183 results found
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Satisfaction Survey
In an SLS, instead of a satisfaction survey being 2 options: Rating & Notes, let it be a questionnaire. Different questionnaires should be available for various problem types.
4 votes -
Manage Service Level Agreements- Add filter option for Checklists
Add a filter option in the manage service level agreements task to search for specific checklists.
This would allow users to search for outdated checklists that need to be removed/replaced
4 votes -
maintenance priority
In Maintenance Console when I open a WR that has 3 priority P2, P4 and P5 (with default priority being P2) and I changed its priority from P2 to P5, then in the activities of the WR, I see that I changed the priority from 1 to 3, which are the order of the priorities, not their label.
It would be better to display the label, e.g. Changed Priority from P2 to P5.
4 votes -
SLA Due Date option - end of the Month for PM Procedures
For PMs that need to be completed within the month they are created, there is no way to specify "last day of the month" as the Due Date. Since the number of days in the month varies, some months the 30 day due date works and the date due is the last day, but and in other months, its the 1st of the next month.
4 votes -
Print WR details with pictures
Clients are asking for the possibility to print Work request details with pictures attached to the WR. This could be an option for printing WR details to PDF or DOCX
4 votes -
Maintenance: batch processes, add confirmation dialog
When we proceed with batch in the console or anywhere in the application, there is no confirmation dialog. You can for example batch cancel 200 work requests if you pick up the wrong button by accident (note that cancel is just beside approve).
This would be a nice safety feature
4 votes -
Attaching Checklists
Allow checklists to be added by certain users (role based) to attach checklist at the time the work request is created.
4 votes -
Equipment Photos in OnSite
Use actual equipment photos instead of EQ Std photos in OnSite. Equipment photos not showing on OnSite after scanning QR code - the system is looking for Eq Std photo instead of actual equipment photo attached to the equipment record.
4 votes -
Improve Validation everywhere required, add validation messages
The systems does not validate your records when you go though complex processes. It's critical that the system send some validation messages to the user. Examples:
- if you forget location on a equipment, assign it to a PM and create a schedule, the PMS will keep a copy of the equipment information inside the pms table and you will keep it for a long time. If your SLA is based on location, it won't work and you won't know
- if you delete a craft, you loose all the work logs associated to that craft, no messages
- if you forget to…
4 votes -
Date to Perform - Editable
Hello Team,
We are looking to allow the Date to Perform field to be editable. Typically, the field is controlled by a hard-set date in the Service Level Agreement.
We feel the need to be able to update this manually at times for certain service requests when the need arises. Allowing the flexibility of both keeping the hard set date and the ability to manually adjust when needed.
4 votes -
When a document is attached in a Work Request. We cannot see the comments and the date of check-in
When there is an error in the document attached to a ticket that has been completed or replaced, the date of the replacement and the history of the comment cannot be viewed on the work order search screen.
Is it possible to get a similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)
Please check the attached screenshot, where we want tos show the comments and the date when the document was attached
4 votes -
Maintenance Console Quick Filter for Work Requested Today
There are a number of very useful Quick Filters and adding one for Work Requested Today would be extremely helpful. Currently a user has to keep updating the filter with a date range becasue there is no option for "Today".
4 votes -
eq location changes cascade to PMS record
When you have PMs set up, things work fine and the PM WR location matches the EQ location.
However, if you change the EQ location, it does not change the location on the matching PMS record.
We would like to see the software cascade this EQ change to the matching PMS record(s).4 votes -
checklist
Define conditional question in maintenance checklist (idem compliance)
if a response to a checklist question = xx the open a new questionnaire
as it is done on compliance questionnaires (see print screen)4 votes -
Schedule Substitutes for Requestor
Can the 'Scheduled Substitutes' task be expanded to enable the ability to schedule a substitution for the Requestor, in the same way we use the tools to substitute Craftspersons?
That way when 'Requestor A' goes on vacation, we can assign 'Requestor B' as a substitute, so that Requestor B would see all work requests that Requestor A submitted.
4 votes -
Maintenance Checklist not completed prevents PM work from being completed and closed
There are times when PMs get deferred. Updating the cause code from PM to DPM signifies that the PM has been deferred. Since the work request has a checklist associated with it, it can not be completed or closed because there is a pending step.
Can a setting be created to allow it to bypass the step waiting for a checklist and allow the work request to be completed? We do not want to cancel the PM’s, just change the cause code and complete them as “Deferred” so reports can be run on how many pm's are getting deferred.
4 votes -
My Assignments Quick Filter and an active work assignment filter in Maintenance Console
I would like to see a filter option added to the maintenance console that would show only the requests currently assigned to the user logged in. Right now it cumbersome to try and filter only the work requests assigned to you, if you have a supervisor or above access in the maintenance console.
One other thing, that would be nice, is the ability to have the option to search for only active assignments for an individual craftsperson, so that supervisors can essentially see what the craftspeople see when they log in.
For example say I have Joe and Bob assigned…
4 votes -
Add "city code" in the Holiday Dates definition
Currently, you can use the Define Holiday Dates task to define the holidays by country and region only.
In the most of the countries, the holiday dates differ by city, even when the cities are in the same region / province.
This, it is meaning the user can not applies local holiday dates (holiday dates by city)In few words, the city code should be included in Define Holiday Dates task.
4 votes -
PM WR check lists - Allow check list to display and push certain data back to other tables in the databases.
PM WR check lists - Allow check list to display and push certain data back to other tables in the databases.
example
A location based PM - check an update condition index on multiple eq_id
Checklist question
1) inspect and update "eq.ed_id#1" "eq.decription#1" condition. Previous ci "eq#1.ci" type in new ci "checklist ci Field"
Repeat this for each piece of equipment that you wish to assess.
when WR Status is complete, update eq.ci from new checklist ci data.
other examples such as
1) check and record Residual current device trip time on DB1-RCD1, 2
2) check and record water meter…4 votes -
Adding List of Active Work Requests for Location to Work Requests
This would be similar to the Maintenance History section in work requests, which shows a history of all work requests placed for that piece of equipment. I would like to see this concept expanded to work requests that don't have equipment codes, where the maintenance history would show the work requests for the room code. This would help reduce the number of requests for the same scope of work.
4 votes
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