Configure Escalation Emails
Currently escalation emails are sent after a WR/WO is overdue. Users would like to be able to configure when escalation emails are sent to help them better manage their work. If escalation emails are sent out the day before it's due, craftsperson(s) can prioritize their work better and be alerted of what is due soon.
18
votes
Tina
shared this idea
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Peter Vanderheiden
commented
Consider using the flexible NotifyRT email add on...... see https://www.asc-rt.com/services/