183 results found

1. Service Level Agreement Mandatory Field Selection

   Problem:
   When additional steps such as "Approve", "Estimate" or "Schedule" are added to a Service Level Agreement. you only need to click on the "Estimate" button to move to the next step and so on. This means you can simply move through the step with no addition of a "Trade" for example. The resulting WR will have no trade which has ongoing problems with the visibility of WR to users.

   Solution:
   The SLA should have the additional functionality to make certain fields in that step Mandatory before you can finalise the step. You should be given the ability to click/select those fields, when creating/editing and SLA, that you wish to be Mandatory.

   Example:
   If you do not select at "Trade" at the "Estimation" step. and you click on "Complete Estimate" a dialog box comes up to tell you what mandatory fields are required to be completed before you can advance to the next step.

   Problem:
   When additional steps such as "Approve", "Estimate" or "Schedule" are added to a Service Level Agreement. you only need to click on the "Estimate" button to move to the next step and so on. This means you can simply move through the step with no addition of a "Trade" for example. The resulting WR will have no trade which has ongoing problems with the visibility of WR to users.

   Solution:
   The SLA should have the additional functionality to make certain fields in that step Mandatory before you can finalise the step. You should be given the ability to click/select… more

   2 votes

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2. Do not display certain Step Log Steps

   Version 26.3 => maintenance console => Additional Documents and activity

   Do not display Step Log Steps that are not relevant.

   When a WR is are requested stage there are multiple people that are able to take action, such as issuing the WR. when the action is completed, all of the other "possible people" remain visible. This clutters up the users view of the actions taken on that WR. By removing these records for this you will see a more succinct view. In some cases we have 20 people on this list and we are only interested in the person who has taken the action.

   I would go further and argue that these log entries should be removed on archive of the wr to HWR table. again removing clutter. This should be a parametrised option to remove or not on archive.

   There should also be an option to permanently set display order in ascending or descending date order.

   Version 26.3 => maintenance console => Additional Documents and activity

   Do not display Step Log Steps that are not relevant.

   When a WR is are requested stage there are multiple people that are able to take action, such as issuing the WR. when the action is completed, all of the other "possible people" remain visible. This clutters up the users view of the actions taken on that WR. By removing these records for this you will see a more succinct view. In some cases we have 20 people on this list and we are only interested in the person who… more

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   2 votes

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3. Add Attributs to Tools

   As maintenance manager
   I would like to add a Attributs to a Tools and see these informations on OnSite application.

   1 vote

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