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Archibus

Archibus

Welcome to Archibus's feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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148 results found

  1. Provide a way for sysadmins to easily test the SMTP configuration without entering dummy data into the system (but still record this in the notifications log table).

    For example via a form with just a single button, that sends an email from the notificationSender to the administrator address, as defined in mail.properties. Optionally allow editing subject and body.

    5 votes

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  2. There are several improvement that can be made to the Automatic Lookups that would significantly reduce development efforts and updating of views:

    1) Console filters field. Typically on forms, when a field with an Automatic Lookup has a value or a selection made, the lookup value appears below the field. This does not apply to console filters.

    2) Read-only forms. Forms that are read-only, such as the Issue/Complete Service Request view do not show the lookup values. Like with edit forms, these should show the lookup fields. Another example of this is the "Overview" tab of the "Request Department Space"…

    5 votes

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  3. REST API should provide the freedom to exchange document information with other internal or third-party systems with the appropriate security and confidentiality measures..

    5 votes

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  4. Please add an option or options to the selectValue command to pick the sort field and direction. There are many instances where sorting on a column other than the select column is desirable. There are also many instances where it would be preferable to sort descending instead of ascending on the default column. This is currently not possible with the standard <command type="selectValue" />.

    5 votes

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  5. For the view - 'Assign Security Groups to Roles' adding a new column that shows 'Group Description' will be very helpful. Please see screenshot.

    5 votes

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  6. The support for Internet Explorer was removed for some later point releases of V24.* and then in V25.1. There's some good cases why it should be brought back.

    With everyone now staying at home working for the most part and most organizations have also switched to Microsoft Teams. Teams gives people a chance to create a channel and add a tab for example the URL/website tab. Here it becomes an easy transition for change management to just put in the ARCHIBUS/workplace for example as the URL. It appears Teams is using Internet Explorer for displaying a URL within teams. In…

    5 votes

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  7. A number of use cases have come up to consider for future phases of the Archibus-Serraview integration

    Phase 1A:

    Most important is to enable agile workplace management in Serraview, through the use of the VBS. Syncing back to Archibus at a minimum involves department allocation to rooms, room category assignments, and people located to floors (as the lowest common element).

    Future Phases:

    Notes are captured here: https://serraview.atlassian.net/wiki/spaces/FUS/pages/816873665/Fusion+-+For+Future+Consideration

    5 votes

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  8. Currently, if you have registered multiple CAD drawings for a floor, every form in Archibus will properly display the correct CAD drawing when viewing that floor except Workplace.

    Space Console, for example, will review the Rooms table to confirm which drawing is connected to the rooms on a floor, and then display the SVG associated with that drawing.

    Workplace queries the drawings table to retrieve a list of drawings associated with a floor, and then tries to display the SVG associated with the first drawing retrieved in the query.

    There may be a question on why an organization would have…

    5 votes

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  9. Archibus has created Workplace as the employee-experience front-end, for requesting services finding rooms, finding colleagues, and making reservations.

    Serraview has done something similar with Engage.

    Ultimately there should be one employee-experience front-end that services customers on both platforms. The bet is on Engage. When Engage becomes more feature-equivalent to Workplace, then it should be able to step in and provide the same functionality that Workplace does to Archibus users. Then we have one front-end to maintain.

    Approaches to this connection depend on platform direction, customer adoption, and use cases. They include:
    - Direct Engage API to Archibus
    - Routing of…

    5 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  10. The Save button disappears as the user scrolls down through data entry views. Users often click the button in the lower right-hand corner without reading it - it is a CLOSE button. This causes the user to lose their work.

    4 votes

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  11. When creating new processes, the ability to copy exisiting processes would allow one to copy a similar process and modify it. This would be much less time consuming than having to mannually enter all of the different tasks into a new process.

    4 votes

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  12. Add ability to include move request fields in email content using binding expressions.

    example:
    Move: {mo.emid}
    From: {mo.from
    blid} - {mo.fromflid} - {mo.fromrmid}
    To: {mo.to
    blid} - {mo.toflid} - {mo.torm_id}

    And for group moves, include ability to email a list of the MO records in the group move:

    {{project.projectid}}
    {mo.mo
    id} {mo.emid} {mo.fromlocation} {mo.to_location}

    (from/to location would concatenate fromblid/fromflid/fromrmid .... )

    4 votes

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  13. As of v2023, the current placeholder text for document fields is "Drag-and-drop your file or click up...". One of the most common questions I get is why drag and drop isn't working. The answer is always that they haven't saved the record yet.

    It would be really nice if the placeholder text was "Save the record to upload a document" when record is not saved and then it switches to the current one telling them to drag and drop or use the up arrow after the record is saved.

    4 votes

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  14. By default, all reports should have an index so that there is no more reports that are not showing all the records.

    4 votes

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  15. Performance Metrics on the homepage for percentages do not show decimals. This is due to the number only allowing 2 decimal places. Extra precision is needed for decimals for percentage metrics.

    Please change the display and decimal places of the performance metrics as the precision is important for many of the metrics.

    4 votes

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  16. Allow the performance metrics and alerts to show values based on the user that is currently logged in.

    For example, I want an alert on my homepage to show how many Work Requests are assigned to me, or how many leases are expiring where I am the landlord contact.

    There is the ability to set granularities for metrics based on assignment, however this is generic and does not change based on the logged in user.

    4 votes

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  17. Our customer requests the ability to display any message when a tree panel is filtered and there are no hits.

    If there were no hit records in the GRID panel, "No records to display." will be displayed.
    However, if there are no records in the TREE panel such as in the "Define Organizations" and "Equipment Systems Console" tasks, nothing is displayed and the panel is completely blank.

    This is a minor detail, but this specification is unpopular with customers. Even when the behavior is correct, it appears to the user as if an error has occurred on the view.

    4 votes

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  18. When the organization uses SAML for authentication, you must setup a second instance of Web Central to support API calls. If the organization is using Onsite, then another instance of Web Central must be setup to support that application. Once these secondary environments are up, a user can go to the URL and attempt to log into those systems.

    We are requesting a switch in Web Central config files that would disable the UI login capability. With this switch turned on, a user would receive a message on the Archibus login page suggesting they are not authorized to log into…

    4 votes

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  19. BIRT reporting is very important for many of our users. Withdrawing support for BIRT would create a serious problem for them, and would be perceived by clients as a breach of trust. Tech support reports that support will continue only if the BP community expresses interest.

    Other clients have also expressed interest in starting to use BIRT reports, and it is a tool that is useful for us to fulfill functional requirements (e.g., providing a presentable Lease Invoice, not the embarrassingly poor one that uses Archibus native reporting.)

    Archibus Help announced that "BIRT [4.8] reporting will be removed in V.2022.03,…

    4 votes

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  20. Currently, there is very little control over how fields are placed and displayed within a paginated report column panel. It would be nice for it to respect attributes like colspan and rowspan so that fields can be placed in an order that makes sense.

    4 votes

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