15 results found
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Consistent Email Notification Management
There is a need to review all the various emails that are sent in the Building Operations Module and ensure that they can be managed consistently from one place. Currently some email notifications are hard coded (e.g. Preventative Maintenance SLA Emails, when a WR is forwarded to a workteam/supervisor, etc.), some are managed only from the message table and some are added by the user under "Manage Service Desk Steps".
106 votes -
Create a work request from an e-mail
As a maintenance organization we would like the system to create work requests from e-mails addressed to our group. The system would create a ticket from the information in the e-mail.
92 votes -
Preventative Maintenance Scheduling Changes
If there is a change to a Preventative Maintenance Schedule, the only problem-free way to do this is to unassign the PM Procedure from the Equipment or Location, Reassign and setup a new schedule. When this is done the historical data on the old 'pms' record is lost although the WRs still exist in the system.
If the change to the schedule is made by changing the Date of First PM or updating the frequency/recurrence pattern, it leads to the PM WR not getting generated.
I would suggest a few changes to make the PM Planning a more error free…
71 votes -
Building Operations Console Super User
It would be great if we had a security group or some way to grant certain users access to see and monitor all work requests. Currently, even if you are a member of all teams, if there is a supervisor assigned to the request that is not you, you cannot see those requests.
58 votes -
Restrict Problem Types based on Location
Customers consistently ask for the ability limit the Problem Types that are displayed for a user on the request form based on location. For examples, many organizations use a mix external and internal service providers based on the discipline and the location.
Possible Solution:
Add a configuration option in "Define Problem Types" that works similar to the Site/Building VPA lists. Problem Types with no restrictions applied will show for every location. Problem Types with a defined Site or Building list will automatically restrict based on the configured list and the selected location for the request.
Considerations:
The feature should work…34 votes -
Predictive Maintenance
Make some connections to BAS / data aggregation systems to promote "predictive maintenance", which could allow Archibus to respond to a range of use cases, the spectrum of which are:
- Easy: BAS generates an alert that causes a work order to be raised in Archibus
- Leverage API to generate work order in Archibus
- Data can come from BAS (thru the likes of Tridium, OSISoft), or can be culled from measurements obtained by PM surveys.
- Complex: AI/data science used to predict likelihood of upcoming failures
34 votes - Easy: BAS generates an alert that causes a work order to be raised in Archibus
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Craftsperson - My Timecard Report
This is a common ask from the craftsperson to be able to see the hours they have submitted for the Day/Week/Month.
If there was a pre-existing report for the CF that gave them this information on the mobile and WC it would be very beneficial. Lot of times, they use this this information to enter their timesheets in the HR system as well.26 votes -
Apply Service Request Questionnaires to Work Requests
The ability to design Questionnaires for service request types and then display those questions within Workplace has proven to be valuable for customers. Using this same approach, allow customers to create Questionnaires for anything in the Service Catalog (including Work Requests) and then be able to see the answers for those questions within the Maintenance Console.
The ability to create questionnaires for Service Catalog items already exists -- you only now need to make an update to the Maintenance Console to display the results for work requests.
23 votesThis is issue is in business analysis with a tentative plan to implement it this year.
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Notification emails sent in HTML format instead of Rich Text Format for Building Operations
Is it possible to add the option of HTML format to the messages configuration?
23 votes -
Completed Checklist converted to PDF and sent as email attachment on request
In both mobile and desktop application, Once a checklist has been completed the ability to generate this checklist into a PDF and sent (email) it to a recipients (who may be not archibus users).
Scenario we are providing a service on an asset or location and the Work request has a Checklist involved. Once completed we need to supply documented evidence of the works completed and a copy of the service checks. The ability to immediately email this or email it later in PDF format give the ability to provide evidence of service. This is the same expectations we have…
18 votes -
Provide an option to match equipment location and WR location automatically
With Version 25, any mismatch between location of WR and location of Equipment is detected and not allowed. On web central, a pop up is displayed asking the user if they would like to change the WR location to the equipment location or, if they have rights to, if they would like to move the equipment to the WR location. On mobile, if you select a different building/floor/room after adding a piece of equipment, it immediately removes your equipment from the WR without any prompt.
Could this be setup to be a customizable option instead?
We want to chose a…13 votes -
Allow to set up a URL link to jump directly to the ticket where the work has been completed
Currently, we are unable to set up a URL link to jump directly to the ticket where the work has been completed.
When the Work Request is completed / closed and the URL link to access that ticket is generated. At this stage when the notificatoin link is generated and by clicking on this link, it will redirect you to the search panel of the closed request page but our expectatoin is that it should go directly to that specific request
6 votes -
Different set of questions for Preventive and Corrective Maintenance
When a user is configuring questions to be displayed in the checklist on the Onsite App. And when these questions are set, they are displayed the same in the questionnaire for both Preventive and Corrective Maintenance.
We want a separate set of questions to be chosen/displayed for Corrective maintenance and Preventive Maintenance. As there is a question for the Root Cause of the problem which is only applicable in case of Corrective Maintenance and not required for Preventive Maintenance
6 votes -
Remove Icon (x) button missing for Work Log in Work Request Screen
In the MAINTAINENCE CONSOLE --> WORK REQUEST SCREEN, While creating a Work Request there is a remove button(x) for Trades and Crafts person Assignment but there is no remove button (x) button for Work Logs.
Can we add this feature / customisation in the newer versions of Archibus
5 votes -
Addition of Date Started / Date of Input in the Maintenance Survey Report
'MAINTENANCE SURVEY REPORT Screen has only the Date to Perform and Date Completed but in Database, there's a field called Start Date /Input date and we want to display this date (additional column) in the web central Maintenance Survet Report screen
5 votes
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