The automated questions that happen when a ticket is opened are hated by our employees. While it may be efficient for you, we are getting very negative feedback. I think device being used and date of first occurrence would be sufficient to to start. No one knows how many other users are affected, even our main Space IQ admin. Thanks.

To assist us and help our investigation, could you please provide the following details? (if applicable)
1. Can you please provide a video & screenshot of the issue you're experiencing (Examples of what you're trying to do)
2. How frequently are you seeing this issue? Are you able to continually recreate it?
3. How many of the users in your instance are being effected by this? (Please provide specific user examples)
4. When was the issue first noticed?
5. Which device are you using? iOS, Android, Web, Mobile or Plugin?