Automated Emails to Default People
When I create a Service Request, I want all my default people to receive an automated email notification alerting them that it has been created and they’ve been assigned to a role.
Given the scenario where an instance is set up to use Service Requests and that instance has assigned ‘Default People’ to various roles so they are automatically assigned on creation, Serraview does not currently send the ‘Assignment Notification’ email to people on creation of the Service Request.
The ‘Assignment Notification’ email templates currently is only sent when:
- The user is manually added to the field inside the Service Request, or;
- The email is manually triggered inside the Service Request
