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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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12 results found

  1. Integrate SVLive with Engage

    31 votes

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    The integration of Serraview Live 2 into Engage is now available. Please refer to the Serraview Help Site for more details:


    Please note that current customers with Serraview Live 1 will need to complete the upgrade to SVL2 to access this integration. Please contact Serraview support or your Customer Success Manager for more details.


    Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!

  2. 26 votes

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    Engage Kiosk is now released and available to implement for Engage customers. Please refer to the Serraview Help Site for more detail

    Please contact Serraview support or your Customer Success Manager for more details.

    Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!

  3. Develop an Engage API that enables read, and potentially write, capabilities for the following use scenarios;-
    - Desk/space/locker availability (available / booked) for read / write
    - Desk/space/locker free or in use information.
    - Person current and future detailed booking information.
    - Person on site (checked in and/or Badge onsite/ SVLive) information.

    NB - Person information should pull information from people directory so as to feed into third-party technology such as access control (security/locker) and visitor management systems.

    API should be two way to enable booking / check through third party system.

    23 votes

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    Serraview provides a number of GET API's which can be accessed for Engage bookings. Please refer to the help site at https://support.iofficecorp.com/Serraview/Integrations/Portfolio_Data_-_Extract/Serraview_Core_API or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  4. Provide concierge tiles the ability to directly open an email to an email address E.G. "ITSupport@company.com".

    7 votes

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    An enhancement has been delivered to Engage to directly open sending an email from the concierge menu.


    For information on how your system administrators can configure the concierge menu, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Concierge_Menu/007Set_up_the_Concierge_Menu_to_launch_an_Email or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  5. Allow Clever Social Distancing (Social distancing buffer) to be different for each building since different countries/region have different guidelines

    3 votes

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    Engage supports automatic safe distance and covid limit booking rules per site.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_COVID_Compliance/002Set_up_Book_Safe_and_Distance or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  6. As an Engage and Serraview Administrator,
    I would like to be able to import or bulk update an employee's record in the People Directory with MS Teams Chat information
    So that I can update these details for all employees quickly, rather than one by one.

    https://help.serraview.com/display/ENEG/Set+up+the+Chat+Integration

    2 votes

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    An enhancement has been delivered to Engage to connect to your Microsoft Teams, which will provide profile pictures and a quick link to connect via Teams.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/002Set_up_the_Chat_Integration or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  7. It appears to be a produce from VMWare - for controlling staff downloading the Engage APP - Important for one of our Largest Clients in APAC

    1 vote

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  8. As an Engage Customer, I'd like Engage to be a jumping off point to many other apps.

    Examples:
    - Apps that allow me to see local amenities
    - Apps that allow me to order food
    - Document management system
    - User forums
    - content management system

    1 vote

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  9. 1 vote

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    An enhancement has been delivered to Engage to display profile pictures of users. There are no plans to integrate with Linkedin profile picture at this time.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/001Add_Photography_for_Employees_and_Spaces or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  10. I'd like to be able to find spaces and people via MS Teams

    1 vote

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    An enhancement has been delivered to Engage to connect to your Microsoft Teams, which will provide profile pictures and a quick link to connect via Teams.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/002Set_up_the_Chat_Integration or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  11. Employees need information that Engage will not provide, such as what's available in the cafeteria today; this capability could be implemented through an integration with corporate portals.

    0 votes

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  12. 0 votes

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    An enhancement has been delivered to Engage to connect to your Microsoft Teams, which will provide profile pictures and a quick link to connect via Teams.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/002Set_up_the_Chat_Integration or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

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