. This way we can share the data with other managers or departments who don't use SpaceIQ, and so the information can be compiled with other reports from Facilities.
3 votes -
Desktop Maintenance Ticketing for Viewers
Is there any way to add maintenance ticketing as a desktop feature for employees? This really makes the laptop version useless for employee’s that are not hoteling, which for us is about 80%! This is extremely disappointing!! I’ve had a couple people ask for the laptop version because they don’t have any space on their phones to add the app.
3 votes -
Tickets via SiQ
I would like to request a ticket option for 'Desk Requests' so it allows users to request site support for desks (Primary, Hoteling, Private Offices etc) through SiQ. The current ticket fields are very limited and does not provide sufficient fields to allow sufficient info to be captured.
3 votes -
Add maintenance to the desktop so that work orders can be entered without having to use the app.
Add maintenance to the desktop so that work orders can be entered without having to use the app. I have employees that don't want to add the app on their personal phone.
2 votes -
Reduce or remove the # of questions that now appear when you open a ticket
The automated questions that happen when a ticket is opened are hated by our employees. While it may be efficient for you, we are getting very negative feedback. I think device being used and date of first occurrence would be sufficient to to start. No one knows how many other users are affected, even our main Space IQ admin. Thanks.
To assist us and help our investigation, could you please provide the following details? (if applicable)
1. Can you please provide a video & screenshot of the issue you're experiencing (Examples of what you're trying to do)
2. How frequently…1 vote
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